Capture the day, Essex - www.capturetheday.tv

Got married in 2010, and after seeing a gentleman from Capture The Day at a wedding fair, we thought he was a decent guy who seemed like he knew what he was doing... He was good on the day itself too, very much disappeared into the background. We sent him our song choices once we got back from our honeymoon, expecting to maybe wait a few weeks to receive our DVD,as other companies have done for friends of ours who have had their special day filmed. It took a year almost to the day of e-mails, phone calls and eventually, threats to knock on his door, until we received the DVD. He ignored our attempts to contact him and I literally had to tell him that I would be paying him a visit before he said the DVD would be delivered. He was very apologetic, and had mentioned that he had some personal situation which affected his work... we never understood what that meant. The video itself was good, and after a year of waiting it bought back very happy memories, which we can keep forever. Saying that, if I had known how much of a headache it would be to get the product we had paid so much for, there is no way I would choose this company.

8 months after the wedding we finally received the dvd (only 1 copy, then had to chase again for other copies).

I have never felt so angry and upset at someone this much in my life. We spent more than we wanted to on a dvd to make sure we got something really good and although it is good it’s really not worth the stress and feeling like you’ll never receive it. There will be other people out there that can do a good job and service, and probably charge less.

I wish I had read these reviews before I booked him, I wouldn’t have wasted my energy on him. The amount of family gatherings we had where I was looking forward to showing the dvd and time after time let down.

The audacity this person has to treat people like this is unbelievable, and the fact that he has managed to do this to so many other people and still get away with it.

As soon as he’s received your money he doesn’t answer his phone to you ever again and to receive a text message back is like drawing blood from a stone. I ended up using Whats App as you can see when somebody has read your message and he still had the cheek to ignore me. He replied every now and then with a new date to expect it, I lost count of how many dates we were meant to get it. If he just kept in touch more often and replied with an actual date he was going to deliver it wouldn’t have been so bad, but it’s that unknown feeling that gets you so upset.

We were give a date of 10 weeks for the finished product.

My wife and waited a 2 years and counting for for the finished product. He produced nothing in that time period, we managed to produce a baby!!!!

The guy had the cheek to attend a wedding fare to get more business when he hadn't even concluded business with us the client.

Over priced under serviced and a truly dreadful communication.

I wouldn't recommend anyone hire him.

I would recommend that owner get into another business, maybe the government because they take forever to provide a response or produce anything.

I got married in August 2011 and booked Greg after he did a wonderful film for one of my close mates weddings.

On the day he was excellent and made everyone feel at ease and to be honest we didnt even notice he was there which is ideal in my opinion.

When we got back from our honeymoon we sent him the songs we wanted on the film and let Greg get on with it.

I suppose this is where the issues started.

His communication skill are woeful, which is where all his problems are really. I dont mind things taking a while and quite frankly i would have waited a year if he had kept me in the loop as to what he is up to and not just ignoring 99% of my calls and emails.

We finally got our DVD this weekend and are really happy with it.

Whether its worth the huge amount of money i dont know as i have no other videos and costs to compare it. But the main thing is we have our memories on film and we are happy.

I dont see the point in people taking legal advice as i fail to see how that will get you your film any quicker.

I dont know what to suggest to people out there who are having issues apart from hang in there im sure you will get your film.

I have given Capture the day a 2 as although the film is great the pain on having to chase to get it is terrible.

Hired Greg from Capture the Day to video our wedding on 30th May 2011, was paid in full prior to the wedding as requested. The only correspondance we had after the wedding was him requesting what songs we wanted on DVD, since then we have had no contact with him, despite numerous messages and emails.

I can't believe this has happened and can't believe he has managed to do this to so many other people and still get away with it.

He is a dark cloud over a perfect wedding.

I booked Greg after seeing my Sisters video which was amazing and anticipated mine to be just as good, however after getting married in July 2011 I'm STILL waiting! I have left numerous e-mails and voice messages since September 2011 to see if he even recieved my honeymoon pictures and songs but to date (28th Feb 2012) I'm still waiting for a reply. After reading reviews on here I am now seeking legal advice and have contacted watchdog! Like you all I just want to re-live our special day and see my beautiful 3 year old walking down the isle.

Worst service ever! Got married in June 2010, Paid extra for Honeymoon photos to be added and paid hundreds more for the HD service - got neither. He doesn't reply to emails, nor answer the phone. DVD took 5 months to reach us and when it did it was minus the extras we'd paid for. 18 months on, i still don't have what we paid for. I will NEVER ever recommend this supplier to anyone. Avoid at all costs - doesn't have a problem in cashing your cheques as soon as they arrive but don't expect anything after that.

So it has taken over a year to get the DVD of our wedding BUT it is absolutely fantastic. I know that Greg has clearly gotten behind with the DVDs but he is not a conman, I really believe that if you wait you will one day get the DVD that you have been waiting for and it will be very good!

We LOVE the DVD and hope that all still waiting for the DVDs that they have paid for get them soon.

Charlotte

We are currently going through the same problems. We have sent numerious emails, letters and left phone messages, he continually ignores us. It is funny how he managed to cash our cheque so quickly before the wedding!!!

We got married on 11 June 2011 and although we have not waited as long as some of the poor people on this review site the whole experience is making me feel really ill... it is so stressful and upsetting, for me it has really taken the shine away from the day!

We are today starting legal proceedings and I am also going to contact the Brentwood Wedding Show organisers which is where we found him to ensure he isnt allowed to advertise this appauling service any longer! We are also going to contact Watchdog today and if enough of us do the same we might be able to do something to deal with this man!!

Feel free to contact me [email protected] (07958 612 917)

Married 24/10/10. Paid in full, no DVD or contact. Looking to proceed with legal action or possibly watchdog. If you are in the same position as us send me an email, we will see if we can get something done about this man. Charliburgess at hotmail.com