Philip Jordan Photography, Leeds

I hired Philip Jordan Photography because the pictures on their website of weddings looked brilliant, very different and unique, but now comparing them to my photos, I think they may have taken them from the internet themselves!

I had a pre-wedding shoot with the husband and wife duo to get acquainted, however the first thing they did was to send the CD of the photos to the wrong address! I let this go and after their say so, arranged all the timings for my big day, so what time I would get ready etc.

They turned up to my house and stayed for about 30 minutes, only taking pictures of me putting my make up, none of me in my dress or of my bridesmaids. When later asked about this, they said I had got the times wrong and that they had to rush off to the venue. I think not! I had planned everything to perfection as a bride does!

After my ceremony when it came time to take the formal pictures, from a list we had already provided to them, they had to be asked by my mother to take the pictures! The rushed off after the first dance and were never seen again until I was sent the photos for my approval. When I say a chimpanzee could have done better! There were photos with people's arms in the way, photos of other people taking photos, the photos of my husband and I together were so minute you could hardly tell it was us and there were none of my in my dress!They had the cheek to call this photojournalist photography!!

The quality was appalling but luckily we were able to use our guests photos.

When we wrote to them and explained our disappointment and asked if we could be compensated, either by some money back or a free shoot, the abuse we recieved back from them was unreal! The wife, Jane, wrote to us telling us we were drunk which was why we hardly had any photos of us and rushed everything to be with our guests. This was not the case, it was COLD and we wanted to get warm. In a stately home, they could not find anywhere inside to photograph us! They also accused my mother and father of being drunk - firstly they do not drink and secondly, this was after the ceremony, we hadnt even had drinks yet! They said my husband and I needed to be treated like children. We asked why they had not been pushier with us, like most wedding photographer are, and they said that we were adults so why did they need to do this!

They also said that they did not know when they would get round to making our album and doing our work as looking at our photos made them feel sick to their stomachs!!

And we paid £1200 for this service!!!!!

All I can say, is DO NOT USE THEM!!! They are unprofessional and take very poor photos!!!! It would be more worthwhile to take your own photos!!