The Entertainer

I've purchased a product online. The toy doesn't work so I contacted the entertainer on WhatsApp asking them to send me a return label as the product is faulty and I have a legal right to return the product. The reply was shocking. They asked me to replace the product at my nearest shop. Told them, I've purchased the product online and I have right to return the product. The nearest shop is 6miles away from my home and I'm not planning trip to Leeds. Asked them again kn WhatsApp but they are not bothered to answer. Will request a chargeback service through my bank on the 22nd when I'll be able to do it. It only cost 17 pounds plus delivery but why would I leave my money with them.

I and my two-year-old daughter went to the entertainer bullring today to buy toys, my daughter was playing with small cars inside the box, when an inexperienced and impolite lady came over my daughter with a bad voice and said who is this child? I was behind her when I came and said what happened? She said why did your daughter open the boxes? I said that she is not more than two years old, she can't even open the chocolate shell, let alone the cardboard box, and that several boxes were open, and I was paying attention to my daughter so that she wouldn't do anything wrong. She should have treated the customer more politely and cautiously as a manager. .

Do not buy lego from this company.

Lego was sent in a brown PAPER BAG.

When I received it, the box was completely crushed. Phoned customer support nothing they could do but a supervisor would be in contact the same day. 3 weeks later, still nothing.. Have tried to get back in touch but they don't answer their phones or your waiting over an hour. AVOID!!!!!!

Shocking company, tried to place an order but the website kept saying "order not placed" - tried 2 payment cards and kept getting the same response. Paid with paypal in the end.

The "order not placed" orders actually went through and i was billed 4 times.

Chased the refund, and only a partial refund was given. Chased again and said it would be processed by the end of the day. Chased them again today and apparently it's now going to be another 2-4 days. I won't hold my breath on this and will end up chasing these again at the end of next week

Shocking service!

I bought paw patrol toy for my daughter few days ago. It doesn't work as it shows on the box. So I went to get refund or even exchange back to where I bought it from. Manager wouldn't do refund because they can not resell it since I have opened the box. There was no way I can checked the toy without opening it. But the fact is it doesn't work as it shows on the outer packaging and there is no clear indication or instructions inside or outside the box that says otherwise. I was so frustrated I left the toy on the shop counter and left the shop. NEVER BUY FROM ENTERTAINER TOYS.

Me and my kids have been going here for years always have good prices and bargains.Everytime we're in the city centre we always pop in here in either Cabot or galleries stores. Staff have always been polite and great with kids.. My kids like the fact they have steps going up to the checkout for them to pay for the own toy and put up for the checkout person.

Me and my kids have been going here for years always have good prices and bargains.Everytime we're in the city centre we always pop in here in either Cabot or galleries stores. Staff have always been polite and great with kids.. My kids like the fact they have steps going up to the checkout for them to pay for the own toy and put up for the checkout person.

1 star: Bad

Useless website, with an ordering system not fit for purpose, and rude, patronising customer service staff!

Ordered 2 items at 8.57am for click and collect from their Staines store, which was showing as in stock, and the money was taken from my credit card. However by 3pm I still had not received an email saying it was ready to collect, so I contacted "customer service" who said the items were not in stock even though they had accepted my order and taken £46 of my money!

The member of staff was very rude and patronising and was pratically making fun of the fact that my sons Christmas has been ruined by The Entertainers incompetance.

AN ABSOLUTE SHAMBLES!! AVOID!

Appalling customer service at the Horsham store.....will not refund on a faulty product basically called me a liar.

Will not be using again and woukd advise others to shop elsewhere.

Don't buy from them they don't refund faulty goods easily. Took me 40 minutes before I finally got it. Manager refused to accept it's faulty and threatened to have me removed from shop if I don't leave. They take your money but refuse refund on goods if faulty.