Runners Need - www.runnersneed.com

Bought the Women's Cloudflyer, after paying £140 and wearing twice the started to fray and contacted them and advised this did not affected the performance so thet were not willing to do anything. So left will trainers that look like 2 years old instead of 2 weeks old. Would not buy again from them

On the 28th July 2020, I went to Runners Need Kensington store to request for a gait analysis at 11:40 am, the sales consultant respond was that I need to book an appointment online in advance even though there was only one other customer in store. He also did not offer me to book the appointment in store until I asked about it directly. So I booked an appointment with him for Thursday 11:45 am and today I got an email to confirm my appointment for 11:15 am. :( This shows how badly organised he is. I was served by a white male sale consultant in Runners Need Kensington store and he was serving at the till.

I believe he did not make much effort to help me in my purchase, instead he made it so inconvenient for me. I would not go back to this store and will be purchasing my running shoes from a different shop.

I would like to sing the praises of one member of staff at Hampton Wick shop. He provided excellent customer service yesterday Sat 16 April. Thanks to him I now have a brilliant pair of trainers having been badly let down by run to live in leatherhead. I ran 13 miles today and my trainers were so comfortable. My previous pair hurt my feet so much. Thank you runners need for "sorting" me. Highly recommended.

Hi,

Thanks for the advice and email.

I went to the runners on Saturday midday at Victoria place London to return the running shoes and to get refund/voucher but at my amazement your "assistant manager(s)" They we're so unhelpful and clearly lost, bad attitude and rude.

I did explain the situation and expected refund (as advised over the phone from head office).

I would like to make a formal complaint towards above mentioned staff.

I am nothing but sadly surprised and very disappointed with the lack of customer care, this is at least what I would reasonably expect from such a company!

I feel I have been shortchanged big time, and the faith and trust at runners need is beyond repair.

Please call ASAP to get this right!

Shame on you.

I placed an order on 4 January via the web site and printed the order acknowledgement. 11 January I looked at my account and order just says received with thanks. I emailed customer services with all details on the 11th and 24 hours later I have no reply.

Appalling customer service. I will never use this shop again.

I ordered a pair of trainers for me and three days after placing the order I got an email from customer services saying my order was cancelled. Nothing else. Not even the reason why it was cancelled.

After contacting them, I was told the order was cancelled due to stock unavailability and no money would be taken from my account. As a goodwill gesture, they sent me 10% off.

I have not come across such poor service, especially from a 'reputable' name as RN.

Highly appalled that customer service can be this bad.

I placed an order on-line for trainers, Runners Needs took my money immediately, a week later they cancelled my order as they did not have stock. It took several weeks and numerous attempts to contact them to get my money back. I won’t be using them again. Don’t trust this company with your credit card details, they are not a reputable company and have no understanding of customer service.

Ordered running shoes on a Monday ,had to chase them up 4 days later as not arrived.Phoned 4 times before I got an answer only to be told that the shoes are no longer in stock.No communication before that to inform me that shoes were sold out.Customer service lady blamed the system as it was not working.ABSOLUTE B......T.Take my advice stay away there unprofessional, taking money with false promises!!!!!!!!!!

I am looking for where to go for some advice about my running shoes when to Runners Need Shop in Brighton the Staff in the shop was very friendly, she's so good and so helpful. I recommend this shop to everyone looking for a good sevice and advice for running shoes... Great service...

Pleased with the design and quality of build. Never been a fan of multi function

Pocket knife. Nice added touch from my supplier in the United Kinsdom was freen engraving