The Works

Good bargains when they do free delivery and 20% off. Always well packed and fast delivery.

The Works are the worst of all e-retailers and thugs. They take your money and never deliver goods or take months.

Placed an order online over two weeks ago which still has not arrived! More annoyed as the postage and packaging came to more than the book! I know it is close to Christmas but two weeks to dispatch an order is shooking. In store they are great but terrible online. You will be lured into thinking they are the cheapest around, which for some things they are, but if you take postage and packaging into consideration are no cheaper than any other website. STEAR CLEAR! I am not this only person finding this. My collegue ordered his books at the same time and they still have not turned up, so obviously isnt a one off and clearly not been lost in the post !

I've shopped at the works for years and love the great range of craft supplies they have. I recently placed a big order online that came to over 145 pounds. I ordered lots of different things but they have arrived in lots of different shipments and on different days. As I write this there are still items that haven't arrived. I emailed customer services 3 times and they are ignoring me. I got 3 parcels via my Hermes after receiving 3 via Royal Mail(one came in an apology envelope with something missing). The invoice states there is a set if 4 art canvases which are large ones in with the order but all three boxes were too small for canvases that size to fit in, that was one item missing, the other was a chess set bought as a gift for my son with autism, that was also on the invoice and not in the box. The invoice was inside the a sealed parcel, tucked right at the bottom so I didn't discover all this until I had looked through everything. Another thing missing was some watercolour paper. I've emailed them with photos and they just are not responding. I am really disappointed in them as a company and feel as if they have stolen from me. Just be very careful not to make large orders online on their site! Either someone in the company is stealing or they are doing it to customers! Not on at all.

The Works is a brilliant shop, and sells all sorts of things; books, stationary, greetings cards, artists supplies, DVDs, etc. The prices are excellent, much cheaper than other book stores, and they always have a good choice of stock. They also sell a great range of hand made greetings cards, brilliant quality but excellent prices. Every time I have shopped at The Works, staff have been friendly and always willing to help.