Mobile Phone Central www.mobilephonecentral.co.uk

Mobilephonecentral have some unbeatable offers. The problem I feel with them is supply can't meet demand ,or, too many customers and not enough resources to deal with the customer numbers.

The product I ordered was a nokia 2600, 300mins, 200 txts, £40 instant cashback and free PS3 with little big planet all on a £30 per month 12 month contract with T-mobile. If you do the maths this is equivalent to £320 over the term of the contract, seeing that a PS3 costs £300 alone this is a very good deal! There have been problems with the order process.

The web site shows "in stock" but when I had given my debit card details and signed up the order showed "awaiting stock". When I tried to ring customer services I could never seem to get through when the phone did not arrive after 3 days. I did get through to customer services after 2 days of calling and phone finally arrived after 14 days, as with other reviews the tracking number was not given on the members log in area of the website, the phone was just left with my neighbour.

My phone deal came with £40 cash back and a playstation 3. After sending my I.D by special delivery (recommended) the playstation did not turn up after 5 days, ("please allow 5 days for delivery" is stated in the websites T&C'S but is subject to availability) The Playstation has still not turned up after a month of waiting. After numerous phone calls of me contacting them, when I get through, the same speech is given, "we are awaiting stock". Credit where credit is due the £40 turned up after 10 days.

Summary and recommendations ;

The website should be clear of stock levels before you log in and should give tracking numbers when dispatched!

Customer services are very difficult to get in touch with . If you do need to contact then the best time I have found is between 10am-11am.

Try to stay away from the free gift offers. This is difficult as the company seems to specialize in this market and have some very good offers.

I think the free gifts will turn up eventually. If you are willing to wait and have some problems to deal with there are some good deals to be had!

The ladies in the office are very nice and helpful, when you get through!

The company do seem to try to fulfill their obligations.

My experience with mobile phone central has been a very positive one. I was nervous as I only decided to read other people's reviews on their service once I had already ordered my new phone and lots of people seem to have had bad experiences. My phone arrived 2 days after I ordered it, in perfect condition. I have called their 0800 customer service number twice and got through straight away both times. Anyone I spoke to was lovely and very helpful. I think if your the sort of person who's nervous about online sites such as mobile phone central you should go elsewhere. However, my experience has been great and would recommend them. Oh, and I'm supposed to be getting a free wii. Sounds too good to be ture but have spoken to them and they've processed my order. Should be here in a week. We'll see!

I was first drawn towards this site because my phone was due for renewal and T-Mobile wanted to charge me £80 for a new phone - admittedly I am only a low user.

The same phone through Mobile Phone Central was free on the same low users contract. They were easily one of the cheapest retailers I had found and they also offer special cash back deals etc. I wasn't for a cash back deal as once bitten twice shy (I tried this last year and only ever gon 2 payments before the company went under).

My initial impressions were fairly positive. On site ordering was easy all important questions asked making for a seamless transaction - they even added the phone to my existing contract with T-Mobile without any problems. Incidentally the free insurance for 1 month can also be removed when ordering if required.

I have the phone for a few days but the handset was faulty and had to be returned. I contacted T-Mobile first and had no joy. I contacted Mobile Phone Central explained the problem and they all I needed to do was send the old handset back. Very well I though and happily waited until today and I received a brand new handset.

Overall I have found the service to be very good for a bargain bucket supplier. They may not be the best but they are cheap and my experience has been first rate.

Mobile Phone Central in my experience was a pleasant one. I placed the order on a Monday and as it states on the website received it within the 3 working days. Thought the offer of a playstation with my handset was a bit too good to be true but that being said received it within 10 days of sending my id to them. Getting through on the phone was sometimes difficult but understand that there are only a few girls working in that department, when i did speak to them i found them nothing but polite and helpful. I am now placing another order with them for my wife as the service was brilliant.

MobilePhoneCentral, well what can I say, that hasn't already been said.A phone that shows 'in stock' at point of order, then 'awaiting stock' AFTER the order was placed. An 0800 tel no. hmmm, thats good, well it would be if you ever got anyone to answer it and the 0870 no. that they also have, well that never seems to get answered either. Perhaps they havent got anybody to answer the phone, so there's always an email, but the emails never seem to get answered. All in all an absolute horrible experience, with a customer service level of 0.

Mobile Phone Central have cheap deals, which look good on price comparison websites Website shows phones as being "in stock" when (in my case) they aren't. Had to wait and wait to receive handset. Contacting their customer services is difficult - it just rings and rings, or you are prompted to leave a voicemail which (again in my case) has not been returned. When phone was finally shown as "being shipped", the tracking number field was empty so I had no way of knowing when it was going to arrive. I'm just glad I didn't go for a cashback/redemption offer.

My phone arrived after 3 days from Mobile Phone Central without the charger and after 3 months I am still waiting for a laptop. When I try to call them they tell me they do have problems but will be despatched soon.

Now...they don't seem to answer the phone anymore