The Appliance Zone

The two men that came to deliver my cooker and freezer were so kind and polite, they put them exactly where i wanted them to be and didn't complain, especially the older man was the nicest person I've ever met, he was so amazing and i couldn't of ask for a better person to do the job. There wasn't anything i didn't like from, the two men did such a good job. The key elements i like were that most men that deliver things now are unsocial able and rude but they were the opposite and change my view on them because recently the delivery people are not very nice at all so this has made me happy and change my view which is a good thing and i really hope you praise the two men that came to my house today because these two are probably from my guessing the best in your company. I will be in the future using this shop because it's reliable and the employees are delightful and friendly.I wish i could include the employees name but it says not to but if i could i would. i really hope the people who delivered my things today get an upgrade because they deserve it because they made my day.

Was told the part I ordered was in stock however after 5 days started emailing for status, was told that it was in one of their warehouses and should be shipped in 10 days.

The email response is almost as though they contract to an offshore company who uses any excuse not to issue a refund or cancel the order.

I filed a dispute and escalation with Paypal and finally the order was cancelled and my money refunded but all in all stay away from this place as there are a number of reputable companies out there who will be up-front about status, cancellations and returns.

I placed an order for a dryer part on a Thursday and paid extra to overnight it so to have it for the weekend when we do our laundry....family of 5. Did not receive the part on Friday as i paid for but was told in "chat session" that it would arrive Monday. I clearly stated i paid for overnight shipping so I would have it on Friday. They stated that Fedex would not pick it up until Friday and I would receive it on Monday. Well in my book that is 2 business days....Friday and Monday. I simply asked for a refund on overnight and to downgrade to their 2-3 business days which I am receiving. I was told NO. That is it bar none....sorry for your luck. We cant refund an order once its placed. I know I will NEVER order from this company EVER again. Family of 5 with 3 teenagers and no dryer! Thanks APPLIANCEZONE for your deushbag service.

If you see this review before ordering, you are one of the lucky ones as you have a chance to save yourself money, time, and aggravation. If you have an alternate choice for ordering your part, use it.

Part ordered, email confirmation received, no part though. Contacted their support about it and they sent me a link to request a tracking number. They say it has been shipped but can't provide a tracking number. I have to wait 24 hours to receive the tracking number. Huh? Please save yourself the aggravation. Order elsewhere and don't get suckered like the rest of us.

The Appliance Zone never sent the item I ordered, although I got a confirmation of the shipment, etc.

They charged my credit card without sending any item.

Worst of all: they never informed me that the item was not available after all!

I had to contact them - to find out.

It's a shame.

DON'T ORDER HERE!

"During a weekend I ordered a part for my GE oven and two hrs later canceled the part. They told me that they cannot stop the shipment. They told me to not accept the shipment and I would be credited back the order. Did all that and then they charged me 25% or $40 for shipping costs....because their operations could not handle a cancelation order (on a weekend) BEFORE the part was shipped!

Terrible service, highly recommend people stay clear of this supplier. Once you hit the order key, even on a weekend, they have no way of accommodating any changes. "

The orinigal order process is the only thing this company can do right. They are most helpful hooking you in. They tend to send whatever part they feel like so it is dubious as to what you may recieve. When you try and return the item they act like you are asking them for a favor. They go out of their way to make the return process as difficult as possible. You may be tempted to order from them because the part seems cheaper but consider all the bad reviews this company gets THEY ARE REAL. This company is a beautiful example how how not to run a company. Good luck and go with your gut, order somewhere else.

Appliance Zone has bad reputation for their untruthfulness in doing business with their customers.

They never list on the item list whether they part in stock so everybody assume from the first glance they have it and place an order. In many situations apparently they don't have it. So make sure to chat with them and ask first if the item in stock.

They have tendency to tell that it on back order, which means it was ordered and in process to ship to their warehouse but turns out for weeks or months they not having the part you needed and people eventually cancel the order. That's why make sure to ask about the "In-stock" item and confirm how soon it will be shipped out upon receiving the payment.

They really have competitive prices with other appliance part distributors that make them on top of search engines. If you compare with other big appliance part sellers such as Sears Part Direct, Repair Clinic, Appliance Parts Pros, etc. they usually have best price and shipping options.

On the other hand, you can't get best customer service out of your purchase. If it turns out it improper part or defective, or electric, etc. it will take you a fortune trying to return it and get your refund back. Usually they never refund you for electric parts. For those items cancelled without even getting the part it takes month or two to get your money back even though they tell to refund it within two weeks. Before the final decision you've got to go through a long and extensive explanations with what, when and whys. It happens that they refuse to return not installed non-delivered part. The only way to get your money back is to go through your credit card company with dispute over the non legitimate charge.

If you really need to have a smooth transaction pay a little bit more and have a nice customer service that available over the phone. If it turns out that part defective and dies within a month you will be sure where to go for warranty issues.

Good Luck with your appliance part purchases!

Very poor customer service when it comes to refunds or exchanges. They gave me false tracking numbers and wouldn't respond to emails. Without phone numbers available, I was left to ask for a manager on their online chat. They would not give me anyone else. I wrote a detailed 2 page long report and emailed and faxed it to the customer service manager, Brent Stonecipher and did not receive a word of response. I will not use this company ever again.

I was a bit weary ordering off this site because of negative reviews but ended up with a perfect experience with Appliance Zone. They price matched another site on the same day that I requested without any problems and shipped out my parts via next day fedex to Canada for only $19.95 (normally this service would have cost me at least $50)

Parts were well packaged and the live chat reps seemed very informed.

Great experience!