Greens Health & Fitness, Wakefield

Been member of greens nearly since it opened.

The previous manager was very friendly, approachable and that reflected in the management staff.

since the new manager took over everything has gone downhill.

My renewal came up but found the manager unavailable who never returned calls on time and the membership staff very arrogant and at one point did not even have the manners to come out of her office to discuss my renewal instead had her colleague to act as a messenger. The major negligence that came to surface was that my bank account was accessed and my annual membership was taken without my permission!!!!

when challenged sorry was the reply, i explained i have never paid my renewal by direct debit apart from £10 every month and therefore was appalled by negligence.

I am no longer a member. it is very clear that the management is too busy chasing new members whilst they do not respect or appreciate our years of loyal custom. It makes you wonder if management would treat customers in the same way if it was there own business.

Having recently moved into the Wakefield area i have looked around, the following health centres; Total Fitness; Fitness First; Bannatynes; Exercise for Less; Espire and Finally, Greens. The cleanliness, hygiene and customer service of Total Fitness and Fitness First was very poor, and i would therefore disregard them entirely. Exercise for Less have delayed there opening date considerably and seem rather unorganised. I then approached Bannatynes, which was reasonably impressive, prior to viewing and trialling Greens Health and Fitness. The service was exceptional, the club was pristine, members were friendly and it ticked every box. Although slightly more expensive than other clubs in the area it really is the premium health club in Wakefield, and in my opinion, worth every penny.