Gap 360 - www.gap360.com

Booked a Philippines tour with Gap360 thinking they were the company actually organising the tour as one of the team members I spoke to there said she used to run the tour herself. Only when I arrived did I realise OneLife ran the tour. The key question I had when booking was around how to leave the Philippines as the tour finished in El Nido but all flights directly from there to Manila did not allow you to book baggage. The alternative to this was taking a bus ride to Puerto Princessa and flying from there. In the end I booked this and had an overnight layover alone in Manila. Gap360 advertise themselves as providing hands on care and assistance whenever you need it and not being able to help with this query was concerning as the others on my tour who all had booked through OneLife directly knew that you could add baggage at the airport but as a first time solo traveller this was something I was reliant on my tour provider to inform me of. Would advise you to book with the tour provider directly as Gap360 take a percentage but provide no assistance.

being a gap year company ourselves we have been very grateful to gap360 for the help and support enabling us to aid deferment of trips that we run for them.

staff have been great and very supportive, thanks

I booked one of the 3 week trips to Thailand, well before the COVID-19 was a problem.

I was sent a weak email the other day saying I can rebook now if I want, but I dont have to. So basically saying it might be cancelled, but it might not- not very useful. I am not able to rebook, because of work etc, so basically this was my once in a lifetime chance to do a long holiday like this.

I asked if I waited to see if the holiday goes ahead, they said that was fine, but they would not offer a refund at that point I would only be able to rebook.

So basically my decision was made for me, I had to cancel, or lose all of my money. Not by any fault of my own. I had also thought, if the trip went ahead in the Summer, by some miracle, I might book back on.

So I proceeded to cancel my trip and low and behold theres a cancellation fee of £199. That was a bit of a shocker. So what has happened is the company have put me in a situation where I have to cancel (so I don't lose all my money) but they still want a healthy chunk of it.

So basically this is a warning to everyone else that has a holiday booked for the coming summer. Rebook if you can, but if you can't

1. They dont plan on giving you a refund if its cancelled - I have this in writing

2. They will still take a big old chunk of your money if you have to cancel it, because they give you no other option.

It's been an expensive holiday that I dont get to go on basically.

Gap 360 are extremely professional, knowledgable and very approachable. Further to my first email to Gap 360 I was contacted by a Travel Advisor who was extremely helpful. I had an initial meeting and together we went through the various travel options/tours. The Flight Advisor then put together a draft itinerary - so immediately I had some idea of costs involved. Travel Advisor was extremely prompt in replying to my many questions (some may have been daft but he never made me feel they were!). Once we had decided on Tours and Flights, I was handed over to the Operations team who went ahead with booking and organising the tours. Flight 360 also confirmed all flights and reassured me on route/airlines. Both Operations and Flights, (like Travel Advisor) were extremely efficient and prompt with their email responses. Information on Insurance was offered and subsequently taken up once we confirmed our flights. I have organised this on behalf of my daughter, who is currently away, and GAP 360 were very patient with our time-lines and also in keeping all of us involved in logistics. Thank you Gap 360 and I would highly recommend!

I've just got back from the most amazing 2 weeks road-tripping round the US in a Campervan! The Campervan was super comfy and had everything you could need for life on the road. We saw so many incredible places and one particular highlight was seeing sunrise and sunset in the Grand Canyon. Gap 360 were really friendly and answered all of my questions. I would highly recommend it to anyone!

I have had a really good experience with gap 360 so far they are very helpful! I get a reply from the person I dealt with who has the answers to any questions you have very quickly! I would recommend.

I really enjoyed the Sri Lanka Adventures tour. It was well organised, travelling round in the air conditioned bus made the trip very comfortable and the tour guides were fantastic. I particularly enjoyed the whale watching, visiting the national park and the food which was amazing!

Communication has been brilliant. They’ve answered our many questions and been very responsive with concerns.

Excited for our trip!

If you want to travel but have no one to go with. Doing a tour with gap 360 Is great! I wouldnt of had such a amazing experience if it wasn’t for them. You meet so many strangers who become your friends. Everyone on the tour is doing it for the same reason. To travel and have fun! I now have friends all over the country! Who I am meeting up with again in Australia this year. I will be booking a tour with gap 360 again this year. I can’t wait!

Worst decision choosing Gap360 as a company to travel Cairns to Sydney. Everyone on my tour was at least 10 years older than me, most about 20 years older. I cried when I got back to my room after meeting my group. It was not a one off either as my tour guide said that she had another young girl who also cried because everyone else was retired on her tour. Gap360 don't actually run the tours they have partners who run them. They will tell you the spaces are nearly booked out when in actual fact there are loads of spaces left. Complete waste of money. DO NOT recommend. Awful company who just want your money.