RWR - www.rosswatchrepairs.co.uk

I wished I had read the more recent reviews before I sent my watch off for a service at RWR, as it appears that the customer experience has deteriorated recently. My experience unfortunately was also poor. Much of it focused on pretty much non-existent customer service, questions often had to asked twice or followed up with a phone call to get them answered. I don't recall any communication being initiated except when payment was due. It took over 40 working days before my watch was returned and then I had to return it to get smears inside the crystal and dirt flecks removed from the face that weren't there before. The dirt flecks were then removed but the smears remained. I didn't consider sending it back again and am resigned to not getting my postage returned. All that said, the watch is keeping good time.

The first time I sent my Omega watch to RWR was for a replacement battery some years ago, this time I also had a mini service.

From the time I contacted them by email the communication has been excellent keeping me informed from receipt of my watch to the time it was returned. My watch looks like new, so I would definately recommend RWR as the best alternative to using the original watchmaker for servicing.

Quality service all round.

Very sorry I had anything to do with this company. The wrong item was delivered by them, totally different from what I ordered. You talk about hassle to get my money back! Slow communication, put offs, empty promises, you name it I've had it over the course of more than 2 weeks. The cost of at least a dozen phone calls will be about the same as the article in question. When I was eventually reimbursed they conveniently deducted the cost of the post and packaging which they said I would also receive. Not so! The whole sorry affair not only left me out of pocket but extremely annoyed with this .... company, the worst I have ever dealt with. Potential customers please be very aware.

Having bought a lifeless vintage ladies Omega De Ville watch on spec at a local auction, I contacted RWR and duly sent the watch off for assessment. It turned out that the movement needed replacement but it was of a type that had long gone out of production. The person I dealt with from RWR managed to source a used replacement that restored the watch to it's former glory.

Recently the watch needed a new battery which was fitted FOC as the previous repair was still under guarantee, and this work was completed, including postage time, in under a week.

All in all, very pleased with my dealings with RWR and will certainly use them again.

From start to finish the communication with the person I dealt with @ RWR was excellent. The price for the service, battery replacement, pressure test, clean and polish was at least half the price quoted by high street jewellers, and the turnaround time much less also. The end result, one full operational watch looking like new! I wouldn't hesitate to recommend RWR to anyone looking for a great company to meet their watch servicing needs.

My experience mirrors that of others; great communications and a smooth, fast turnaround. I sent my watch on Thursday by Special delivery for a battery and reseal ... and its back on my wrist Saturday lunchtime; can't fault it.

Many thanks

These reviews all look the same, and if you are looking at this then you are probably doing what I did!

There you are with your pride and joy needing a new battery or service or some other treatment and looking at places to get this done.

You've phoned around and got some quotes from some high street shops who inform you it will cost a fortune and you can kiss goodbye to your watch for 3-4 weeks.

You then start looking online and come across RWR, you make a few enquiries via email, phone or WhatsApp and can't believe your luck. A fast service at a great price. It can't be real?

Do you really want to send your watch (Via Royal Mail) to a company you found online??? That's the question that stayed with me for about 4 months before I succumbed to my nagging doubts and decided "what the hell".

Three days later I had my watch back ticking nicely on my wrist, with great communication all the way through.

Not great communication; exceptional communication from the start. As others have said, I need not have worried it was smooth sailing all the way from start to finish. Many thanks. I shall be back.

I rang the company to confirm that they would be able to replace the battery and to check that they actually existed! I was reticent to post such a valuable item to somewhere I'd only researched online. I then Posted my Raymond Weil watch for a new battery and pressure testing at a cost of £39.99, having been quoted £120 from the jewellers I bought it from! I had an email to confirm they'd received it, a phone call the next day to say the work was completed and for payment. The watch was then delivered to me the following day - 3 day turn around, fantastic! I will always use Ross Watch Repairs in future, thank you.

Delighted with my first experience of Ross Watch Repairs. Watch was back with me with a new battery and ultrasonic clean in under a week. Won't be sending it back to Ebel any more! Thank you.

Amazing service and response, watch repaired, refurbed and cleaned superbly.

I was kept in touch throughout proceedings, I would have no problem recommending

the company.

Superb service.