Karin Herzog Eye Cream

As mentioned by another reviewer, the customer service is the worst I have ever come across. I ordered at the beginning of August and only received the products now. They stopped replying after the second email. For a long time I had no idea if they shipped them and if the items got lost in the post or if they just didn't ship at all. The company also ignores my emails asking for my money back as I no longer want the products of a company that treats their customers that way. Apart from that I have found much cheaper and more effective products than Karin Herzog's.

AVOID!

After being a loyal Karin Herzog product fan for over 8 years, I can honestly say the products are great albeit pricey. Therefore, it's been a real shame the way the UK distributor service has gone downhill over the last 12 months. I have been waiting over 3 months for a delivery from them. Telephone calls and even a formal complaint letter to their MD has produced no response. The products (when they used to arrive) were well packed. Now, they just send £70 worth of product in the cheapest jiffy bag possible. I have been left with no alternative but to claim my money back through my credit card company. I see that the UK distributor is also now the sole distributor for the US - perhaps they can't be bothered with their UK customers now they have bigger fish to fry? Such a shame. If you're prepared to wait 3 months plus for a delivery, then these are great products. But no company, however good the products are, should be allowed to treat consumers in this way

Karin Herzog products are fantastic, worth the money and when used properly deliver fast lasting results. My skin has never looked better.