Soapcentre Soap

We used to use the soap centre and experienced problems like everyone else.We were supposed to be very good friends of theirs we used to go to their home for lunch and dinner.As you all know they dissapeared of the face of the earth or so they thought.!!Anyway after all the problems we decided to make our own Bath Bombs,we now sell wholesale and have never looked back.They did us a service really not the way they expected.

Bath Bombs are quite nice. I would probably buy the bath bomb again...although we did have to re-tie with straw as the bomb was wrapped in cellophane and secured with white sellotape!I placed an order for body scrub and body lotion, I thought the packaging was absolutely awful. We were going to put into our hamper gifts, but there was no way we could use their products! I did not receive a response to my complaint time after time, I had to throw the products away in the end, it seemed to me as though they simply did not respond to anything I sent them..!

Very poor customer service and communication. Poor quality work all round and expensive for what you get. Also, I never received an invoice despite many requests. Catherine at Astral Aromas.

My experience with Soapcentre Soap is that I have not received all of my orders yet although I have paid for them. They have promised to deliver on several occasions and then have not done so. I have waited in to receive promised deliveries that have never arrived. I am out of pocket as a result and the sum is not insignificant. I would not recommend this company as I have found it very frustrating. I have often not received replies to emails or phone calls.

I and my friends found the soap centre products excellent value for money and were very happy with our orders.

We purchased products early in the year and found the sales team very accommodating.

I am a new company and I placed an order with Soapcentre in good faith with very little capital for soaps and bath bombs. Half the soaps were labeled wrong when they finally arrived which was 4 weeks after the order was placed. I have since been unable to contact this company. They are no longer taking orders on the web site, do not answer the phone whenever I call, and have not replied to any of my emails yet.

The first time I purchased from this company they took almost eight weeks to deliver the goods. The second order I placed was completed within 3 -4 weeks. As I live quite close to them I decided to go and collect the order personally to give me opportunity to see who I was dealing with. I placed another order (and paid for it) about 6 weeks ago. Since then I have telephoned them but no one answers. I am emailing them on a daily basis too. They are reading the emails as I have a tracker on them however they are not responding.

I have been using Soapcentre for over a year and we developed a good friendship, so I thought. I used to pick my orders up and they were very good to me in getting my orders ready in three or four days. What has upset and disappointed me is that 1/ I feel they have ruined a very good business and 2/ They have not replied to my phone calls and emails recently even though I was meant to be a friend.

I am sorry for all you people who have paid for your products and not received them.

I made the mistake of ordering from this company in March 2008 and I have received nothing from them. On the few occasions I was able to contact them all I have received are excuses about my order. They no longer respond to e-mails or answer the telephone and although I have asked for a refund of my money this request has been ignored too.I would not recommend this company. I have lost a substantial amount of money through dealing with Soap Centre.

I ordered in February 2008 - their website offers delivery within 14 days. it took 2 months for me to receive the order and then part of it was missing and I am still waiting for that now 4 months later and after numerous phone calls and emails.

I do not recommend this company.