Victoria's Health & Beauty, Bristol

Very disappointed with their service. I had a gel pedicure done for my holidays, after only 4 days the gel began to peel away from my nails. When I complained they refused to offer any compensation or even to re-do my nails. They are very happy to take your money, £37, but when things go wrong with their service they refuse to comply with the Consumer Rights Act and basically tell you to get lost. They aren't interested in putting things right or apologising or complying with the law; they are only interested in taking your money. Very very poor indeed, I have told friends not to go there due to their appalling service.

Wonderful selection of products - even the most odd of them are available. Next day delivery means next day delivery! Fabulously packaged.

A great team of people seem to work at VH. I received my order in under 18 hours from placing it.

The website is easy to browse but could use some updating to bring it to the web 2.0 standard.

Victoria's Health and Beauty, Bristol is excellent! Very professional and relaxing. Yesterday I had a massage. The therapist was very informative, very thorough and I feel fab now! Thank you all!

I have visited Victoria's Health and Beauty more than 10 times now and I have always been happy with the level of service provided. This has especially been the case for my last two visits. The waxing therapists provide a very professional service and their waxing techniques are the best I have experienced, to the point where I now always book my appointments with the same therapist. To top it off all staff are bubbly and outgoing and all make you feel really relaxed during your visit.

I have been using this salon for around 6 months for various services from massage to manicures and have enjoyed every visit. The pricing is competitive and service superior to any other I have experienced locally.

I have been to this salon several times now, and two of these experiences have been excellent, two have been fairly shoddy. The excellent experiences were punctual, comprehensive and attentive, while the other two were lazy friendly, yet late, lazy and disinterested. I won't be going back unfortunately, the 50/50 chance of a satisfactory treatment is too big a gamble for the prices they charge.