Fidler & Pepper Lawyers Reviews - www.fidler.co.uk

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Latest Reviews

★☆☆☆☆

“Shoddy communication. Poor response time. Refusal to...”

Written on: 11/05/2022 by 142Baird (1 review written)

Shoddy communication. Poor response time. Refusal to give updates. Blame colleagues for things not getting done. Treat customers with contempt. A group of unprofessional and rude staff. … Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 13/04/2022 by mehayward (1 review written)

I’m not a client of this firm and I’m so glad I’m not. I’m in a small chain with this firm at the bottom. They do not speak to anyone, not the estate agent or their own buyers. They are holding everything up and because of their blasé attitude we have been told the developers are now going to re market our house. Rude personnel also. If you want a smooth conveyance,the personal touch and a stress free experience I wouldn’t advise using this firm. Their business model leaves much to… Read Full Review

Faircommenter's Response to mehayward's Review

Written on: 11/05/2022

I wish i had checked these reviews before i appointed them Completely agree. Foolishly took a recommendation to use Fidler and Pepper. Staff are revoltingly rude, communication is poor, and when they finally do any work it's mediocre.

I would highly recommend steering clear of Fidler and Pepper.

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Mehayward's reply to Faircommenter's Comment

Written on: 11/05/2022

Mediocre is an understatement. Yes, good advice, steer well clear of Fiddler & Pepper. The stress of our move caused my wife to have to resort to medication.

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★☆☆☆☆

“Terrible service”

Written on: 06/02/2022 by GinaZyla (1 review written)

Fidler and Pepper are a terrible company. They do not answer my queries and very difficult to get things done. They said draught contracts have been sent to people buying my house 8 days ago. I have been informed this has not happened. I would not use this service again… Read Full Review

Fidlerpepper's Response to GinaZyla's Review

Written on: 21/03/2022

We are sorry to read your review. if you can provide your details directly to us, we can investigate this further.

Please email us.

Your comments will be looked at by our senior management team and directors.

Thank you,

Fidler & Pepper Lawyers.

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Ginazyla's reply to Fidlerpepper's Comment

Written on: 22/03/2022

Thank you for your reply. I emailed senior management yesterday. Regards

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Mehayward's reply to Fidlerpepper's Comment

Written on: 13/04/2022

You replied 7 weeks after the initial email??!!!

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Ginazyla's reply to Mehayward's Comment

Written on: 13/04/2022

Yes, that's right, communication was very poor with this Company. Stay away!

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★☆☆☆☆

“3 Years of Forms being Sent Back and still they keep...”

Written on: 22/11/2021 by Harvey2021 (1 review written)

We used Fidler & Pepper to purchase our house nearly 3 years ago the experience then was not good, very slow at getting answers and dealing with queries. They were so bad at answering that i searched companies house to find out the directors and emailed they all asking if anyone was there. So nearly 3 years on as they was a change to the title plan they still cannot sort this out a simple piece of paper. This has been signed and dated several times and every time they come back to me a couple… Read Full Review

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★☆☆☆☆

“The worse solicitors I have ever used ”

Written on: 03/11/2021 by Mikeb369 (1 review written)

The worse solicitors I have ever used for a house purchase. I never once got through to them phone, and reception will not take a message, you are told to email - then you get an email back saying we will be back to in 48hrs!! The communication from them is sub standard and the system they use is not user friendly. We had to drive the process through our buyers solicitors as F&P where so hard to get hold of and when you did get an email there was no sense of urgency or responsibility for the… Read Full Review

Jcooley92's Comment

Written on: 10/11/2021

Hello,

We are concerned about the comments you have made in your review and would like to look into this further.

Could you please email us with your case reference. It's an inbox that our senior management team use and your comments will be looked into.

Thank you,

Fidler & Pepper Lawyers.

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★☆☆☆☆

“**Unexpected costs and unacceptable lengthy delays”

Written on: 30/07/2021 by HaleyKelly (1 review written)

This company sets new lows for incompetence. They have managed to draw out a simple probate for over two years. They do not return phone calls nor do they reply to emails. They have not distributed funds to beneficiaries for over three weeks now and we can't find out why because they do not communicate. This review will be updated next week if they have the decency to get in touch… Read Full Review

Mslade's Comment

Written on: 03/08/2021

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Please could you contact our senior management team.

We’ll work with you to resolve any issues as quickly as possible.

Fidler and Pepper Lawyers

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★☆☆☆☆

“Couldn't give no stars as it wouldn't let me ”

Written on: 26/05/2021 by Bucko06 (1 review written)

If you want a hastle free pleasent experiance please stay away from this firm. The staff are rude and have a cant be bothered atitude. As for returning your calls then forget it, you will have better luck knitting fog. Pleas take note of these reviews it will save you time and money. You havr been warned… Read Full Review

Fidlerandpepperlawyers's Response to Bucko06's Review

Written on: 27/05/2021

We're sorry to read your comments.

Please email us and we will look into your comments.

In your email, please give your full name and the address of the property.

Fidler & Pepper Lawyers.

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Bucko06's reply to Fidlerandpepperlawyers's Comment

Written on: 06/06/2021

email!!!!! You are kidding it can take up to 3 working days to even read an email .. that was the responce i was given by your not so cheerful frienfly staff when dealing with this company. And that is one of many reasons that I have left this review. It may help if you started treating your customers with respect and not just a as cash making machine

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Mslade's reply to Bucko06's Comment

Written on: 07/06/2021

We are sorry you feel this way.

Please email us: we have an inbox that the senior management team use and your comments will be looked at.

Fidler and Pepper Lawyers

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★☆☆☆☆

“Obstructive, rude,misses signing dates and won't give...”

Written on: 06/04/2021 by Pyrah (1 review written)

Not helpful at all,won't answer phone,rude,obstructive seems to think they can ignore your needs can't meet signing dates and laughs when you are given a negative reply.I wouldn't recommend them to buy a newspaper never mind sort out legal papers. Then at the end of all this unsatisfactory service you get a great big bill. They deserve one star actually it should be minus… Read Full Review

Fidlerandpepperlawyers's Response to Pyrah's Review

Written on: 29/04/2021

Hello,

We're sorry that you feel you have to leave a review such as this, and we would like to look into your comments.

If you could please email Matt Slade.

Fidler & Pepper Lawyers

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Mehayward's reply to Fidlerandpepperlawyers's Comment

Written on: 13/04/2022

Wouldn’t bother emailing because you don’t get a reply! Shocking!!!

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★☆☆☆☆

“Absolutely shocking firm ”

Written on: 22/01/2020 by ChaTea (1 review written)

We sold our house and our purchaser used this firm. They held up the whole chain and the process ended up taking months and months. They even failed to meet the fixed completion date because of forgetting to send a document to the mortgage company. Didn’t answer calls from our solicitor or estate agent. Avoid at all costs… Read Full Review

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★☆☆☆☆

“No rush, poor service”

Written on: 29/01/2019 by CamrynHarrington423 (1 review written)

If you're selling a house and use this company you need to have the patience of a saint. I was constantly having to chase for information when I finally managed to speak to the person dealing with the case they would forward me enquires from the buyers solicitors that had been stamped as received by them 2 weeks ago! Following exchanging of contracts they then sent a billfor their fees with an additional £95 on which when I queried they said that was standard. I didn't mind paying it but was… Read Full Review

Fidlerandpepperlawyers's Comment

Written on: 01/02/2019

Hi,

I'm concerned to read you comments, and would like to look into what you have said. Please email me.

Matt Slade, Head of Conveyancing, Fidler & Pepper Lawyers

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★☆☆☆☆

“Absolutely appalling AVOID”

Written on: 13/07/2018 by Osbertz (1 review written)

Abysmal.our solicitors & estate agents & even the buyers themselves struggling to get effective communication with this company resulting in a simple two property swap dragging on for weeks & weeks.This could have been wrapped up at end of May but still no end in sight due to F & P failing to answer calls , sending incorrect paperwork & then failing when informed of this to act to provide correct paperwork.Will never use or recommend to others & will avoid any dealings with people using this… Read Full Review

Mslade's Response to Osbertz's Review

Written on: 19/07/2018

Hi there,

I’m sorry and concerned to read these comments. It’s unclear if you are our client or if you have had information passed to you in your chain but either way, I would very much appreciate it if you could contact us directly so we can understand your concerns.

Please contact me directly.

Many thanks,

Matt Slade – Head of Conveyancing.

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★☆☆☆☆

“USELESS”

Written on: 21/06/2018 by 79Perkins (1 review written)

6 months to sell an empty property with no chain didn't even have correct e mail address for buyers solicitors case worker say they will get back to you but never do you have to chase them buyers have dropped out due to total mis management of this case 6 months down the drain i had a heart attack recently and feel sick with worry something should be done about this company treating customers so badly please do not use and tell your friends … Read Full Review

Mslade's Comment

Written on: 25/06/2018

Hi there,

I am very sorry to hear that that you haven't received the service that we would expect. I would very much appreciate it if you could contact me directly as I'd like to understand your case, look into the details and try to help getting any issues resolved.

Many thanks,

Matt Slade - Head of Conveyancing.

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★☆☆☆☆

“Believe all the 1 stars!”

Written on: 01/06/2018 by vwLong102 (1 review written)

Absolutely shocking! Who gave 5 stars? No communication at all and has never once called back! We only know we might move thanks to the other solicitors involved. Please don’t use and not even cheaper than other firms! Came recommended by purple brick and complained to them and hopefully won’t recommend! Shocking!… Read Full Review

Mslade's Comment

Written on: 03/06/2018

Hi there,

I'm concerned to read these comments and I would appreciate you contacting me directly so that I can help resolve some of your concerns. Please email or call me asking for Mark Slade.

Many thanks,

Mark Slade - Managing Partner, Fidler & Pepper Solicitors.

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★☆☆☆☆

“Disgraceful”

Written on: 09/05/2018 by AlmaRamirez (1 review written)

I have recently managed to sell my fathers one bedroom flat that was sold and handed to you in November after months of complete annoyance with your company and having to ring all solicitors involved and ground owners and finally spoke to the buyer myself to reassure her that you were doing something which you did not . I had to ring constantly and love the response not at her desk and she going on maternity leave and oh she’s on annual holiday all listed on my live tracker. The people who… Read Full Review

Mslade's Comment

Written on: 10/05/2018

Hi there, we are very sorry to read these comments about the service that you have received. We have been in contact with you separately about this matter and we will continue to communicate with you until this is resolved. Many thanks, Matt Slade - Head of Conveyancing.

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★☆☆☆☆

“Absolute disgrace”

Written on: 21/02/2018

The sale of our property fell through on Saturday 17th February because of the incompetence of the staff handling our sale. Due to this I contacted the seller to ask of his reasons and was appalled at his reasoning. He states that they had raised questions regarding the fittings and fixtures form with Fidler & Pepper on the 5th Feb and they were still waiting for a response on the 17th so decided to call off their purchase. This came as a huge shock to myself and my husband as we had no idea an… Read Full Review

Mslade's Comment

Written on: 21/02/2018

Hi there, we're sorry that the service you received from us was not as you would expect. We take all comments about our service seriously and we will take the time to look into this further. We note that you have contacted us directly and once we have reviewed your complaint in detail, we will respond to you formally. Many thanks Matt Slade, Conveyancing Partner.

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Isabellejames1's Comment

Written on: 07/05/2018

I have recently managed to sell my fathers one bedroom flat that was sold and handed to you in November after months of complete annoyance with your company and having to ring all solicitors involved and ground owners and finally spoke to the buyer myself to reassure her that you were doing something which you did not . I had to ring constantly and love the response not at her desk and she going on maternity leave and oh she’s on annual holiday all listed on my live tracker. The people who handled my case were completely in kind and didn’t care about the very nature that I was trying to sell my late fathers flat to move on after his death in June 2017. As you will see this flat is not worth a fortune and will divided between my siblings but the complete disrespect of everyone I spoke to is a disgrace . Even ending in tears to someone who said call any time and who was always not at her desk or willing to speak so many times I called just putting you through then line goes dead ring back to have same thing happen. I have to say that it’s hard enough living so far away in Newcastle and trusting that your employers would be kind was a complete joke. The passing of a parent is so difficult and the after part dealing with companies like yourselves should be respectful and decent. I can honestly say I have never written a negative review in my life . This has hurt and scarred me more than you can imagine . I expect a reply as son as possible not like the replies I received when dealing with the sale of my dad’s home. I have sought legal advice and also spoken to tabloids and my neighbour who is a journalist for the times.

Sent from my iPhone

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Mslade's Comment

Written on: 09/05/2018

Hi there, we are very sorry to read these comments about the service that you have received. We have been in contact with you separately about this matter and we will continue to communicate with you until this is resolved. Many thanks, Matt Slade - Head of Conveyancing.

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★☆☆☆☆

“Don't Do It”

Written on: 10/01/2018

We used Fidler & Pepper after we accepted an offer on our flat via Purplebricks. There were problems after problems. This was a no chain sale of a leasehold property. I had paid for and arranged the leasehold pack the day I accepted the offer and it would be ready in a week. I emailed F&P the details of who to contact about getting the pack when ready in a week. 4 weeks later the leaseholders were contacting me and telling me that no one had contacted them. The buyer started contacting… Read Full Review

Mslade's Comment

Written on: 17/01/2018

Hi there,

We are sorry that we could not help you with the sale of your
leasehold property. As you said in your review, we were unable to provide
legal advice to transfer additional land into an existing lease. As we do
not offer this legal service, we suggested that you contact a different
Solicitor to help you with this and we also made the decision to waive any
fees that we would normally have charged. We are sorry if you felt that this
took longer than needed and we are pleased to hear that you were able to
solve this issue and have now sold your property.

Best Wishes Matt Slade - Conveyancing Partner.

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★★★★★

“worst company ever”

Written on: 07/12/2017 by AryanaPorter226 (1 review written)

Dodgy unreliable ignore phone calls. 6 months and waiting for completion date. never use this company. moving nightmare. … Read Full Review

Mslade's Comment

Written on: 13/12/2017

"Hi there, we are very concerned about the comments that you have made about our service. Could you please contact me directly by sending an email or on my direct line as I would like to look into this further. Many thanks, Matt Slade - Conveyancing Partner.

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Traceytasker's Comment

Written on: 07/06/2018

Five stars? I'm confused?

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★☆☆☆☆

“do not use rubbish firm”

Written on: 26/10/2017 by JonasLeblanc (1 review written)

Worst firm I know , do not recommend to use they do not do there job well , bully manager , and dont listen too your wishes and do not admit when at fault causing lots of grief , lucky if u get any responses… Read Full Review

Mslade's Comment

Written on: 31/10/2017

Hi there, my name is Matt Slade and I'm Head of the Conveyancing department at Fidler & Pepper Solicitors. I'm very concerned about the comments that you've made about the service you may have received from us. I would appreciate it if you could contact me directly by telephone or email as I'd like to understand your comments further. Many thanks, Matt Slade.

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★★★★★

“Excellent Service”

Written on: 13/10/2017 by 462Stiles (1 review written)

It's been a long time since I needed a solicitor to do conveyancing work, I was worried that as in the past nothing was straight forward nothing went according to plan and the solicitors never actually knew what was going on. Not in this case, very quick to start on searches etc and kept me upto date on emails and text. If I needed any more info I could ring or log into my case. Loved the experience and would definatley use again. Thank you… Read Full Review

Mslade's Comment

Written on: 16/10/2017

Thank you so much for taking the time to write a review. We know how stressful moving can be so we're really pleased you felt that we kept you up to date and we were there if you needed to ask any questions. Best wishes, Matt Slade - Head of Conveyancing at Fidler & Pepper Solicitors.

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★★★★★

“Amazing service ”

Written on: 09/10/2017 by Derek110 (1 review written)

I recently used Fidler and Pepper for a sale and purchase, the level of service was faultless, there was always a member of staff ready and able to help and provide replies to my questions, it is an extremely stressful time and fidler and pepper eased the stress with the way they kept me updated throughout, and the case tracker is a real bonus, would not hesitate to use them again… Read Full Review

Mslade's Comment

Written on: 10/10/2017

Thank you for taking the time to leave us a review. We're really pleased we were able to help you and make moving a little less stressful! Thanks also for the comments about our Case Tracker - so pleased it helped keep you up to date.

Matt Slade, Head of Conveyancing - Fidler & Pepper Solicitors.

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