Fidler & Pepper Lawyers Reviews - www.fidler.co.uk

★★★★☆
4.4 / 5
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Latest Reviews

★☆☆☆☆

“Absolutely shocking firm ”

Written on: 22/01/2020 by ChaTea (1 review written)

We sold our house and our purchaser used this firm. They held up the whole chain and the process ended up taking months and months. They even failed to meet the fixed completion date because of forgetting to send a document to the mortgage company. Didn’t answer calls from our solicitor or estate agent. Avoid at all costs… Read Full Review

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★☆☆☆☆

“No rush, poor service”

Written on: 29/01/2019 by CamrynHarrington423 (1 review written)

If you're selling a house and use this company you need to have the patience of a saint. I was constantly having to chase for information when I finally managed to speak to the person dealing with the case they would forward me enquires from the buyers solicitors that had been stamped as received by them 2 weeks ago! Following exchanging of contracts they then sent a billfor their fees with an additional £95 on which when I queried they said that was standard. I didn't mind paying it but was… Read Full Review

Fidlerandpepperlawyers's Comment

Written on: 01/02/2019

Hi,

I'm concerned to read you comments, and would like to look into what you have said. Please email me.

Matt Slade, Head of Conveyancing, Fidler & Pepper Lawyers

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★☆☆☆☆

“Absolutely appalling AVOID”

Written on: 13/07/2018 by Osbertz (1 review written)

Abysmal.our solicitors & estate agents & even the buyers themselves struggling to get effective communication with this company resulting in a simple two property swap dragging on for weeks & weeks.This could have been wrapped up at end of May but still no end in sight due to F & P failing to answer calls , sending incorrect paperwork & then failing when informed of this to act to provide correct paperwork.Will never use or recommend to others & will avoid any dealings with people using this… Read Full Review

Mslade's Response to Osbertz's Review

Written on: 19/07/2018

Hi there,

I’m sorry and concerned to read these comments. It’s unclear if you are our client or if you have had information passed to you in your chain but either way, I would very much appreciate it if you could contact us directly so we can understand your concerns.

Please contact me directly.

Many thanks,

Matt Slade – Head of Conveyancing.

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★☆☆☆☆

“USELESS”

Written on: 21/06/2018 by 79Perkins (1 review written)

6 months to sell an empty property with no chain didn't even have correct e mail address for buyers solicitors case worker say they will get back to you but never do you have to chase them buyers have dropped out due to total mis management of this case 6 months down the drain i had a heart attack recently and feel sick with worry something should be done about this company treating customers so badly please do not use and tell your friends … Read Full Review

Mslade's Comment

Written on: 25/06/2018

Hi there,

I am very sorry to hear that that you haven't received the service that we would expect. I would very much appreciate it if you could contact me directly as I'd like to understand your case, look into the details and try to help getting any issues resolved.

Many thanks,

Matt Slade - Head of Conveyancing.

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★☆☆☆☆

“Believe all the 1 stars!”

Written on: 01/06/2018 by vwLong102 (1 review written)

Absolutely shocking! Who gave 5 stars? No communication at all and has never once called back! We only know we might move thanks to the other solicitors involved. Please don’t use and not even cheaper than other firms! Came recommended by purple brick and complained to them and hopefully won’t recommend! Shocking!… Read Full Review

Mslade's Comment

Written on: 03/06/2018

Hi there,

I'm concerned to read these comments and I would appreciate you contacting me directly so that I can help resolve some of your concerns. Please email or call me asking for Mark Slade.

Many thanks,

Mark Slade - Managing Partner, Fidler & Pepper Solicitors.

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★☆☆☆☆

“Disgraceful”

Written on: 09/05/2018 by AlmaRamirez (1 review written)

I have recently managed to sell my fathers one bedroom flat that was sold and handed to you in November after months of complete annoyance with your company and having to ring all solicitors involved and ground owners and finally spoke to the buyer myself to reassure her that you were doing something which you did not . I had to ring constantly and love the response not at her desk and she going on maternity leave and oh she’s on annual holiday all listed on my live tracker. The people who… Read Full Review

Mslade's Comment

Written on: 10/05/2018

Hi there, we are very sorry to read these comments about the service that you have received. We have been in contact with you separately about this matter and we will continue to communicate with you until this is resolved. Many thanks, Matt Slade - Head of Conveyancing.

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★☆☆☆☆

“Absolute disgrace”

Written on: 21/02/2018

The sale of our property fell through on Saturday 17th February because of the incompetence of the staff handling our sale. Due to this I contacted the seller to ask of his reasons and was appalled at his reasoning. He states that they had raised questions regarding the fittings and fixtures form with Fidler & Pepper on the 5th Feb and they were still waiting for a response on the 17th so decided to call off their purchase. This came as a huge shock to myself and my husband as we had no idea an… Read Full Review

Mslade's Comment

Written on: 21/02/2018

Hi there, we're sorry that the service you received from us was not as you would expect. We take all comments about our service seriously and we will take the time to look into this further. We note that you have contacted us directly and once we have reviewed your complaint in detail, we will respond to you formally. Many thanks Matt Slade, Conveyancing Partner.

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Isabellejames1's Comment

Written on: 07/05/2018

I have recently managed to sell my fathers one bedroom flat that was sold and handed to you in November after months of complete annoyance with your company and having to ring all solicitors involved and ground owners and finally spoke to the buyer myself to reassure her that you were doing something which you did not . I had to ring constantly and love the response not at her desk and she going on maternity leave and oh she’s on annual holiday all listed on my live tracker. The people who handled my case were completely in kind and didn’t care about the very nature that I was trying to sell my late fathers flat to move on after his death in June 2017. As you will see this flat is not worth a fortune and will divided between my siblings but the complete disrespect of everyone I spoke to is a disgrace . Even ending in tears to someone who said call any time and who was always not at her desk or willing to speak so many times I called just putting you through then line goes dead ring back to have same thing happen. I have to say that it’s hard enough living so far away in Newcastle and trusting that your employers would be kind was a complete joke. The passing of a parent is so difficult and the after part dealing with companies like yourselves should be respectful and decent. I can honestly say I have never written a negative review in my life . This has hurt and scarred me more than you can imagine . I expect a reply as son as possible not like the replies I received when dealing with the sale of my dad’s home. I have sought legal advice and also spoken to tabloids and my neighbour who is a journalist for the times.

Sent from my iPhone

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Mslade's Comment

Written on: 09/05/2018

Hi there, we are very sorry to read these comments about the service that you have received. We have been in contact with you separately about this matter and we will continue to communicate with you until this is resolved. Many thanks, Matt Slade - Head of Conveyancing.

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★☆☆☆☆

“Don't Do It”

Written on: 10/01/2018

We used Fidler & Pepper after we accepted an offer on our flat via Purplebricks. There were problems after problems. This was a no chain sale of a leasehold property. I had paid for and arranged the leasehold pack the day I accepted the offer and it would be ready in a week. I emailed F&P the details of who to contact about getting the pack when ready in a week. 4 weeks later the leaseholders were contacting me and telling me that no one had contacted them. The buyer started contacting… Read Full Review

Mslade's Comment

Written on: 17/01/2018

Hi there,

We are sorry that we could not help you with the sale of your
leasehold property. As you said in your review, we were unable to provide
legal advice to transfer additional land into an existing lease. As we do
not offer this legal service, we suggested that you contact a different
Solicitor to help you with this and we also made the decision to waive any
fees that we would normally have charged. We are sorry if you felt that this
took longer than needed and we are pleased to hear that you were able to
solve this issue and have now sold your property.

Best Wishes Matt Slade - Conveyancing Partner.

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★★★★★

“worst company ever”

Written on: 07/12/2017 by AryanaPorter226 (1 review written)

Dodgy unreliable ignore phone calls. 6 months and waiting for completion date. never use this company. moving nightmare. … Read Full Review

Mslade's Comment

Written on: 13/12/2017

"Hi there, we are very concerned about the comments that you have made about our service. Could you please contact me directly by sending an email or on my direct line as I would like to look into this further. Many thanks, Matt Slade - Conveyancing Partner.

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Traceytasker's Comment

Written on: 07/06/2018

Five stars? I'm confused?

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★☆☆☆☆

“do not use rubbish firm”

Written on: 26/10/2017 by JonasLeblanc (1 review written)

Worst firm I know , do not recommend to use they do not do there job well , bully manager , and dont listen too your wishes and do not admit when at fault causing lots of grief , lucky if u get any responses… Read Full Review

Mslade's Comment

Written on: 31/10/2017

Hi there, my name is Matt Slade and I'm Head of the Conveyancing department at Fidler & Pepper Solicitors. I'm very concerned about the comments that you've made about the service you may have received from us. I would appreciate it if you could contact me directly by telephone or email as I'd like to understand your comments further. Many thanks, Matt Slade.

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★★★★★

“Excellent Service”

Written on: 13/10/2017 by 462Stiles (1 review written)

It's been a long time since I needed a solicitor to do conveyancing work, I was worried that as in the past nothing was straight forward nothing went according to plan and the solicitors never actually knew what was going on. Not in this case, very quick to start on searches etc and kept me upto date on emails and text. If I needed any more info I could ring or log into my case. Loved the experience and would definatley use again. Thank you… Read Full Review

Mslade's Comment

Written on: 16/10/2017

Thank you so much for taking the time to write a review. We know how stressful moving can be so we're really pleased you felt that we kept you up to date and we were there if you needed to ask any questions. Best wishes, Matt Slade - Head of Conveyancing at Fidler & Pepper Solicitors.

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★★★★★

“Amazing service ”

Written on: 09/10/2017 by Derek110 (1 review written)

I recently used Fidler and Pepper for a sale and purchase, the level of service was faultless, there was always a member of staff ready and able to help and provide replies to my questions, it is an extremely stressful time and fidler and pepper eased the stress with the way they kept me updated throughout, and the case tracker is a real bonus, would not hesitate to use them again… Read Full Review

Mslade's Comment

Written on: 10/10/2017

Thank you for taking the time to leave us a review. We're really pleased we were able to help you and make moving a little less stressful! Thanks also for the comments about our Case Tracker - so pleased it helped keep you up to date.

Matt Slade, Head of Conveyancing - Fidler & Pepper Solicitors.

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★☆☆☆☆

“Do not use this company! ”

Written on: 14/09/2017 by JoeyLamont (1 review written)

Do not use this company! They were the solicitors for the buyers of our property. Fidler caused our exchange dates to be constantly pushed back.   They never took calls from our estate agents, didn't update anyone, when you did get through to someone they would either say the person dealing with it is unavailable, or they'd "accidentally" cut them off. Terrible communication and rude staff… Read Full Review

Mslade's Comment

Written on: 05/10/2017

Hi, My name is Matt Slade and I'm Head of the Conveyancing department at Fidler & Pepper Solicitors.

I wanted to respond to your review as we take all comments about the service we provide very seriously. I'm sorry that you haven't received a good impression of our firm through your recent house move and we acknowledge that this view has been communicated to you from other people such as your Estate Agents.

As you are not our client it would be difficult to respond any further but we do appreciate your comments and the time you have taken to provide this.

Thanks Matt.

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★★★★★

“Quality service Provided”

Written on: 06/09/2017 by barbsv (1 review written)

I cannot fault the team at Fidler & Pepper, they are helpful, friendly, provide a fast efficient service I wouldn't use any other solicitor. The on-line tracker is a super service to see all relevant details in one place. They have dealt with 2 purchases and 1 sale for myself and partner, they keep you informed with everything you need & want to know via email, telephone, and on-line tracker just in case you miss anything. Value for money on the services provided. Highly recommended. … Read Full Review

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★☆☆☆☆

“Painful”

Written on: 21/07/2017 by PreciousBallard (1 review written)

I like that a question is 'Would you recommend to a friend?' I wouldn't recommend it to my worst enemy, let alone a friend. No communication, missing documents, ignoring emails. I'm so angry with their poor level of service that I'm struggling to put it into words. Buyers remorse is a good saying… Read Full Review

Mslade's Comment

Written on: 27/07/2017

Hi, My name is Matt Slade and I'm the Head of Conveyancing at Fidler &
Pepper Solicitors.

I'm sorry that the service that you have received is not what we would
expect. Please can you give me a call. I
am happy to help with this.
Regards
Matt Slade
Conveyancing Partner

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★★★★★

“The best solicitors I have ever used”

Written on: 11/07/2017 by Supernan09 (1 review written)

Fidler & Pepper recently obtained probate for my late husband's will. They did exactly what they promised and when for the amount they quoted. I never had a problem getting in touch with either my named solicitor or her assistant. They have an excellent system whereby I could access my file online and check progress. I would have no hesitation in recommending them to you and certainly would use then again should I need a solicitor… Read Full Review

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★★★★★

“Fantastic, efficient service!”

Written on: 23/06/2017 by EricaGG (1 review written)

Really good friendly, professional service. I felt looked after and that my business was important to them. Always able to speak to someone when I needed to. Would highly recommend this company and would not hesitate to use them again. I can honestly say there was nothing about the service I received that I didn't like… Read Full Review

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★★★★★

“Completed as promised”

Written on: 07/05/2017 by vivien01 (1 review written)

We were very satisfied with the service. They were always professional,reliable and knew his stuff. Our buyers had employed a local solicitor who was difficult and unresponsive but our man was persistent and kept us in the loop over the phone and by e mail as well as the on line tracker. The final bill was as quoted and we would use them in future… Read Full Review

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★★★★★

“Fantastic commication ”

Written on: 24/04/2017 by KieraAndrews (1 review written)

Solicitors where always helpful and quick to respond to anything we requested from them. Value for money with great service. Solicitors always called back and was efficient replying to emails. Would recommend to anyone I was a first time buyer and I called a lot with a lot of question, I didn't feel as if I was pestering at any time they were always happy to help… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 17/04/2017 by pgMcMahan1948 (1 review written)

I received very poor service from this firm, on what should have been a straightforward property purchase. The solicitor did bother to communicate with me throughout the process, often sending standard emails on which my name had not even been filled in. There were many delays, too numerous to list. On the day the sale should have completed, it transpired that her assistant had gone off on leave without checking the paperwork. As a result, the solicitor interrupted me on a family holiday to ask… Read Full Review

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