Absolutely Abysmal Service. Very Stressful Experience

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exchefdiner7311's review of Coles Miller Solicitors - www.coles-miller.co.uk

★☆☆☆☆

“Absolutely Abysmal Service. Very Stressful Experience”

Written on: 16/02/2019 by exchefdiner7311 (6 reviews written)

Absolutely abysmal Service. Coles Miller took our case on in the full knowledge that it is funded by Legal Expenses Insurance. Among other reasons when later dropping us like a stone without consulting our Insurers (which is against the Insurer’s terms), they stated that our Insurers were unlikely to fund our high value claim to the end anyway. - They were wrong. - Our current Solicitors continue to be funded by the same Insurers and the claim is progressing. Despite us being Local, the Solicitor refused to meet with us and was never once available to speak with us on the telephone throughout our dealings when we phoned asking to speak to her. She refused numerous times to give us a Client Care Letter, until dropping us (having consumed a significant percentage of our Insured amount), yet had failed to comply with the Firm's own response times repeatedly. When we made a Complaint, her Head of Department intervened, giving us cause to also complain against him. the Head of Department became particularly unpleasant, (in our opinion) suggesting that some of our complaints could be defamatory. As a Solicitor he would know that Defamation requires the information to be in the public domain, which as an internal Complaint, this wasn’t. He ought to know better than to try to suggest to a Retired Police Officer that also has some knowledge of law that, he could be guilty of defamation! Despite the full knowledge of  the involvement of the Head of Department Coles Miller again breached their own policies in allowing him to investigate the Complaint into himself (and our solicitor), on the basis that he is the Firm's Complaints Partner. This could have been avoided as, when we disagreed with the findings of the Head of Department, Coles Miller appointed another Partner to review our Complaints, who obviously has the authority to overrule the Head of Department and who therefore arguably could have investigated our Complaints in the first place. In our opinion, dealing with Coles Miller Solicitors has been at least as stressful as the Claim which we are fighting.

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