Carpenters Solicitors Reviews - www.carpenterssolicitors.co.uk

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Latest Reviews

★☆☆☆☆

“The worst service ever… ”

Written on: 20/05/2022 by AliciaKing145 (1 review written)

Worse service ever over 4 years later and just had a answer back! Awful customer service no answer to emails i send! Do not use… Read Full Review

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★☆☆☆☆

“Carpenters group Liverpool ”

Written on: 17/05/2022 by GradyClayton358 (1 review written)

My crash was 2016, I still have no resolution to my claim and now the firm is not replying to my weekly emails and phone calls. Disgusting way to treat a crash victim. All about the money with them, if they can’t make it with you they forget about you it seems. December 2021 was last I spoke to anyone it’s now may 2022!!!!… Read Full Review

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★☆☆☆☆

“They Ignore everything”

Written on: 16/05/2022 by Tomcardecember (1 review written)

Same as everyone else they deal with the first part of the case quick then they just ignore you , avoid using them… Read Full Review

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★☆☆☆☆

“A total joke”

Written on: 06/05/2022 by Clcodd (1 review written)

After speaking with a manager all get is a email telling me that it's gonna be a other 2 to 3 months been 4 already also because my injuries are still on goin after the medical date the doctors give thay are now wanting my medical records so thay are basically saying I am lieing totally shocking I would be embarrassed to work for this company so much for them taking the stress out thay cause most of it… Read Full Review

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★☆☆☆☆

“Worst Solicitors ever”

Written on: 18/04/2022 by 366McNulty (1 review written)

We had a accident in November 21. Aviva handed us over to Carpenters solicitors,they was quick to call us but after that things got worse. Hung up on us fobbed us off,lost paperwork absolutely disgusting. Still no luck to this day with them,still lied to on a daily basis when you can speak to someone. AVOID AT ALL COST. WORST SOLICITORS EVER… Read Full Review

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Was this review helpful? 9 0
★☆☆☆☆

“ABSOLUTELY DISGUSTING SOLICITORS!!”

Written on: 14/04/2022 by Ana146 (1 review written)

An incident occurred on evening of feb 3rd when a bus came into my lane and didn't stop. Forced me up on pavement and more. Reported to both bus company and my insurance that evening. Carpenters received report from my insurance on Feb 21st ...so clearly I had to take evasive action otherwise the bus would've smashed into me. Carpenters have known all along there was no **collision** due to me taking evasive action. Was diagnosed with whiplash, labyrinthinitis and ptsd.. had 5 sessions of… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“AVOID AT ALL COST”

Written on: 15/03/2022 by Ahmad323 (1 review written)

I had a bad accident April 2020 and been a nightmare ever since .I had 4 claim manager only 1 even talk to me as a person and all contact is by e mail and pdf fill . How can someone deal with a accident when thay dont even no the person or anything about them it begs believe I never had a accident on 38years off driving and trying to get thow it like walking thow glue The claims manager I have now talk to him once I go wks hearing nothing then I get 8 e mails all at once and you got try pick… Read Full Review

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False's Comment

Written on: 20/04/2022

I was passed from pillar to post. My last claim handler disappeared and nobody at Carpenters told me . I have had to change solicitors after 3 years. The mental anguish has been dreadful. I am so sorry for you. My claim is 100% no liability and they did nothing except try very hard to keep it out of court ..they do not want to claim against RSA .

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★☆☆☆☆

“AVOID WORST COMPANY EVER”

Written on: 25/02/2022 by CJSF (1 review written)

I was recommended them by my insurance company when i had an accident which was not my fault. I would give rate them a big ZERO! It has taken nearly a year still no payout even tho the claim is settled. I had to call them on several occasions to know what is going on with my claim. No one gets back to you all they say is another member of their team is dealing with it. Terrible customer service if I had known before, would of used a different solicitor's. Please avoid because once they have… Read Full Review

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Was this review helpful? 12 1
★☆☆☆☆

“Had to sack them after nearly three years”

Written on: 27/01/2022 by Ryanp317 (1 review written)

Four different handlers. Wrong advice given . E mails left unanswered and advice that was given turned out to be blatantly wrong. I now have new solicitors who can't believe the mistakes that have been made. Carpenters are linked to RSA and it is obvious they do not want to take them to court even if there is no liability. My solicitor at that time just upped and left and nobody told me. I was mailing an empty inbox. I am actually speechless at how bad they are and people should be warned… Read Full Review

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Was this review helpful? 10 1
★☆☆☆☆

“Don't communicate ”

Written on: 19/01/2022 by Kleinjp200 (1 review written)

Don't answer your to voicemail left, complaints number just constantly in a queue, Sent emails Don't even respond back. Should have been a straight out of pockets claim, same company client… Read Full Review

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Was this review helpful? 14 0
★☆☆☆☆

“Delightfully tremendous ”

Written on: 29/12/2021 by devraniga113gmail (1 review written)

Absolutely shambles! The solicitor who is handling my case at carpenters is slow and unprofessional. I had a car accident on the 15th of august 2021 and I’m writing this review on 27th December 2021 and during that time I’ve only received one email. I haven’t even been provided with a number so that I can contact the person who is my case handler . Every time I try and contact the number on google, no one ever answers. I would not recommend carpenters solicitors to anyone as they are… Read Full Review

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Lylaaiza's Response to devraniga113gmail's Review

Written on: 06/01/2022

The feeling is mutual! Whats your solicitors initials? I wonder if its the same one i have

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★☆☆☆☆

“My accident on 18/02/2019”

Written on: 15/12/2021 by RosieLo (1 review written)

I would definately not recommend to anyone even my worst enemy if I had one.The service started out well,then for some reason the person dealing with my claim was changed.From then on it has been frustratingly bad.I have only just received my claim after almost three years.I have a very thick folder with medical reports and records of unanswered phone calls and emails.Even trying to contact anyone with a higher authority has been as useless… Read Full Review

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Was this review helpful? 8 0
★☆☆☆☆

“Terrible ”

Written on: 22/11/2021 by Dereko1993 (1 review written)

If there was a zero I'd be giving this. Totally disgraceful customer service! We may as well be handling the case ourselves. We find it so difficult to get through to anyone (the worst I've ever experienced) and when we do it just so happens the person dealing with the claim is never available. A message is always 'passed on' although we never recieve a call back. My 17 y/o son was granted his whiplash money early by the courts and was told 4 days. Carpenters have breached this as its now 6… Read Full Review

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Was this review helpful? 10 0
★☆☆☆☆

“The Public Should be Warned”

Written on: 18/10/2021

I very rarely write poor reviews but in this case I feel duty bound to warn people although sadly by the time this review is read it will probably be too late. Carpenters were assigned to me by my insurers after a serious collision while we were stationary and I was very badly hurt. From the outset weeks and months went by with very little action .We almost had to run the case ourselves. Carpenters are helpful until they have locked you in to their system and it is just that ..a system. I have… Read Full Review

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Shell2517's Comment

Written on: 20/10/2021

Can I just ask had carpenters already issued proceedings at court?

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Southend0201's Comment

Written on: 23/10/2021

Liability was admitted from the beginning but there were always excuses by Carpenters not to issue proceedings despite promises since June this year.

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Surpsy's Comment

Written on: 13/11/2021

We are in a similar position to you and are wanting to change solicitors. I cannot get any sort of reply from carpenters , can I just instruct another solicitor and they will request our files ? Do you know what will happen because we have had physio and doctors assessments arranged by carpenters ?

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Southend0201's Comment

Written on: 21/01/2022

You can ask any solicitor to take you on but we were fortunate to have a good friend who helped us with a solicitor they knew. You instruct a solicitor and they will ask for your files . You will have to sign a transfer. Carpenters have to hand over your files . If you have consultations pending then new solicitors will take this on . You need to take advice first though as some costs will be involved and solicitors are very wary of taking on cases that have been lengthy already. If there is no liability that is easier. We got nowhere with Carpenters at all . If you have had your physio and assessments the reports will go to your new solicitors. Hope this helps.

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Southend0201's Comment

Written on: 21/01/2022

You can ask any solicitor to take you on but we were fortunate to have a good friend who helped us with a solicitor they knew. You instruct a solicitor and they will ask for your files . You will have to sign a transfer. Carpenters have to hand over your files . If you have consultations pending then new solicitors will take this on . You need to take advice first though as some costs will be involved and solicitors are very wary of taking on cases that have been lengthy already. If there is no liability that is easier. We got nowhere with Carpenters at all . If you have had your physio and assessments the reports will go to your new solicitors. Hope this helps.

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★☆☆☆☆

“Shockingly bad .... should be 0 *”

Written on: 19/09/2021 by xdPorter253 (1 review written)

Have had an ongoing claim for 27 months now and not sure we are anywhere near to settling. Have done most of the chasing myself regards medical reports etc. No one ever gets back to you. Onto 3rd solicitor who now asks questions already dealt with. Try to say you can't claim for certain things. Has caused me great mental health issues for which they have done nothing to help with - thank goodness for my own Dr, family and friends!!! No where to be able to complain to though and stuck with… Read Full Review

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★☆☆☆☆

“Terrible , bad ,rude , they don’t care about their ...”

Written on: 22/01/2021 by Arashelvis (1 review written)

I don’t have anything good to say for this company. They have been dealing with my case for over 2 and half years and never answer clients calls or emails. Me my sister and my mother have an accident case with them but they just send over the same letters for us to sign and send back but still we hear nothing from them. Everytime I call I don’t get a reply from johnathon fisher who is dealing with my case. They never answer and their customer service is crap..... you have to chase them… Read Full Review

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Malcolmfowler's Response to Arashelvis's Review

Written on: 02/09/2021

I totally agree with everything you said I’ve tried & tried to talk to my case handler several time a week for the last 6 months without any response I’ve made an official complaint & asked for a different solicitor because this company is totally incompetent

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Soozeequeue's reply to Malcolmfowler's Comment

Written on: 20/09/2021

How do you make a complaint? I’ve called and the number fails to connect.

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★☆☆☆☆

“I’d give 0 stars if I could!”

Written on: 30/11/2020 by Rodriguezyr161 (1 review written)

Completely useless! They were directed to me through my cars legal protection cover to sort out my injury claim Through multiple paperwork errors including a bungled statement of truth they provided the defence to missing paperwork or no correspondence with myself of the defence for months at a time I don’t think they know what they’re doing. Biggest mistake was not including hire car charges on the cnf to the defendant even though they were aware of this at the time. This has lead to… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“DO NOT USE Carpenters Group”

Written on: 06/08/2020 by 482Blair (1 review written)

I am writing to make a formal complaint against Carpenters Limited. My complaint is that they failed to provide me with a satisfactory service regarding my accident.   • You have failed to keep me informed or updated on the situation • You have failed to responded to regular telephone calls This situation has caused me   • Great Distress • Health Problems • Depression & Anxiety… Read Full Review

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Was this review helpful? 9 0
★☆☆☆☆

“Absolutely Dreadful - The Worst!”

Written on: 03/08/2020 by Maceo (1 review written)

Dear reader, do not make the mistake I did and blithely accept your insurance company's recommendation of Carpenters to pursue your compensation. That was my downfall after I was shunted in traffic 3 and a half years ago. The other party immediately admitted full liability. It was all straightforward I thought. One no win-no fee solicitors is pretty much like another I thought. So as we head towards the fourth anniversary of the crash and still awaiting settlement for my injuries, I'm now… Read Full Review

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Katej150's Response to Maceo's Review

Written on: 16/11/2020

This is EXACTLY the same as me. Have you managed to find a conclusion?

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Maceo's reply to Katej150's Comment

Written on: 17/11/2020

We finally concluded the claim, with one final shock. I was told that I must "compromise" and accept a fraction of the wages I lost when I was off sick unpaid after the accident. If I wouldn't accept, I would have to pay Carpenter's £700+ to go to court and get my losses fully refunded. So not as much no-fee as they seemed.

Then they gave me a figure as a final settlement, which with no other option, I was forced to accept. Cheque would be received in 4-6 weeks they said. It took about 14 weeks of relentless chasing in the end. When it did finally arrive, it was £1000 less than Carpenter's had told me when seeking my acceptance. When I contacted them about this I was told that, oh, it had been an error and they'd accidentally given me the wrong figure. Sorry! Bye!

Carpenter's really are that bad.

Case at the Financial Ombudsman is ongoing....

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★★☆☆☆

“Not happy. Think my case & claim is to small for this...”

Written on: 03/07/2020 by Ajd300 (1 review written)

Not happy. Think my case & claim is to small for this company really. Trying another firm next week to see if they are more keen if I’ve not heard anything good from them pop… Read Full Review

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