Wren Kitchens Reviews

★★★★☆
4.4 / 5
87% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
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Wren Kitchens
Wren Kitchens
Wren Kitchens

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Latest Reviews

★★☆☆☆

“.Annoyed”

Written on: 12/02/2021 by Manning4 (1 review written)

After I had paid for the kitchen had to wait nearly 6 weeks for installation, then the worktop people came around the next day after installation and I received an email saying it would be another 12 days for the worktop to be fitted. Had to chase the Company for everything and was not kept up to date on anything. I was not informed about these setbacks when I was ordering the kitchen. The service was really bad and would definiteley not recommend this Company. The only one good thing that I… Read Full Review

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★★★★★

“Very pleased”

Written on: 07/01/2021 by Sg91 (1 review written)

Really happy with the quality of the kitchen. Looks great and has become the family hub of our home. I’ve fitted a few wren kitchens in the past as well which is what convinced me to get one for myself and I’m very pleased that I did. Would recommend to friend and family… Read Full Review

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★★★★★

“Excellent customer focus company”

Written on: 06/01/2021 by Ingrammt1959 (1 review written)

Excellent experience from the consultation with kitchen planner in showroom , surveyors visit to the delivery of the whole kitchen including appliances. Any query we raised throughout the whole experience was responded to in a fast, friendly yet professional manner. We decided to have the kitchen fitted by a local fitter known to us. Wren provided him with detailed plans and specific details regarding the fitting. On opening one box, one unit door was found damaged, we informed Wren and they… Read Full Review

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★★★★★

“Amazing company”

Written on: 04/01/2021 by LinziBolland (1 review written)

Absolutely amazing service from Wren from start to finish. Rang to arrange delivery: drivers were lovely. Guys in wren were great and helpfulNo bits missing on delivery. Couldn’t fault and love my kitchen… Read Full Review

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★★★★☆

“So far, so good”

Written on: 04/11/2020 by Jonahk354 (1 review written)

I met with a Wren designer in CT who is so nice and so patient. She’s very good but she’s still learning how Wren does things. We’re still working on the design because I want to make sure it’s my perfect kitchen before I order the cabinets. The showroom is phenomenal! I’m choosing Wren because the cabinets are sustainable and look like they are built to last. I’ll write another review once my cabinets are installed… Read Full Review

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★★★★★

“Great!”

Written on: 03/10/2020 by Foxesfan99 (1 review written)

I’m so glad I nipped into Wren Ipswich on the off chance I could get some inspiration... excellent customer service and care plus a reassuring no nonsense pricing strategy and no hard sales meant that I ended up buying my whole kitchen in one, my dream kitchen and in budget too. Great choice of colours and designs, and the 3D designs they send out are great for visualising what you want. The quality of my units is fantastic, there was only one hiccup with the quality of a cupboard and a… Read Full Review

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★☆☆☆☆

“Check customer reviews on Facebook”

Written on: 26/09/2020 by checkitout99 (1 review written)

If you are thinking of buying a Wren kitchen I suggest you check out the reviews from many real customers on Facebook. Lots of photographs of real kitchens. Well worth a look if you are buying a kitchen. Their standard of kitchens and post sales customer service should be checked carefully… Read Full Review

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★☆☆☆☆

“Delivery postponed 3 times”

Written on: 24/09/2020 by Ramsey109 (1 review written)

Keep away from this company Promised a delicery date and we removed our old kiten a day before, then delivery postponed for another week and then another rwo weeks and another 3 weeks...kitchen nightmare Too many ranges and too many promises ... Worst experience… Read Full Review

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★☆☆☆☆

“Kitchen nightmare - if you read one review make it...”

Written on: 23/09/2020 by Leightyler88 (1 review written)

Steer clear of this company as from the point you sign up to purchase a kitchen from Wren the customer service drops significantly. Our kitchen fitter arranged through Wren walked out on us twice and has not come back, an item was missed out on our delivery and I've been told I have to wait 3 weeks for it to be delivered. I have called several times to raise these issues and to ask about other snags and issues but have had no reply. I have now written a letter of complaint but still no… Read Full Review

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★★★★★

“New Kitchen”

Written on: 23/09/2020 by jackalope (1 review written)

Having met with a very engaging member of staff we were confident in our choice. The surveyors were excellent and we now have a beautiful kitchen that give the house a wow factor and an increased price. Good value for money and excellent after care service… Read Full Review

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★☆☆☆☆

“I feel very strongly that before going with Wren...”

Written on: 15/09/2020 by SFils (1 review written)

I feel very strongly that before going with Wren people should read the negative reviews. I think they are now too busy for demand and the positive reviews they have must be from before this busy period. Madis at the Croydon branch designed a beautiful kitchen and although expensive in the end we felt it was worth it as Wren had a good name and would take care of everything... or so we thought. Like many though once signing up everything that could go wrong went very wrong. 1. Extremely… Read Full Review

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★☆☆☆☆

“Poor post sales service”

Written on: 08/09/2020 by madhavanmadhusoodhanan (1 review written)

The fitter sent by Wren did a poor job, when concerns were raised another fitter was sent and the kitchen was handed over with delay more than a month. After handover we faced several issues ( Tap malfunction, handle coming off, Extractor vent cover falling off). no proper response and some issues of installation was brushed away as not Wren's responsibility. Will never ever recommend Wren to anyone. The service I got after spending over 15000£ for kitchen was appalling… Read Full Review

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★★★★★

“Great value fopr high quality kitchen”

Written on: 28/08/2020 by RandDP (1 review written)

Ordered the kitchen whilst in "lockdown" thus all correspondence was by phone or internet. Great service even with my own measurements. Delivered on time and although a couple of small items were missing this was rectified very quickly and with no fuss. The kitchen is of high quality but at a very competitive price. Looks great and includes all the fitted appliances… Read Full Review

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★★★★★

“Fantastic service an product”

Written on: 28/08/2020 by Houston488 (1 review written)

Our kitchen was designed done and fitted during lockdown. The service was exemplary and the kitchen is exactly as we wanted. Fantastic service friendly professional staff and overall excellent experience The kitchen is of a very high quality, modern design which works for us as a family. The attention to the destabilise was important to us and wren gave certainly delivered… Read Full Review

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★☆☆☆☆

“Warranty Warning : Worktop Warning”

Written on: 27/08/2020 by CWare (1 review written)

WARNING Wren Kitchen Warranty Not Transferable. I recently bought a house with a newly Wren Installed Wren Kitchen. The Wren laminate worktops have over the last months de-laminated in various places without any cause. I phoned to check on the Warranty position only to discover the Warranty is not Transferable. I have never known even 'Budget' Worktops de-laminate in the way these have. A Warranty that isn't transferable isn't a good one. So dear House and Flat Buyers BEWARE.....Emptor Caveat… Read Full Review

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★★★★★

“Beautiful shaker kitchen ”

Written on: 10/08/2020 by 227Price (1 review written)

Very happy with my kitchen - looks classic and good quality. Very good customer service… Read Full Review

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★☆☆☆☆

“Happiest time of my life ruined by Wren”

Written on: 24/07/2020 by Rowe156 (1 review written)

I'm getting married next week, this is meant to be the happiest time of my life (so they say) however all I can think about is how badly I've been let down by Wren. Having had Wren representatives come and measure up for my kitchen, several basic errors were made in the final kitchen measurement (here's just a couple of examples...they measured from the tiles rather than the actual wall - who does this? Not accounting for the gas and water pipes - how is this even possible when these were… Read Full Review

Bobcat72's Comment

Written on: 11/08/2020

Appalling.... I was going to look at Wren. Will stay clear

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★★★★★

“Great service”

Written on: 01/07/2020 by Jimboslice7 (1 review written)

Fantastic service from start to finish, couldn’t be more helpful in store or over the phone. 5 star… Read Full Review

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★☆☆☆☆

“Terrible service and quality of kitchen”

Written on: 07/06/2020 by Howellitzer (1 review written)

A disaster from start to end, and still not resolved. We had a large infinity plus kitchen installed which is apparently their premium range, however most of the units turned up damaged and had to be reordered, with many of the replacements also being damaged and reordered again (leaving us to store/dispose of these), worktop was delayed by several weeks with us having to chase for updates and when worktop was installed it damaged all of the support units and needed to have a joint redone a… Read Full Review

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★★★★★

“Great kitchen”

Written on: 07/06/2020 by KennedyGordon (1 review written)

So pleased with my Wren kitchen, quality is very good. Staff were very friendly and helpful. No problems with delivery, excellent kitchen fitter, recommended by Wren. I would highly recommend Wren to my family and friends. For their excellent customer service. Wren also have a wide range of products to choose from, and I also liked the way the kitchens are displayed in the showroom. I can honestly say from my personal experience I cannot find any fault in the products the range of choice, or… Read Full Review

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