Wren Kitchens Reviews

★★★★☆
4.4 / 5
87% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
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Wren Kitchens
Wren Kitchens
Wren Kitchens

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Latest Reviews

★★★★☆

“Thank you wren”

Written on: 09/07/2019 by Campbell379 (1 review written)

My experience was really good and the staff member was really nice and helpful I am really happy with the kitchen the only thing is my sink quality other wise it would have been five stars… Read Full Review

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★★★★★

“Kitchen unit ”

Written on: 08/07/2019 by Mead234 (1 review written)

Excellent service and I had few parts broken. Wren replace all the part . I will recommend friends and family… Read Full Review

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★★★★★

“Love my new kitchen”

Written on: 03/07/2019 by Ladyloops (1 review written)

Had a great experience with Wren kitchens from design to delivery. The kitchen designer was very helpful and full of great ideas. The kitchen delivery had to be postponed for a couple of months Wren were very understanding and delivered the kitchen as soon as we gave the go ahead. There were a couple of minor damages but the after sale team were very efficient in sorting replacements with no qualms. I love my new kitchen and would highly recommend Wren… Read Full Review

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★★★★★

“Great stylish value”

Written on: 24/06/2019 by Jocan0 (2 reviews written)

Wren is a great place to buy a kitchen When I was looking I got loads of prices some was cheaper but when you looked into the items you realised why they was cheaper Not as well made as wren not as much choice as wren and the staff at basildon was brilliant helpful nothing too much trouble Loads of different designs and colours too chose from The staff listen to all your needs and what things you like and don’t like They come round measure all up for you then you go back to the shop and… Read Full Review

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★★★★★

“Kitchen refurb :) ”

Written on: 19/06/2019

Really pleased with my finished kitchen - ordered in store at Stoke on Trent never felt under any pressure to purchase - he was more than happy to keep moving things around as I dithered about a few things. The show room was great loads of kitchens on display and I liked the section when we could interchange the doors so you had a grasp of what the two colours would look like together. We ordered and had a fit date sorted within a week we needed a bit of time to move the boiler and a few other… Read Full Review

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★★★★★

“Excellent customer service!”

Written on: 19/06/2019 by GMorgs13 (1 review written)

Excellent customer service from the Wren team throughout the whole process, from planning to delivery and after sales care. A few minor issues with damaged items upon delivery, but they were quickly resolve after a call to the customer care team. Overall a very positive and fantastic customer journey… Read Full Review

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★★★★☆

“Great Value”

Written on: 17/06/2019 by lhPearson197 (1 review written)

We ordered our kitchen through wren because we loved their designs, and the price was great too. We got a similar design from Howdens and got them to price match against it. We found our own kitchen fitter as the quote from Wren included connecting appliances as an extra fee, which seems unreasonable. It was quick to arrive and looks brilliant. Would recommend to anyone!… Read Full Review

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★★★★☆

“Good quality and delivered on time”

Written on: 10/06/2019 by ehBullock371 (1 review written)

Our kitchen was delivered on time. Almost all of the boxes contained items in completeness. Only 1 or 2 minor items missing which Wren sent out free of charge within a week - no quibbles. Our carpenter said the product was relatively easy to install and the finished product looked nice although the material for the bar scratched very easily. We have had a slight problem with one of the soft close doors not soft closing and requiring a manual close but I think that was more to do with the… Read Full Review

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★☆☆☆☆

“Ex display oven ”

Written on: 07/06/2019 by Oven (1 review written)

Got a ‘free’ ex display oven from wren Dundee included in my kitchen as an extra to encourage me to buy the kitchen. it makes a constant buzzing noise and takes extra time to cook food (worrying when your cooking chicken) . Wren told us to contact Nef to ask them to check out fault as we thought it will be under some kind of warranty only to find out it’s a 2012 model. Wren in Dundee said they didn’t know and now to go back to customer service. Worst set up ever don’t take anything… Read Full Review

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★★★★★

“Kitchen after sales ”

Written on: 06/06/2019 by xqChaney486 (1 review written)

We had our kitchen and had a few niggles These were resolved quickly and easily We could not be happier. From ordering, to delivery and now after sales Highly recommended. The kitchen itself is excellent as well!… Read Full Review

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★★★★★

“Beautiful modern Kitchen”

Written on: 31/05/2019 by ChanH87 (1 review written)

Everything about our kitchen experience was fantastic from start to finish. We were so impressed with the range of kitchens on offer in the showroom and the designer made it really easy for us to create our dream kitchen at a really good price. Delivery was quick and easy too and we have been SO delighted with the finished kitchen. It really does look amazing and I would highly recommend Wren to anyone looking for a stylish, modern kitchen… Read Full Review

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★★☆☆☆

“Replacement Parts / Post Installation”

Written on: 30/05/2019 by JimBarber (1 review written)

We were delighted with our Wren kitchen when it was installed the first week of February. We gave 5 stars to the Consultant we worked with and also the overall experience was great. Unfortunately now, to say we are annoyed with the post installation process from Wren and their installation contractor is an understatement. Some parts didn't arrive with the kitchen in February and that was ok as we were assured that they would be delivered quickly and the fitter would return. The parts arrived… Read Full Review

Jo-Anngilchrist's Response to JimBarber's Review

Written on: 03/06/2019

Very similar experience with fridge tower door incorrectly fitted., wrong distances... Runners have warped and have been sent wrong fittings twice
. Still no contractor back 6 months on despite case being passed to warranty sectoon. Also awaiting extractor hood and fittings to be replaced and attached correctly too... Thsnk goodness we decided last min to not pay up front and now we are stopping payment.. They can get it sorted or take us to court.. Had enough. Good luck with your case

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★★★★★

“Fabulous Design & Finish”

Written on: 22/05/2019

The attention to detail was superb from the initial measuring at our home to the actual fitting itself. We felt very comfortable with our designer who was full of great ideas and advice. I was amazed at the technology which helped make maximum use of the available space and the fitter was on-time everyday, reliable and contactable when required. It was a seamless experience from start to finish and I would have no hesitation in recommending Wren to others intent on having a new kitchen… Read Full Review

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★★★★★

“Quality service at a competitive price”

Written on: 17/05/2019 by Andrewcolley (1 review written)

Thanks to the team at wren huddersfield for a wonderful kitchen. Right from the start the staff were helpful in the design and choosing of the units and electrical appliances and fiitings. The showroom is fitted out with most of the options available so we knew exactly the type of units,doors ,worktops sink units etc that we wanted. The fitter came and explained in detail the extra work that was needed he also gave us a possible start date which was helpful in the planing of the kitchen. We… Read Full Review

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★★★★★

“Excellent throughout”

Written on: 16/05/2019 by Collett1 (1 review written)

We have had an excellent experience from initial visit and discussion with pkanner, through order process, changes in design through to final fitting… Read Full Review

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★☆☆☆☆

“Disgraceful, Unbelievable,0utrageous”

Written on: 15/05/2019 by Michaelm21 (1 review written)

Wren Kitchens.....This has been the worst experience of my life. over 30 issues ranging from gaping holes in the back of the units. massive holes left unfilled on walls causing massive drafts, screws sticking out, split sections chipped doors several, cooker hood doesn't fit, scratched cooker lose tap, nothing sealed, tore up my floor, damaged washing machine, plastering is a mess, Up-stand poorly made poorly fitted, work tops sticking out past wall by 1 centimetre, filthy dirty carpet, damaged… Read Full Review

L19Bag's Response to Michaelm21's Review

Written on: 21/05/2019

Hi I'm having the very same issue as yourself, I purchased a 12 thousand pounds kitchen. And I'm having a stressful time with them to replace a faulty granite work top.i also was sent out a black glass sink with several scratches. I have now involved trading standards.

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Michaelm21's reply to L19Bag's Comment

Written on: 22/05/2019

Hi there, wow you spent even more than me. My kitchen is the smallest in the world I promise you and I've handed them 7,thou, the latest email has stated that they are not responsible for the fitter or his work even though they supplied him.. You have to get a letter from them called A Dead lock letter then the Ombudsman can begin their work.. Today Wren have given me the email address of the British Institute of Kitchen Installers... Can you believe that, what the hell am I supposed to do with that...I'm only hoping that the Ombudsman can help me.. Good luck to you, I'm not on facebook otherwise I would have been sending pictures and comments every day until I die.

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★★★★☆

“good price for a decent product”

Written on: 15/05/2019 by DeborahRowe93 (1 review written)

service given by designer was very lengthy but detailed. I was given a parking ticket for overstaying the free time due to such lengthy meetings but Wren arranged for them to be cancelled. product was delivered on time and mostly in tact. any damaged or missing items was sent out in a timely manner and free of charge. product for the main part looks good and I am happy with it. I have a small issue with a soft closing cupboard which doesnt really close unless pushed but apart from that i am… Read Full Review

Michaelm21's Comment

Written on: 15/05/2019

Is this this a real review?

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★★★★★

“Lovely new kitchen”

Written on: 14/05/2019 by Ephesus123 (1 review written)

Very good experience all round , easier to plan than expected, everything delivered on time, all fitted with no fuss , would recommend to family and friends… Read Full Review

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★☆☆☆☆

“Disjointed and incompetent service”

Written on: 10/05/2019 by Jacque101 (1 review written)

The designer at Wren was the only good thing about this service. He was excellent and really helped to design what we needed with care and patience. After this, everything else went wrong. The delivery was made a day before our fitting was due (with parts missing)and on the day of fitting we were left sitting there with no kitchen fitter attending. Upon contacting the kitchen fitter direct we were told he had been sacked by Wren the day before. Indeed, upon contacting Wren they confirmed… Read Full Review

Michaelm21's Response to Jacque101's Review

Written on: 15/05/2019

My friend it is good to know that i'am not alone.. I wish I had done more research because this has been a nightmare from start to finish. I have gaping holes in my walls behind the cupboards when they didn't fill and now huge drafts coming through, but over 30 issues on top of that and all they want to do is mask over with the same fitter who made all the mistakes...

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★★★★★

“Great kitchen and service provided by Wren Kitchens”

Written on: 09/05/2019

Wren kitchens provided us with a great quality kitchen and helped us from beginning to end in the planning within one hour. They even offer you coffee in their showrooms. Everyone who has seen the kitchen has commented on how nice it is and even stated they are a good kitchen company providing quality products. Even the fitters love fitting them too more than some other companies they have fitted. You get to see your kitchen in 3D too so can see exactly what it will looks like before fitting… Read Full Review

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