Wren Kitchens Reviews

★★★★☆
4.4 / 5
87% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
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Wren Kitchens
Wren Kitchens
Wren Kitchens

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Latest Reviews

★★☆☆☆

“Terrible customer service from wren fitting service ”

Written on: 18/10/2021 by Barrybun (1 review written)

I had no problem in the design of my kitchen it was easy and was well looked after . The trouble came when it came to fit it .Wren had sent the wrong corner unit so this had to be reordered. Had to wait a couple of weeks for the right one to be built and delivered then had to chase wren to get someone to fit it aswell as the outstanding work that was still to be done .We we’re told a fitter would be coming coming in another two weeks and my wife stopped in for two days waiting and know one… Read Full Review

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★☆☆☆☆

“Avoid. Will take money, will make promises, will not...”

Written on: 10/10/2021 by JessSparkes1 (1 review written)

My husband and I have been having numerous issues with our Wren kitchen which we have contacted the customer service team about on repeated occasions. Unfortunately, the issue is still not resolved despite receiving the kitchen on 28.8.21. We have had countless promises and reassurances made yet they have still failed to deliver. This process has not only been extremely time consuming with us both spending hours on the phone, but my husband has had to take days off work the receive various… Read Full Review

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★★★★★

“Excellent products and service”

Written on: 29/09/2021

The whole experience was very good, despite interruptions caused by the pandemic. From designers through to installers and customer service, everyone I had contact with was friendly and professional. The kitchen units appear to be of good quality, well designed and the fit is exceptional. When the installer said they would start on Monday morning, I did not expect the kitchen to be almost finished the same day! Only gas connecting and some details to be dealt with the next day. They weren't… Read Full Review

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★★★★★

“Fantastic service and price”

Written on: 29/09/2021 by MrsC250 (1 review written)

Visited the Gloucester showroom to review the kitchens on offer and have a consultation with the kitchen designer. They listened to everything that we were after and showed us examples to help make our choices before going into the final design stage. The consultant was both knowledgeable and patient to meet all of our needs. Throughout the ordering and delivery stages we were updated by the customer service centre and plans confirmed before the kitchen was finally out into production. Very… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 08/09/2021 by simonglilley (2 reviews written)

Buyers be warned, they give greats service in store, take your money - then your problems start. Local store wash their hands so don't think the lovely planners you spent hours with will help you out, they show their true colours, happy to take commission, then pass you onto head office, Good luck now getting through to anyone that cares, get ready to wait on hold for hours, day after day, don't expect they will call you back like they say they will. All I can say please read these messages… Read Full Review

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Was this review helpful? 9 0
★☆☆☆☆

“Awful disgusting service ”

Written on: 30/08/2021 by Jadynn498 (1 review written)

Where to start with our awful experience with Wren Kitchens. I can only describe it as a living hell. Please do not use Wren Kitchen, unless you would like a low quality kitchen for extortionate prices and incompetence. The service we received has been unimaginable. We purchased our kitchen in store so that we would have someone to communicate too. The company ignored us and panned is off by referring us to the online customer service. Hours and days spent waiting to speak to someone was a… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“YOU BEEN WARNED”

Written on: 29/08/2021 by 54Schroeder (1 review written)

At first Wren did what they said they would do, delivered on time etc, however they sub out the fitting of the worktops and the kitchens to Mr Turpin himself and his mate, the finish of the kitchen was poor at best, then the trouble starts, you ring customer service and wait anywhere up to an hour to speak to someone, they then say they will get someone to call you back from a specialist team who never do, when you do speak to someone they say yes we acknowledge the problem, when it comes to… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Dangerous unsafe then condemned! ”

Written on: 28/08/2021 by Melanienewton (1 review written)

Amazing experience in the show room. Bought my dream kitchen and signed up for their fitter. What I actually received was a nightmare and a potentially dangerous kitchen. Has safe condemned the range cooker as the fitter didn't install it poorly and against manufacturers guidelines. Plugs fitted live neutral reversed.poteinatlly a fire hazard. Leaking sink for 18 months. No cooking for months. After 18 months of pure fighting them...the kitchen was finally removed and refunded. Wren do not care… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 27/08/2021 by hannahpockett (1 review written)

STAY CLEAR OF WRENS. We had our kitchen designed in their Worthing show room and that overall was great. A fitter did our kitchen for us and it looked amazing. We decided to go with their approved builders for the building work required before the installation. The approved builders did not answer calls, did not reply to emails and came and went as pleased. There was no official day to day plan so spent the two weeks home just incase someone arrived. Once kitchen was ‘completed’ we are… Read Full Review

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★☆☆☆☆

“LEFT PLACE FILTHY”

Written on: 26/08/2021 by achab (1 review written)

The kitchen fitter kept telling us how he took a pride in his work. But, tried an extra cost of £180 for " connecting the waste pipe for the sink". To compound matters, the mess he left was an absolute disgrace. Dust and sawdust everywhere - boxes just strewn around, worksurfaces and inside units covered in dust. Shame this post will not allow me to upload photo's. Still, there is other social media which I will post photo's on. Not a single attempt by him of his own accord to leave the place… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid avoid”

Written on: 04/08/2021 by qhLaw415 (1 review written)

Promise everything at point of sale not telling you that plumbing and electrics are additional costs. Don't tell you that it will take 3 weeks to install. Told us it would take 1 week. … Read Full Review

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Was this review helpful? 3 0
★★★★★

“So pleased with kitchen from Wren ”

Written on: 24/07/2021

We are so pleased with our kitchen from Wrens. We purchased it back in March ( from Boardstairs). As it was durning the pandemic we couldn't get to the show room. The team were happy to go back & forth with our requests & update images for us to view. The delivery came with no issues & the fitter commented on the quality of the product. Overall we are very happy & would highly recommend… Read Full Review

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★★★★★

“All done as arranged at the initial consultation”

Written on: 21/07/2021 by RowanHawkins349 (1 review written)

Everything was done on the dates arranged at my initial consultation at Wren in Norwich . My kitchen was delivered , in its entirety on the date arranged by two very helpful workers . The Wren appointed fitter turned up as arranged and did a superb job fitting my kitchen and also doing the extra work I contracted him to do . He was a pleasure to have in my house . It seems bizarre for nowadays but absolutely nothing went wrong… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“SHOCKING SERVICE”

Written on: 08/07/2021 by Rhadoo11 (1 review written)

Very very disappointed I went with wrens kitchens even after being warned not to use them by two other people. I wanted someone to take care of the whole job for me but the fitter left me with a half finished kitchen as he did not have time to complete. Left me with over a weeks work to do myself when it was agreed that wrens complete the job. My sink was scratched , my tap was loose. Fitter just shrugged his shoulders and said call wrens. None of my units were wiped over on completion so… Read Full Review

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★☆☆☆☆

“Truly dreadful ”

Written on: 21/06/2021 by blackcountrydan (1 review written)

I started the process with Wren in March 2021. Confirming a design in April, installation was due on 31st May. It’s now been four weeks and I still am without a kitchen. The Wren fitters are useless and Wren just don’t seem to care. I would advise all to avoid Wren… Read Full Review

Rhadoo11's Response to blackcountrydan's Review

Written on: 08/07/2021

I have had exactly the same experience. I’m totally gutted I used wrens.
Had the worst service ever I can’t even explain.

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Rhadoo11's Response to blackcountrydan's Review

Written on: 08/07/2021

I have had exactly the same experience !
Like identical . So gutted I used wrens.

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★★★★★

“Good customer service throughout”

Written on: 17/05/2021 by bodges (1 review written)

Good customer service throughout the process, from the surveys to design sessions, delivery and post-delivery to sort out replacement parts. Very pleased with the result… Read Full Review

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★★★★★

“New kitchen”

Written on: 16/04/2021 by atkar84 (1 review written)

This was the first time i have used wren, but i would definitely recommend using them. From the start they helped me design my kitchen down to the smallest detail and showed me what it would look like once it was installed. I was really impressed with the VR headset that made you feel like you were actually stood in the kitchen. I am really pleased with the end product and i think its well priced too… Read Full Review

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★★★★★

“5 Star Service”

Written on: 14/04/2021 by jasonladams (1 review written)

Excellent service from start to finish. The online design consultation was great, the designer was really helpful and made some great space saving additions. Delivery was great, everything was was packaged and put where we asked. The quality of the kitchen is fantastic. We are super happy with our new kitchen… Read Full Review

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★★★★★

“Fab kitchen”

Written on: 13/04/2021 by GedPar (1 review written)

From walking into the Warrington branch and meeting our kitchen designer it was a very smooth and at ease experience for us. We came away delighted and excited to see the end product. The whole process From start to finish was excellent. From regular emails and text messages keeping us updated.The delivery guys worked very hard in manually Carrying all our kitchen units into our garage. The one small issue we did have was a broken plinth, but on ringing the customer services who also were very… Read Full Review

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★★★★★

“Excellent kitchen from Wren in Chester”

Written on: 12/04/2021 by Alix14 (1 review written)

We are very pleased with our new kitchen. We had been going to refurbish our old kitchen however the quotes were similar to a new kitchen from Wren in the sale, so we chose this. The fitters were very efficient and we particularly like the self closing cupboards and drawers. The kitchen is much easier to keep clean than our old kitchen and I highly recommend Wren. It took a week to fit the kitchen and I’m glad we don’t have that inconvenience very often, but it was so worth it… Read Full Review

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