Wren Kitchens Reviews

★★★★☆
4.4 / 5
87% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Wren Kitchens & Bedrooms rebranded to Wren Kitchens in May 2016.
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Wren Kitchens
Wren Kitchens
Wren Kitchens

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Latest Reviews

★☆☆☆☆

“I feel very strongly that before going with Wren...”

Written on: 15/09/2020 by SFils (1 review written)

I feel very strongly that before going with Wren people should read the negative reviews. I think they are now too busy for demand and the positive reviews they have must be from before this busy period. Madis at the Croydon branch designed a beautiful kitchen and although expensive in the end we felt it was worth it as Wren had a good name and would take care of everything... or so we thought. Like many though once signing up everything that could go wrong went very wrong. 1. Extremely… Read Full Review

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★☆☆☆☆

“Poor post sales service”

Written on: 08/09/2020 by madhavanmadhusoodhanan (1 review written)

The fitter sent by Wren did a poor job, when concerns were raised another fitter was sent and the kitchen was handed over with delay more than a month. After handover we faced several issues ( Tap malfunction, handle coming off, Extractor vent cover falling off). no proper response and some issues of installation was brushed away as not Wren's responsibility. Will never ever recommend Wren to anyone. The service I got after spending over 15000£ for kitchen was appalling… Read Full Review

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★★★★★

“Great value fopr high quality kitchen”

Written on: 28/08/2020 by RandDP (1 review written)

Ordered the kitchen whilst in "lockdown" thus all correspondence was by phone or internet. Great service even with my own measurements. Delivered on time and although a couple of small items were missing this was rectified very quickly and with no fuss. The kitchen is of high quality but at a very competitive price. Looks great and includes all the fitted appliances… Read Full Review

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★★★★★

“Fantastic service an product”

Written on: 28/08/2020 by Houston488 (1 review written)

Our kitchen was designed done and fitted during lockdown. The service was exemplary and the kitchen is exactly as we wanted. Fantastic service friendly professional staff and overall excellent experience The kitchen is of a very high quality, modern design which works for us as a family. The attention to the destabilise was important to us and wren gave certainly delivered… Read Full Review

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★☆☆☆☆

“Warranty Warning : Worktop Warning”

Written on: 27/08/2020 by CWare (1 review written)

WARNING Wren Kitchen Warranty Not Transferable. I recently bought a house with a newly Wren Installed Wren Kitchen. The Wren laminate worktops have over the last months de-laminated in various places without any cause. I phoned to check on the Warranty position only to discover the Warranty is not Transferable. I have never known even 'Budget' Worktops de-laminate in the way these have. A Warranty that isn't transferable isn't a good one. So dear House and Flat Buyers BEWARE.....Emptor Caveat… Read Full Review

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★★★★★

“Beautiful shaker kitchen ”

Written on: 10/08/2020 by 227Price (1 review written)

Very happy with my kitchen - looks classic and good quality. Very good customer service… Read Full Review

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★☆☆☆☆

“Happiest time of my life ruined by Wren”

Written on: 24/07/2020 by Rowe156 (1 review written)

I'm getting married next week, this is meant to be the happiest time of my life (so they say) however all I can think about is how badly I've been let down by Wren. Having had Wren representatives come and measure up for my kitchen, several basic errors were made in the final kitchen measurement (here's just a couple of examples...they measured from the tiles rather than the actual wall - who does this? Not accounting for the gas and water pipes - how is this even possible when these were… Read Full Review

Bobcat72's Comment

Written on: 11/08/2020

Appalling.... I was going to look at Wren. Will stay clear

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★★★★★

“Great service”

Written on: 01/07/2020 by Jimboslice7 (1 review written)

Fantastic service from start to finish, couldn’t be more helpful in store or over the phone. 5 star… Read Full Review

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★☆☆☆☆

“Terrible service and quality of kitchen”

Written on: 07/06/2020 by Howellitzer (1 review written)

A disaster from start to end, and still not resolved. We had a large infinity plus kitchen installed which is apparently their premium range, however most of the units turned up damaged and had to be reordered, with many of the replacements also being damaged and reordered again (leaving us to store/dispose of these), worktop was delayed by several weeks with us having to chase for updates and when worktop was installed it damaged all of the support units and needed to have a joint redone a… Read Full Review

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★★★★★

“Great kitchen”

Written on: 07/06/2020 by KennedyGordon (1 review written)

So pleased with my Wren kitchen, quality is very good. Staff were very friendly and helpful. No problems with delivery, excellent kitchen fitter, recommended by Wren. I would highly recommend Wren to my family and friends. For their excellent customer service. Wren also have a wide range of products to choose from, and I also liked the way the kitchens are displayed in the showroom. I can honestly say from my personal experience I cannot find any fault in the products the range of choice, or… Read Full Review

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★★★★★

“Absolutely first class workmanship.”

Written on: 05/06/2020 by Georgemichael (1 review written)

Job well done.plenty of extra space, clean and looked good. Would show to all my friends. Al units working well and easy to use. Every day fitters cleared away and left all clean and tidy. Thanks all round. Would recommendWren,s to a all… Read Full Review

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★★★★★

“An excellent experience and superb quality kitchen”

Written on: 03/06/2020 by npullin (1 review written)

We were impressed with the service we received from Wren. The initial design process worked really well and our kitchen designer at the Coventry Store was really patient and helpful. The delivery was on time and there was nothing damaged or missing. We brought pre-assembled units and our fitter said this was easy to install and of a high quality (he even commented that he'd use Wren kitchens again in the future). The team were also really helpful when we wanted to make ammendments and add… Read Full Review

Npullin's Response to npullin's Review

Written on: 03/06/2020

Order number: 32527003

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★★★★★

“Great experience ”

Written on: 13/04/2020

Really positive experience. Our designer worked hard with us to design our long awaited kitchen, nothing was too much trouble, even when our plans changed. Delivery was prompt, on the date it was meant to arrive and the plans were easy for our fitter to follow. Good communication and clear pricing/costings during the design process. When one the doors arrived with some damage, it was quickly replaced with no issue. Good quality products and our appliances were price matched with other big… Read Full Review

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★☆☆☆☆

“Incorrect item received & Wren refused to fix”

Written on: 26/03/2020 by IsaacSKA (1 review written)

Wren delivered an incorrect TekWall / Splashback - it was supposed to be the same as the worktop but provided a completely different item that didn't match! It turns out that the designer had selected the wrong TekWall / Splashback when finalising my order. My kitchen fitters installed the TekWall / Splashback, assuming I had chosen different styled items on purpose. When I realised, I phoned Wren, who offered to send out the correct item but are refusing to assist with or help cover the cost… Read Full Review

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★☆☆☆☆

“Absolutely shocking!”

Written on: 23/03/2020 by joannemarshall (1 review written)

I don’t even know where to start I am so angry. They haven’t delivered when they said they were going to, we’re still without a worktop and I’ve just received an email saying that it’s going to be over 2 weeks longer than they agreed to begin with (which was longer than they promised in the showroom). Just don’t touch them with a barge pole it’s not worth the stress. I’ve got two young children and no kitchen and they don’t even reply to our emails. Absolutely shocking… Read Full Review

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★★★★★

“amazing kitchen experience”

Written on: 17/03/2020 by LoisP (1 review written)

Absolutely delighted with my Milano Kitchen by Wren, my designer in Hull was fantastic and the delivery drivers were courteous, the whole process was slick with no issues and i was kept up to date every step. The product is amazing quality and the final product is stunning… Read Full Review

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★☆☆☆☆

“STAY AWAY!!! ”

Written on: 01/03/2020 by odand852 (1 review written)

Please watch our video review on youtube called "An honest Wren Kitchens review" This is what you get with Wren Kitchens after paying them almost £7000 for this. Their customer service is appalling and you are basically left on your own to sort out their mess! Please don’t buy from them! … Read Full Review

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★★★★★

“Love our new kitchen..”

Written on: 27/02/2020 by Hondacb250 (1 review written)

Love our new kitchen from Wren, great build quality, looks fantastic. The person I dealt with from the Chester branch was so helpful with everything. No problems with delivery, no missing parts or damage. Cannot speak for the installation, as we had our own local fitter install it. Overall a very happy customer indeed… Read Full Review

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★★★★★

“Great experience from start to finish”

Written on: 19/02/2020 by GretchenDobson (1 review written)

Great experience from start to finish. Kamila in store helped us create our dream kitchen. The VR was amazing! It really helped bring the kitchen to life and allowed us get a true reflection of space!… Read Full Review

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★★★★★

“Great service start to finish”

Written on: 04/02/2020 by pbHagan100 (1 review written)

Brilliant service by wren kitchens Preston, what a lovely team that gave me lots of time and energy to pick the best kitchen that fitted my price range. The kitchen is 5 star quality and delivered on time as expected. I couldn't fault anything from wren they beat every price I had quoted from competitors bring company… Read Full Review

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