Terrible service & quality of kitchen

4.4 / 5
87% of users recommend this
  • Value For Money

Howellitzer's review of Wren Kitchens


“Terrible service and quality of kitchen”

Written on: 07/06/2020 by Howellitzer (1 review written)

A disaster from start to end, and still not resolved.

We had a large infinity plus kitchen installed which is apparently their premium range, however most of the units turned up damaged and had to be reordered, with many of the replacements also being damaged and reordered again (leaving us to store/dispose of these), worktop was delayed by several weeks with us having to chase for updates and when worktop was installed it damaged all of the support units and needed to have a joint redone a week later. In addition to this we had a broken fridge that Wren accidentally replaced with a Freezer that we then had to store until the new Fridge turned up, the worktop fitter changed the design of the worktop as he said the designer had designed it incorrectly, and also Wren had somehow had one of our upstands recorded as being a different worktop material which we had to correct on numerous occasions.

The whole thing was a disaster and we were without a working kitchen for c.5 weeks, and their only response is that you can fill in a claim form once the kitchen is finished. We have now filled in this claim form but it has been over 3 months with no response, whilst in addition to the stress caused we still have numerous damages that we have not been compensated for in anyway.

I fear this kitchen will not last more than 12months before looking tatty due to the poor quality, which given the amount of money spent is unacceptable. Going with Wren was a huge mistake and has ruined any enjoyment we would have had from a new kitchen.

The only good point was the fitters themselves that Wren subcontracted to were brilliant, the issues were all on Wrens side.

Some of our family and friends were also looking to get new kitchens also and have avoided Wren based on our experience and the poor quality of the units fitted.

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