Appalling kitchen fitters + customer services - AVOID!!

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72Harrison's review of Wickes Kitchens

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“Appalling kitchen fitters + customer services - AVOID!!”

Written on: 14/10/2021 by 72Harrison (1 review written)

Appalling, unprofessional service from kitchen fitters. Ran over by 6 weeks (leaving us unable to cook/wash dishes/do laundry) on a job they said would take just 5 days. Repeatedly left site with very little progress then wouldn't come back for days at a time. Very poor quality of what work they did actually complete, numerous mistakes and substandard finish.
Finally left with multiple tasks still outstanding, did not answer calls or messages for over 2 weeks, then store manager said fitter would come back to rectify, then they said he was not available to return for the foreseeable future and they were unable to provide anyone else to complete the service either so we had to get someone else in. Store kitchen designer came to inspect and fully agreed it was substandard and unfinished.
Customer Services a masterclass in gaslighting. Would make promises over the phone, then totally contradict them by email. Told the same rep multiple times what had happened, sent evidence, photos, written statements, etc - then he would claim he had no idea about any of it and deny having ever said things he'd promised last time. I twice sent copies of invoices showing over £2,000 of completion and remedial works required. They repeatedly agreed by phone to cover it. Then offered £350. Then offered £850 (in writing). Then dropped it to £500. Then rescinded the offer altogether.
AVOID AT ALL COSTS if you want your kitchen to actually be fitted, and if you value your mental health.

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