Appalling Customer Service

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Mpoxon's review of Wickes Kitchens

★☆☆☆☆

“Appalling Customer Service”

Written on: 09/05/2021 by Mpoxon (1 review written)

My experience with Wickes has been absolutely appalling. Items arrived 2 weeks late despite chasing on a daily basis. Refund still not received 5 months later.

Order for a shower tray and fitting kit placed on 6th January. The order was booked via the Wickes website for delivery on the 8th January. The shower tray arrived 5 days late on the 13th January. The drain covers did not arrive until 18th January, and I received two chrome covers instead of the black cover and tillable cover. The fitting kit did not arrive until 21st January, by this time the tray the builder had no choice but to fit the tray without the drain and was required to cut the ceiling out in the kitchen below to fit the drain kit which we sourced locally.

Late and incorrect items returned to Wickes. Email received from Wickes confirming a refund amount. 5 months later refund amount still not received despite chasing on weekly basis.

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