What an awful experience.

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simonbishop4's review of Wickes Kitchens

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“What an awful experience. ”

Written on: 26/03/2020 by simonbishop4 (1 review written)

What an awful experience. I spent £25K on this kitchen installation, £15k was from Wickes for their Intelliga Esker Ice and appliances fully installed by their contracted kitchen fitter.

In summary:

- The kitchen delivery had two guys whose personal hygiene was awful. Marked my walls and kept banging items off of my ceiling lights, even when asked not to. The items were so roughly treated that lead to multiple damages.

- The kitchen fitter used an unqualified electrician to sign off my kitchen's electrics. - Neff Induction hob had a 6 inch deep scratch
- Neff oven had external scratches to the visible surround
- Neff glass hood was cracked
- 3 draws were broken by the finish of the installation
- 3 doors had damage and/or scratches

The kitchen installation manager called me once he realised I was getting very irate, I attempted to engage on 3 other occasions but was ignored. I then escalated and spoke to Wickes complaints who appeared to be taking it seriously. But then wrong items were sent and excuses issued blaming anyone but themselves.

I am on the 12th week of installation and have just had the replacement items delivered soon to be installed but unfortunately COVID-19 has put a stop to the reinstallation of broken/damaged items. Overall an awful experience and I would not recommend them for installing your kitchen. They have multiple departments which pass the buck to each other and or don't talk to point of resolving issues for the customer.

Mr Bishop Salisbury

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