Taps Empire Reviews - www.tapsempire.co.uk

★★★★☆
4.0 / 5
76% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Taps Empire - www.tapsempire.co.uk - Ask a question now

Media Gallery for Taps Empire - www.tapsempire.co.uk

Taps Empire - www.tapsempire.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Efficient Service”

Written on: 27/09/2018 by 72Weber (1 review written)

Placed my order on Wednesday after checking stock by calling them. I was promised delivery by Monday, but they said they would try to expedite the despatch. Very impressed to receive the delivery by UPS Friday morning, so my plumber completed the job over the weekend. Well Done Taps Empire!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good Online Company”

Written on: 08/08/2018 by Lamarh1980 (1 review written)

I ordered my bathroom accessories from Taps Empire. Their prices were reasonable and the delivery was quick. When I called them to confirm the delivery date, they immediately resent the courier tracking number email, as the original email was in my Gmail Spam folder for some reason. Very happy with their service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good service”

Written on: 05/06/2018 by MikaylaWentworth203 (1 review written)

Happy with service, nice kitchen tap delivered quick by courier. Will consider using again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Helpful Staff & Fast Delivery”

Written on: 28/05/2018 by Ceciliaq269 (1 review written)

Called Taps Empire to confirm availability of a tap, and the staff member confirmed that they had two in stock. Placed the order online, and received the delivery by Parcelforce in a couple of days. Smooth and hassle-free… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Wrong Taps Sent, still waiting for the refund”

Written on: 25/07/2017

We received the order super fast however, it wasn't the taps we have ordered! Apparently they have never had the design they advertise on their website in stock and when we asked for a discount they offered to credit me £20 which is just a joke giving we were willing to keep the taps we didn't even want to save everyone the hassle, and the ones we paid for were £297.60. The taps were collected a day later than promised and the refund has not been processed straight away. I am still waiting… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Caveat Emptor (Buyer Beware)”

Written on: 27/12/2016

Bought a Grohe tap which had a European flexi-pipe that was also too long. When my plumber cam to fit it however, he was found that the supplied flexible pipes that are used to connect the tap to a domestic supply were unsuitable for two reasons: 1. They were designed to fit a European water system, which is a different gauge to that used in the UK 2. The pipes were too long This is not unusual; however, what happened was completely unexpected. It is common practice that the flexible pipes… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Super fast service ”

Written on: 23/12/2016 by Kearneysh225 (1 review written)

Ordered a toilet seat for a job and it arrived within 24 hours! Super fast delivery service!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service”

Written on: 25/11/2016

Excellent service from ordering, communication, value for money and next day delivery would definitely recommend even when item was damaged easy return and replacement sent next day delivery once damaged item was returned 1st clas company… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service”

Written on: 23/11/2016

Excellent service from ordering, communication, value for money and next day delivery would definitely recommend even when item was damaged easy return and replacement sent next day delivery once damaged item was returned 1st clas company… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Quick service on taps”

Written on: 29/07/2016

Ordered a set of Ideal Standard Basin, Bath and Bidet taps and arrived by courier less than 36 hours later. Even advised of precise time of delivery by text-message 20mins before it happened. Have already e-mailed the fitter about the service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Customer Service”

Written on: 10/03/2016 by Kizzy2511 (1 review written)

Bought excellent shower (based on advice from plumber) which needs a pump. Then learned a pump couldn't be used after all so asked Taps Empire to exchange. Goods still in unopened box but as received 20 days before and not 14 they won't even exchange it. Beware dealing with them unless you are certain about your order. They ignore phone calls, they do not return calls and they are unhelpful… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Competitive pricing with excellent customer support ”

Written on: 24/12/2015 by peterxlw195 (1 review written)

New Company for me selected based on total price comparisons with three other suppliers. Fast delivery on all items with one exception a Plinth due to Ideal Standard having Zero stock, a common problem all other suppliers. Taps Empire updated me ongoing and delivered immediately Ideal Standard had replenished their warehouse. So far very satisfied and will use again. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great personal service and very respondent ”

Written on: 24/10/2015 by richardamos (1 review written)

I am so happy with the service from these guys. We ordered a shower tray online - it came the day after first thing with an excellent courier who made a big effort to ensure we had somewhere to put the thing, and had no problem parking nearer the house. One of the parts was missing from the tray but the guys picked up the phone that morning, and dealt with the issue within a few hours - next day we had the missing part on our doorstep as promised, along with an email to let us know that it… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“More than a website!”

Written on: 09/01/2015

I placed an order for online for a shower and a couple of taps for my new bathroom at tapsempire. Minutes later, I received a voicemail on my mobile and an email from them, explaining that the bits I had ordered were essentially incomplete, with details of the additional parts required to complete the job. Spoke to them on the phone, placed another order for the other parts and received everything within a couple of days. Very impressed with the professionalism and product knowledge. Thanks to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very poor client service -uncontactible”

Written on: 17/11/2014 by Muirij156 (1 review written)

I ordered a shower waste. The product arrived as described. However our builder had issues with the shower and could not use it. I tried to contact Tapsempire to return the items. They do not pick up the phone, they do not return voice messages, they do not respond to contact via their web site. When after persisting I had an email response they said the seven day return period had passed. That was very convenient for them wasn't it, of course it had passed. Not for want of me trying. I'm left… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellence at its best”

Written on: 15/09/2014 by andmoresome (1 review written)

Taps Empire provided excellent service in the supply of the Bathroom products I purchased. They were delivered quickly and in perfect condition.You even dealt with a minor hiccup when I had purchased the wrong basin tap quickly and efficiently. The items have now been fitted and they look great.My plumber was amazed at the great range and prices you offered.My friends are now aware of your existence and no doubt will be using your web site soon. Overall a great experience shopping with this… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Stylish soap holder”

Written on: 15/08/2014 by LaurieGibbs (1 review written)

Bought a very good looking soap dish from Pom d'Or, which unfortunately arrived broken. Taps Empire sent me a courier to pick up the item and a few days later the new one arrived in one piece… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Had to cancel”

Written on: 01/08/2014 by aclark9201 (2 reviews written)

Really poor service! Waited a week after placing order. Apart from an immediate automated reply, nothing further. Tried contacting by phone - could only leave a message. Emailed - got a quick rely cancelling order (probably automated again as i'd requested a 'fill or kill'). A week wasted, no reasons for not supplying, and won't deal with them again. Now lets see how long to get refund!… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“could have been a good service”

Written on: 06/02/2014 by pennreviewer (1 review written)

we placed a large order with Taps Empire for a new bathroom and the majority of the items arrived on time and were as described. unfortunately one item was incorrect and we were sent a replacement that was also incorrect. We sourced the item form another supplier and started to wait for Taps Empire to collect the incorrect item. We are still waiting over two week later. I have made calls to Taps Empire and to their supplier and have had numerous promises that the item will be collected but no… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Won't be beaten on price”

Written on: 24/12/2013

Found a price cheaper than their price for a Sagittarius shower valve and they didn't want to know said it was a mistake I rang the firm concerned (tapshop321) and they confirmed it was correct… Read Full Review

Report this review
Was this review helpful? 0 0
overview