Richfields Interiors - www.richfieldsinteriors.com

Richfields Interiors - www.richfieldsinteriors.com
★★★★★
4.7
89.0% of users recommend this
  • Value For Money

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Latest Reviews

“Bedroom transformed”

★★★★★

written by Staffordha295 on 27/10/2023

A great team of professionals who transformed my junk room into a modern bedroom with office space. I would definitely recommend.

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“Very professional ”

★★★★★

written by 30Dowling on 26/09/2023

The work that Richfield’s Interiors did for me transformed the living room and gave it a complete facelift so the whole room looks bigger. It hadn’t been decorated for twenty years as it’s a big room but it looks even bigger now. 5/5

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“Beautiful kitchen and bedroom.”

★★★★★

written by qqWest448 on 22/09/2023

Beautiful Kitchen and master bedroom. Great service from start to finish. Very happy! Great quality, fitters did a wonderful job. Can't believe the difference it has made!

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“Fitted Wardrobes to bedroom”

★★★★★

written by on 12/09/2023

From start to finish the service provided by the team at Richfields Interiors was excellent. They worked with us to design new fitted wardrobes for our master bedroom, the design went through several drafts before we settled on a final design. The fitters came on the agreed date, they fitted the wardrobes and cleared up after themselves both inside and outside the house. Would certainly recommend and use again.

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“Very happy”

★★★★★

written by David-John on 11/09/2023

Richfield’s Interiors had a great team who made sure I was happy with the end result after the job had been completed

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“Professional service and team”

★★★★★

written by Susan54322023 on 14/08/2023

From design to completion Richfield interiors were punctual, helpful and returned any calls I made with queries. My living room was completed swiftly and with an excellent standard of workmanship. I would not hesitate to recommend to friends and family.

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“Shocking customer care ”

★★☆☆☆

written by on 06/08/2023

Do not use richfields if you expect any communication about problems or after care. They expect payment in full BEFORE they start work (invoice received the day before they were due to start after already paying 30% deposit). Ordered months in advance as we were on a strict timeline as a new build. No communication whatsoever until the installers finished at 4pm day one and just as they are leaving tell us the doors are ‘missing’ no idea when they will be back !! Couldn’t get hold spot anyone, and when I did they couldn’t really care less and just felt if they turned up in two days we would be happy! Still no doors three days later and I had to ask them to call the manufacturers or nothing would have got done. We now have doors, but zero call or visit from them to ask how we found the quality of product, if any after care is needed or even the common decency to follow up to apologise for the issues. Do not use them ever

Richfieldsinteriorslimited's Comment

Written on: 09/08/2023

RESPONSE FROM OWNER

Hi, sorry to hear that you were disappointed with our service, however this does seem a very unfair and untruthful review!
Our terms are 30% deposit with the remaining 70% due 1 week before start of installation. This has been our standard terms and conditions for many years and we do not offer a payment on completion terms (This was discussed in person - I gave you the advice to always put deposits on Credit Card as it means you are fully insured for the job - you thanked me for the advice at the time). This enables us to make high quality furniture at very affordable prices ('70% BALANCE Due 1 week before Fitting date shown' is clearly written in big letters next to the price where you have signed on the order form. (Both Sharps Bedrooms, Hammonds and many other bedroom companies have the same terms of payment).
You ordered some special made doors to your own specification and unfortunately they did not turn up on the correct delivery date from the supplier. We were only informed at the last possible moment that there was a delay from the supplier. I rang you personally on your mobile and apologised and did my very best to chase the doors for you but unfortunately they are not made in house so it was out of our control. I kept in contact on your phone with you and the 8 doors were fitted 7 days later to complete your bedroom.
I have kept in constant touch on the phone - I don't think anyone could do more, returned all your calls and certainly kept in touch with yourselves and the manufacturer of the special glass doors.
I have rang you and left a voicemail to check everything was OK but have had no response? - Any problems or if you still wish me to visit (would be happy to hear from you), please contact me on my mobile or office number and I will be happy to help. We are a very caring family business that has been trading for over 40 years with normally very positive reviews!

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Smithy1999's Comment

Written on: 09/08/2023

Noithing I have said is untrue, so you should amend your own commens above. You never called me pro-actively, only when I contacted you asking you to chase, so to say 'constantly' in contact is a lie.
I have emailed you three times with zero response to highlight the issues. The only time you pro-actively called me was the day the review went live - co-incidence? I think not.
If you want to come and see the doors (that I dont believe are glass as we asked for but a perspex) then please email me to arrange a time. I am back to work and my hours when I am free dont match yours.

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“Quality Design Service ”

★★★★★

written by KathrynAndrew on 22/08/2022

Being new to East Midlands's was not easy when selecting a new Kitchen design, coupled with having building work running alongside. I had a quote form a well known brand who advertise massive % savings throughout the year, I guess to hook you in.The designs were fine however pressure to order that day as the seal was to be finished... and the fact they couldn't fit the kitchen, so for us no ownership of such a large purchase.. I then decided to look for an independent, I googled Richfields Interiors and asked for a consultation. I found the first meeting was sincere and I felt very honest to what I wanted to achieve, I new I could engage without pressure. We spent time looking at what I wanted to the overall look to be in the open plan space we were creating and how best the building work would support an open plan kitchen living. I feel ideas and samples were very fitting to what we wanted, from quality,within budget which was certainly achieved. At no point did I feel pressured to order the new kitchen. However what I would say was all deadlines were achieved, managing customers budget and expectations are key. I was also happy that all stages from design, selecting appliances and kitchen style to fitting and finish ran very smoothly too and to dates allocated. Richfields Interiors didn't hook us with % discounts they don't need to because they work out as competitive as ones that do! For my partner and I its about attention to detail advice quality and no pressure! Would I recommend yes I would. Many thanks for our gorgeous kitchen we love it!

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“Excellent after sales support”

★★★★★

written by Cancell on 15/02/2018

In 2009 had kitchen Designed Supplied and Installed by Richfield Interiors The work was carried out by a competent and friendly team resulting in a super kitchen. Recently had a problem with one of the drawers not closing properly, contacted Richfield and within a few days problem solved, when two members of the original team arrived and fitted a new drawer mechanism FREE of charge. Have recommended Richfield to friends in the past who have been delighted with their kitchens

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“Very satisfied.”

★★★★★

written by SteveAshmore on 11/05/2016

We recently had a new kitchen designed and fitted by Richfields, from first contact to finished kitchen we have been very satisfied, we wanted to give our kitchen diner the wow factor and it certainly has that but it is also very functional, it wasn't cheap but bespoke items rarely are. Having recently had a very bad experience with a new bathroom we were apprehensive about having tradesmen in the house again but all were first class tradesmen, we would and have recommended them to friends.

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“( Top job - Richfields Interiors)”

★★★★★

written by matwigg on 24/05/2014

Just wanted to do this review to say thanks for the lovely kitchen which Richfields Interiors did for us.The Quality, Design and the fitting was first class (5 Star). Would strongly recommend them to anyone who wanted a first class kitchen ,you have people here who you can trust.

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“Helpful thoughout”

★★★★★

written by SoniaSellers on 19/05/2014

I have just had my new kitchen fitted and it looks amazing. They were helpful from start to finish. After a previous bad experience with a sales person, Richfield Interiors were totally honest and refreshing.

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“Top Quality Kitchen - Richfields Interiors”

★★★★★

written by cstretton on 18/11/2013

Having spent some time investigating and visiting many Kitchen Companies in Sutton Coldfield, Solihull and South East Birmingham, we found Richfields was the only company who could offer exactly what we wanted. Having saved for some time, we felt it was important that we made the correct decision and as the kitchen has now become the focal point of most houses, we didn’t want to settle for second best and then have to live with the regrets. The design was excellent and with Richfields expertise, they were able to offer ideas that we had not considered. The team that carried out the work were brilliant, each extremely competent in their particular trade. Furthermore, they were polite, pleasant and considerate keeping us informed about the work they were about to carry out. Nothing was too much trouble as they were prepared to go the “extra mile”. A great credit to British workmanship! I would sum up by saying, if you want “cheap and cheerful”, then Richfields may not be for you, but if you want your friends and neighbours to go “wow” when they see your new kitchen then I would recommend you visit Richfields.

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“Satisfied Customer”

★★★★★

written by Jennytmoira on 13/07/2013

I shopped around and was pleased with the quote from Richfields at their Church Gresley Showroom. I am very indecisive when choosing things and appreciated the help given when planning my kitchen.The quality of everything and service given is excellent. All the workmen were great and the kitchen was fitted in less than a week even though I changed my mind on a few things on the way !! I am delighted with my new kitchen

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“High quality kitchen from Richfields Interiors.”

★★★★★

written by KGREY on 21/04/2012

Had been searching for a new kitchen for over a year (driving my husband round the bend), happened across Richfield Interiors showroom in Sutton town centre purely by accident and fell in love with a painted kitchen on display there. After a couple of revisits my husband and I placed an order and we have been positively delighted with the finished results. All workmen were a joy to have in the house. My kitchen has been transformed from the mess it once was to a beautiful high quality kitchen.

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“Richfields Interiors ”

★★★★★

written by mrssperry on 15/02/2012

Just had my beautiful new kitchen installed by Richfields Interiors. Very pleased with both the quality and the fitting service, any minor niggles were promptly sorted. Very good experience!

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“Review on Richfields Interiors Kitchen Fittings”

★★★★★

written by MickJB on 16/10/2011

Having purchased a kitchen from Richfields Interiors, which is now approximately two years old, I thought it may be useful to comment on the experience to date. The company provided a prompt and efficient service from design through to delivery. Bespoke units from their on-site factory are robust and expertly assembled; they still look as good as new. Any minor problems were attended to quickly by skilful and friendly staff. This is to be expected from a well run family business with a longstanding reputation to preserve. We would use them again and recommend to friends.

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“Richfields Interiors”

★★★★★

written by mrjones on 04/10/2011

My third kitchen from Richfields Interiors, just wanted to say how pleased we were with both the quality of the kitchen and the caring attitude of the fitters - nothing was too much trouble! Would definately recommend!

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“Fitted Kitchen ”

★★☆☆☆

written by jade118 on 01/09/2011

I wanted to write this review in order to make people aware of the standard of products and services they are likely to receive from Richfields Interiors. We chose this company because they have a show room local to us and, I have to say, we were pulled in with the spiel. They came up with a design that looked great, which I guess is ultimately the reason we chose them. The kitchen was by no means cheap (~£17k) and we gutted the existing kitchen and prepared the walls before they came. We signed a contract and they requested all but £1,700.00 up front (which should have raised the alarm bells) and then they set to work. The units came and looked very low grade material (just as bad as the ones we took out). The fitting was supposed to take a month but it ended up taking 3 with a lot of pushing from ourselves. They tried to get away with fitting poor quality side panels but eventually gave us what we believed we'd paid for originally. The units were very poorly fit (gaps between the rear and sides where they join). They had to put refit some of the units because of bad workmanship. The dishwasher was not fitted correctly which resulted in the Granite cracking twice (although this was replaced without too much trouble). We expected coving and pelmets to be fitted as per the brochure but they wanted more money for this so we declined. All in all it was a very slow and stressful process. We have a lovely looking kitchen now but we don't encourage anyone to open the cupboard doors and see the imperfections.

Annette15's Response to jade118's Review

Written on: 14/11/2012

We know exactly what yu mean. We also were taken in wi the spiel and out kitchen cost in excess of £23,000.00. A kitchen of ths cost would be expected to last for at leat 10 years. Due to poor installation this was nt the case and Richfields did not want to know. Richfields also tried to make us feel that we were in the wrong. We were very pleased with the Kitchen in the beginning but due to the bad treatment we experienced would never use Richfieds again or recommend them to anyone else. Be aware of Richfiields!!!!!

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