Richfields Interiors - www.richfieldsinteriors.com
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Richfields Interiors - www.richfieldsinteriors.com
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User Reviews
Value For Money
Sound Quality
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Customer Service
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Durability
Style
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Quality of service
Kitchen refresh
Value For Money
Bedroom Transformed
A great team of professionals who transformed my junk room into a modern bedroom with office space. I would definitely recommend.
Value For Money
Very Professional
The work that Richfield’s Interiors did for me transformed the living room and gave it a complete facelift so the whole room looks bigger. It hadn’t been decorated for twenty years as it’s a big room but it looks even bigger now.
5/5
Value For Money
Beautiful Kitchen And Bedroom.
Beautiful Kitchen and master bedroom. Great service from start to finish. Very happy! Great quality, fitters did a wonderful job. Can't believe the difference it has made!
Value For Money
Fitted Wardrobes To Bedroom
From start to finish the service provided by the team at Richfields Interiors was excellent.
They worked with us to design new fitted wardrobes for our master bedroom, the design went through several drafts before we settled on a final design.
The fitters came on the agreed date, they fitted the wardrobes and cleared up after themselves both inside and outside the house.
Would certainly recommend and use again.
Value For Money
Very Happy
Richfield’s Interiors had a great team who made sure I was happy with the end result after the job had been completed
Value For Money
Professional Service And Team
From design to completion Richfield interiors were punctual, helpful and returned any calls I made with queries.
My living room was completed swiftly and with an excellent standard of workmanship. I would not hesitate to recommend to friends and family.
Value For Money
Shocking Customer Care
Do not use richfields if you expect any communication about problems or after care. They expect payment in full BEFORE they start work (invoice received the day before they were due to start after already paying 30% deposit).
Ordered months in advance as we were on a strict timeline as a new build. No communication whatsoever until the installers finished at 4pm day one and just as they are leaving tell us the doors are ‘missing’ no idea when they will be back !!
Couldn’t get hold spot anyone, and when I did they couldn’t really care less and just felt if they turned up in two days we would be happy!
Still no doors three days later and I had to ask them to call the manufacturers or nothing would have got done.
We now have doors, but zero call or visit from them to ask how we found the quality of product, if any after care is needed or even the common decency to follow up to apologise for the issues.
Do not use them ever
Noithing I have said is untrue, so you should amend your own commens above. You never called me pro-actively, only when I contacted you asking you to chase, so to say 'constantly' in contact is a lie.
I have emailed you three times with zero response to highlight the issues. The only time you pro-actively called me was the day the review went live - co-incidence? I think not.
If you want to come and see the doors (that I dont believe are glass as we asked for but a perspex) then please email me to arrange a time. I am back to work and my hours when I am free dont match yours.
RESPONSE FROM OWNER
Hi, sorry to hear that you were disappointed with our service, however this does seem a very unfair and untruthful review!
Our terms are 30% deposit with the remaining 70% due 1 week before start of installation. This has been our standard terms and conditions for many years and we do not offer a payment on completion terms (This was discussed in person - I gave you the advice to always put deposits on Credit Card as it means you are fully insured for the job - you thanked me for the advice at the time). This enables us to make high quality furniture at very affordable prices ('70% BALANCE Due 1 week before Fitting date shown' is clearly written in big letters next to the price where you have signed on the order form. (Both Sharps Bedrooms, Hammonds and many other bedroom companies have the same terms of payment).
You ordered some special made doors to your own specification and unfortunately they did not turn up on the correct delivery date from the supplier. We were only informed at the last possible moment that there was a delay from the supplier. I rang you personally on your mobile and apologised and did my very best to chase the doors for you but unfortunately they are not made in house so it was out of our control. I kept in contact on your phone with you and the 8 doors were fitted 7 days later to complete your bedroom.
I have kept in constant touch on the phone - I don't think anyone could do more, returned all your calls and certainly kept in touch with yourselves and the manufacturer of the special glass doors.
I have rang you and left a voicemail to check everything was OK but have had no response? - Any problems or if you still wish me to visit (would be happy to hear from you), please contact me on my mobile or office number and I will be happy to help. We are a very caring family business that has been trading for over 40 years with normally very positive reviews!
Value For Money
Quality Design Service
Being new to East Midlands's was not easy when selecting a new Kitchen design, coupled with having building work running alongside.
I had a quote form a well known brand who advertise massive % savings throughout the year, I guess to hook you in.The designs were fine however pressure to order that day as the seal was to be finished... and the fact they couldn't fit the kitchen, so for us no ownership of such a large purchase.. I then decided to look for an independent, I googled Richfields Interiors and asked for a consultation. I found the first meeting was sincere and I felt very honest to what I wanted to achieve, I new I could engage without pressure. We spent time looking at what I wanted to the overall look to be in the open plan space we were creating and how best the building work would support an open plan kitchen living.
I feel ideas and samples were very fitting to what we wanted, from quality,within budget which was certainly achieved. At no point did I feel pressured to order the new kitchen. However what I would say was all deadlines were achieved, managing customers budget and expectations are key. I was also happy that all stages from design, selecting appliances and kitchen style to fitting and finish ran very smoothly too and to dates allocated. Richfields Interiors didn't hook us with % discounts they don't need to because they work out as competitive as ones that do! For my partner and I its about attention to detail advice quality and no pressure! Would I recommend yes I would.
Many thanks for our gorgeous kitchen we love it!
Value For Money
Excellent After Sales Support
In 2009 had kitchen Designed Supplied and Installed by Richfield Interiors The work was carried out by a competent and friendly team resulting in a super kitchen. Recently had a problem with one of the drawers not closing properly, contacted Richfield and within a few days problem solved, when two members of the original team arrived and fitted a new drawer mechanism FREE of charge. Have recommended Richfield to friends in the past who have been delighted with their kitchens
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