DO NOT BUY FROM THIS COMPANY

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tcchristie1's review of Porcelanosa - www.porcelanosa.com

★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY”

Written on: 20/01/2022 by tcchristie1 (1 review written)


DO NOT BUY FROM THIS COMPANY. So many issues with my purchase of a bathroom. I will break them down here:
1. Bath delivered with no legs - installation delayed by almost a week.
2. Incorrect sink delivered - I had to buy another one and then subsequently get a refund (took one month)
3. Terrible customer service in store - trade counter employee was, in particular, extremely rude and refused to give me his name so I could not complain about him to the manager.
4. CUSTOMER SERVICES ARE AWFUL - rarely answer the phone; insist you email them instead with your query/complaint instead of dealing with your problem on the phone; promise to ring you back but never do; different staff answer the the same phone and there is no central 'issue database' so they aren't tracking the current situation or what you spoke to the last person about.
PORCELANOSA: do not ask me to send you feedback on your email as you clearly don't care. You have made so many people extremely unhappy and stressed!

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