Poor...avoid if you want good customer service

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Guest's review of Magnet - www.magnet.co.uk

★☆☆☆☆

“Poor...avoid if you want good customer service”

Written on: 27/04/2020

Coventry Magnet...as a returning customer I'm really disappointed by the service offered. All appeared good at the point of design (apart from the prices of electrical items constantly changing)...chose my own fitters to complete the install.
Became apparent the measurements were wrong for both the utility and kitchen. Cupboards had to be cut smaller meaning less storage space, measurements for the sink were incorrect - eventually found one that would fit (tried 3!) missing panels...delivered the next day but in white...my kitchen is grey! Joins in worktop that I wasnt expecting, cutlery drawer inserts missing, and ended up buying two cooker panel inserts from Howdens as Magnet only do one size..which when cut to size dont match the design of the other cupboard fronts. Manager really unhelpful and dismissive, apparently not Magnets fault as my fitters should of done a pre install measure/check (basic measurements-surely part of the design service..they did visit twice!)...happy to take your money and then cast you aside. Install cost me more due to the extra work and time taken...of course Magnet dont want to reimburse me for this...really poor customer service.

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