Rude & uncaring

3.3 / 5
57% of users recommend this
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JSmithAAB's review of Magnet -


“Rude and uncaring”

Written on: 02/04/2019 by JSmithAAB (1 review written)

Magnet value their rude staff over customers.
We went to magnet to think about getting a kitchen, initially they were great, positive and had a ‘can do’ attitude. They spent time with us at the initial meeting and went through everything.
Time came to measure up by the fitter and communication was really poor. When the fitter came they were extremely negative about what we were having done and left us feeling we had paid for a kitchen which wouldn’t work and couldn’t be fitted.
It was due to be fitted one month later and the fitter said he would talk to an electrician and plumber. Our advice would be not to use their recommended tradesmen as communication was again really poor, we had to chase quotes weekly as late as two days before the fit (leaving it too late to get anyone we may find). Their tradesmen refused to give a breakdown, drilled through a water pipe twice and the fitter continued with his negative attitude all the way through the fit.
On advising magnet about this, the head office wasn’t bothered and the local office - N in Truro said he would call to talk about it and never did, saying he wouldn’t look into it further as it came down to the stress it had caused me and my family....which they were not bothered about evidently! We wouldn’t recommend them because the whole process was stressful, time consuming and very negative from everyone we met.

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