Nearly a year to complete!!!

4.1 / 5
82% of users recommend this
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Guest's review of Kutchenhaus


“Nearly a year to complete!!!”

Written on: 01/04/2019

Booked in with a kitchen planner, she was brilliant whilst I was spending my money, we designed the kitchen together and I told her what I wanted, she sent me photos to sign off but they were different from what I ordered so I just thought it was some random kitchen she was showing photos of but foolishly I signed it. When the kitchen arrived and the fitters fitted it, it was different from what I had ordered, it was a foot shorter, different drawers, chips in the cupboards, wrong size cupboard, wrong size worktops and wrong size doors, I was told I had to wait up to 6 weeks, 6 weeks later doors came but wrong size, the fitter had to replace my work surface but chipped the induction hob, so they had to replace it, 6 weeks later the fitter came back to replace the cupboard on the wall, he ripped off all the plaster from the wall and broke the cupboard?? The doors were the wrong size again, 6 weeks later new cupboard but wrong size door again, 6 weeks later doors came again one was damaged then finally the door came and the 3rd lot of fitters came and finally finished it nearly a year later. They promised they were going to pay me some compensation, he sent me an email, didn't have the guts to tell me over the phone but he offered me £250 what a joke!!! The only good thing is I've been able to tell everyone about my experience and hopefully they won't get a kitchen from Kutchenhaus and I've asked everyone so spread the word

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