Howdens Kitchens - www.howdens.com

A full kitchen has been purchased and within 4 month the sink has started to corrode, the paint flake and chip away. The “quality” department has stated that this is due to improper care and the use of harsh substances in the sink which is completely untrue.

We have requested a replacement sink which they have refused. After numerous emails, Howdens response has been that “unfortunately there is nothing more we can do for you on this matter” which is simply unacceptable and yet another example of a company avoiding their responsibilities to consumers in order to line their own pockets.

From looking at other reviews I am not the first customer to have a substandard product provided and an unsatisfactory response from Howdens towards making amends. Very disappointed with the service and assumptions made to avoid appropriate action. I have since made contact with the “reviews” team so let’s see if they are able to support in finding an appropriate solution, and getting the sink replaced.

Kitchen and bathroom fitter for 28 years,I've never seen a more poorly organized,and lacking motivation company in my life,they laugh at you when the wrong kitchen turns up and you complain,all they're interested in is getting it out,(not on time or the correct kitchen)and then making excuses,not enough,handles,not enough hinges,not even enough end panels,stood in depot,I will name, Bourne,lincs, for 25 mins, before someone served me,two women at the back discussing their weekends,I'm seeking a new company to supply,I think howdens have got way too big for their boots,got need for them there's plenty more kitchen company's in a bloody big ocean, company needs a massive shake up,my last customer got quoted,2,800, pounds less, for her kitchen,I can't compete with that so therefore I will not recommend howdens anymore

Nightmare experience, copious amounts of damaged items, damaged items replaced with more damaged items, one unit even arrived water damaged, very poor quality overall, the fitter blamed Howdens (Torquay) and Howdens blamed the fitter, I was left frustrated, stranded and unsupported in the middle, he was an awful fitter, he didn't give Howdens a chance to replace all the damaged items and went ahead and installed no end of damaged items with chips and dents galore in my new kitchen, there was no pricing transparency, the depot investigated a complaint I raised internally which was not impartial, the business model puts the customer in the middle and unprotected between Howdens and the fitter, fitters with Howdens accounts need monitoring and scrutiny as the one we had was not good for the reasons outlined and because he also took almost three months on our refit, did not complete the work and would not put right the things he did, he showed hostility and annoyance towards me when I was only asking him to put right the poor jobs he did and said nothing was good enough for me disregarding my right for a good quality undamaged new kitchen, it was a very distressing experience, I wouldn't buy a Howdens kitchen again and can not recommend Howdens based on my experience, I suggest buyers please beware, it was a dreadful experience, and I noticed a culture that makes out the customer is being fussy and expecting too much, vast improvements are needed, having a kitchen refit should be pleasurable and existing but that was not the case, it was instead thwart with anguish and heartache, a sorry state of affairs and one I would hope no one else experiences.

Where do I start !

Ordered items for a utility room from Howdens in the so called sale .

Firstly the initial order was taken wrong so had to wait for items missed .I had paid in full for what I believed was my entire order only to be charged an extra £300 because Howdens ordered a standard worktop not breakfast bar which was requested and an extra £100 for a base unit that was also missed off . We had to send worktops back as they were the wrong size ! . Now here come the major issue …..

so in total I paid £2550.00 for

5 x base unit (1000,900,600 and 2 x 500)

Sink

1x worktop

1x breakfast bar and backing panel

4x 350 doors

4 end panel and 2 wall panel

2x plinth

2x upstands

However

We returned

Worktop, breakfast bar ,backing panel and 2x up-stands a refund of £527.95

Which means for

Sink

2 plinth

5x base units

4 x 350 doors

4 x end panel and 2 x wall panel we have paid a grand total of £2022.05

In a sale !

I’ve been back several times to try to understand the pricing of these items and been told different prices for various items as they were bought as a package in the sale ( pot luck on prices there I believe anyway)

900 unit alone has cost me £362.46 +vat

Not sure what Howdens class as a sale but the same item in Benchmarx was £175 + vat

In fact priced items at 3 other companies and same order has come to approx £ 1300.00 inc vat at all 3

Still not resolved and won’t be going back to Howdens anytime soon .

Howdens are a complete waste of time with regards their kitche ns...all good until there is a problem....their designer and also the manager who checked over everything failed to make adjustments in a island overhang....ends up costing us an extra £750! completely their fault and yet no help at all. and infact silence from them when asked what are they going to do. I was told only told contact their customer service and that was a complete waste of time. This was in Binley, Coventry.

We’re can I begin , bought a kitchen from howdens Stockport approx £16,000 used a fitter recommend by them at additional £2500 , was fitted in May of this years and already the cupboards are begining to chip ,kick boards chipping very badly , doors dropping inter grated fridge and freezer clips snapped reported this to the manager of the branch Stockport who came out and agreed with me , he then contacted the Q&A department who said it was wear and tear and they wouldn’t do anything after 4 months , I then lodged a complaint and after 2 weeks came back and said then same thing ,

Howdens this isn’t acceptable

Have just had a Howdens kitchen fitted ( Fairford Sage Green) . From start to finish the service I received was excellent. The designer was very patient and provided me with lots of options, no pressure regarding timescales and was happy to discuss what I wanted, what I needed and gave me an outstanding design within budget.

Can’t praise the staff enough

They Have put a CCJ on my credit file after paying a bill late after being in contact with them and spending thousands paid up to date as discussed. £170 of additional charges they make up.. no phone call or email just a letter that was missed.

No help just rude when explaining

There employee is a disgrace rude unhelpfull disgusting way to treat a customer will never use again and will take further stay away from these absolute scoundrels

I simply popped in to look at the design that was generated via Croydon branch (builders location). I am based near Bermondsey local branch . I am compelled to name the staff member because he was patient, extremely helpful and engaged as if it was his kitchen. A small galley kitchen that most would roll their eyes because of the intensity and energy I was exerting. Not him, he remained fully engaged and never lost focus. His attention to detail and design overview was comforting and not 'pushy salesmanship. He was not going to make a sale from me, however, his ideas and enthusiasm caused me to review previous decisions. If you are visiting the Bermondsey branch, a quaint, friendly team, but he was the staff member who deserves to be acknowledged by management. He is my plumb line in terms of customer service and is a credit to Howdens.