DM Design Reviews - www.dmdesignuk.com

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★★☆☆☆
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Latest Reviews

★★☆☆☆

“42 days so far to install a bathroom that still...”

Written on: 23/11/2020 by jamierivett (1 review written)

While I am happy with the bathroom as it has been installed so far I am not happy that it was started 42 days ago and still isn’t finished. Fitters we’re excellent, helpful with suggesting the best way to have things and modifying our design to suit what we wanted but I am not happy with the customer service and lack of contact from DM Design. Our bathroom was started on 13/10/20 and as of today (23/11/20) it still isn’t finished. Had numerous delays, no-shows and no contact from DM… Read Full Review

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★☆☆☆☆

“Be very careful with this company”

Written on: 01/10/2019 by Coj10169 (1 review written)

My dad contacted DM Designs after he saw a TV advert claiming to offer summer discounts on fitted wardrobes. He is a recently widowed disabled man and unfortunately did not consult with myself - his son, or my brother prior to signing a contract to have wardrobe units fitted. Following a home visit, DM Designs clearly took advantage of his vulnerability and significantly overcharged him, meanwhile making him believe he got the "maximum discount" available. He ended up paying £6,000 inc vat for… Read Full Review

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★★★★★

“Happy happy happy!”

Written on: 28/05/2019 by allisonstewart (1 review written)

I love my kitchen. Dmdesign arrived and got started straight away Boys worked very hard and were tidy. They were friendly and polite. Nothing was to much trouble for them. One of my dogs escaped and they even said 'i'll get her'. From start to finish. 3 weeks. This is from salesman to surveyor to fitting. Can not thank you enough. Quality kitchen with quality fitting. If could give 10/10 i would. Highly recommended. Happy customer. Thank you all… Read Full Review

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★☆☆☆☆

“The “Wolves in Sheep’s clothing” of the Kitchen...”

Written on: 12/02/2019 by James045 (1 review written)

Firstly of these bad actors – Avoid.  Recently fined £160,000 by ICO. Fined £90,000 previously, never mind the tactic used against myself and my partner. DM Design have crafted the art of misdirection, getting customers locked into contracts before they realise, that they don’t understand what they are actually getting. Next, they will try to harass and force you into paying overpriced costs for an absolutely awful experience. Introduction /Read Full Review

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Mass70's Response to James045's Review

Written on: 09/10/2020

Hi can you dm me. Going through a similar experience.

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James045's reply to Mass70's Comment

Written on: 10/10/2020

Hi there,

I am not quite sure how to DM yourself... any instruction would be welcomed and I can respond, however, happy to discuss

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James045's reply to Mass70's Comment

Written on: 10/10/2020

Hi there,

I am not quite sure how to DM yourself... any instruction would be welcomed and I can respond, however, happy to discuss

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★☆☆☆☆

“Disgrace”

Written on: 19/10/2017 by Alean (1 review written)

Utterly disgusted with this company, a month ago our shower door exploded, thank god a child was not in it at the time, we were told DM Design was not liable although paperwork states 5 year guarantee which at the time of completion we were to get a certificate - no surprise that was never issued. Client care is atrocious, worse mistake we have ever made, £7800 for a bathroom fitted April 2016 and looks like a dumping ground. Never again will we purchase anything from this company. Heart… Read Full Review

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★★☆☆☆

“Terrible aftersales service.”

Written on: 28/07/2017 by RobertMcCrum (1 review written)

Spent almost £12,000 on a kitchen, was supposed to take 2 days but took 4 days, joiners came from Birmingham and I stay in Lanark, company based in Cumbernauld. For the price I paid the quality of the kitchen does not reflect the price, poor, my back door roller blind and kitchen floor linoleum was damaged, phone calls to try and receive compensation for these items was ok for the blind but for £130 for the flooring was not approved, spending almost £12,000 and not getting £130 for an item… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/03/2017 by threetimesalady (1 review written)

Reading her feedback on another site 'Trust Pilot' is frighteningly a similar experience that my parents have had with D M Designs. Always alarming when you arrive at relatives houses and find a major project under way that you hadn't been told about. According to my parents the deal they got was "a bargain, too good to miss". The reality from my observations and in my personal opinion is that they were elderly, vulnerable and taken advantage of, possibly even exploited. The quality of the… Read Full Review

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★☆☆☆☆

“The general reviews are bad reviews.”

Written on: 23/02/2017 by Roberts1233 (1 review written)

I am due to have DM Design fit and install a fitted Kitchen on the 6th of March 2017. I am hoping after reading the bad reviews I can only hope the contractors are fully qualified, if the company sends non-professionals to do this job I will certainly have them up for Breach of Contract. I now know that the total cost is twice that of any local company would charge for this job. unfortunately the cooling of period is gone. They will not let me out of the signed contract. As anyone any… Read Full Review

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★☆☆☆☆

“Don't let them over your doorstep!”

Written on: 19/11/2016 by gowanbrae (1 review written)

Have just spent 4 hours of my precious Saturday with a D M Design salesman. An endurance test. All we wanted was a quote for a bathroom. Fours hours, 4 phone calls to a "manager" who I doubt existed, a 30 minute finance sell including graphs and calculators later we still did not have a quote! I gave up when he went out to the car and came back with 2 samples of bathroom accessories and the quote "do you want a Skoda or a Mercedes". Having walked past a Skoda Octavia parked in the driveway… Read Full Review

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★☆☆☆☆

“Nothing but problems ”

Written on: 15/07/2014 by Hailiez346 (1 review written)

Pros: none Cons: they badger the elderly, non existent customer services and once they have your cash your on your own. A Hard sell company who spend hours selling inferior products that are sold at extortionate prices, Once they have your order and money whether on their ridiculous finance account or paid up front before installation has commenced they want very little to do with you. There are hundreds of other complaints on other websites about this company.just google Dm design… Read Full Review

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Chimaera50's Comment

Written on: 13/09/2014

I am not sure if this is a genuine review as we found the complete opposite experience when we bought a kitchen from DM Design. The designer arrived on time, he did spend a long time with us but that was only because he had a huge range of kitchens to choose from and he was very thorough. He explained everything about the kitchen market today and how DM Design were able to offer the most competitive price on a luxury design kitchen. The surveyor arrived promptly three days later and produced a CAD drawing and confirmed the dimensions of the designer which were 100% accurate. At no stage were they giving a hard sell but they did confirm what we wanted. The head office customer service team have been a pleasure to deal with and we even joked about their strong Scottish accents. I would buy from this company again and have no hesitation in recommending them to anyone who wants a bespoke luxury kitchen without the fancy price tag that normally accompanies them. They deserve 5 * rating in my book

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