Diy Kitchens Reviews - www.diy-kitchens.com

★★★★☆
3.6 / 5
63% of users recommend this
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Latest Reviews

★★★★★

“Superb Kitchen”

Written on: 03/07/2020 by davedobson (2 reviews written)

Alot of people have commented about our new kitchen and how beautiful it is.We are really pleased with the quality and looks of it.It saved us many hundreds of pounds and I found it easy to fit myself.All units are very sturdy.Its wearing well and we have had no problems at all with it. Very happy customers… Read Full Review

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★★★★★

“Superb Kitchen”

Written on: 03/07/2020 by davedobson (2 reviews written)

Alot of people have commented about our new kitchen and how beautiful it is.We are really pleased with the quality and looks of it.It saved us many hundreds of pounds and I found it easy to fit myself.All units are very sturdy.Its wearing well and we have had no problems at all with it. Very happy customers… Read Full Review

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★★★★★

“Great kitchen with helpful staff”

Written on: 27/09/2019 by Jonesie56 (1 review written)

I love my new kitchen! From design to ordering was made really easy and I would never had done it and so saved so much money without the help of the sales staff. Not pushy in the slightest and advised me on how to make it cheaper. Well impressed. I’ve got the look that I was after and cheaper than I thought. The only negative was 1 damaged unit in transit but this was replaced pretty quickly… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 26/09/2019 by Chaney1948 (1 review written)

Please do not buy from this company. I bought a kitchen in June and 13 weeks later after 12 deliveries still waiting for doors that are not damaged. No compensation offered. This company should not be trading and I urge people not to buy from them for their own sake… Read Full Review

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★☆☆☆☆

“Broken promises and lack of resolution when things go...”

Written on: 29/07/2019 by SorenJ (1 review written)

We purchased a kitchen from DIY Kitchens for delivery back end of May for a holiday let business that we were due to open mid June. A request came through to move our order out and I agreed for a delivery early June, which would allow us still to open our business on time. Sadly one unit was put together wrong and the paint work on the plinth was damaged. The issue then started when trying to replace the damaged unit. We were on several occasions promised a turnaround in 4-5 days and yet it… Read Full Review

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★☆☆☆☆

“appalling ”

Written on: 20/11/2018 by Dan65 (1 review written)

the kitchen itself is no better or worse than a shed kitchen, ie Wickes, Wren ect. the price is the same as a shed kitchen. The awful thing about the company is their staff, unlike B&Q, Wickes, Homebase, they seem to treat customers with complete disrespect. Would not recommend… Read Full Review

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★★★★★

“Fab kitchen and service”

Written on: 25/09/2018 by Bishopxy286 (1 review written)

My kitchen is now complete and what a great addition to the house it is. Solid wood units and quality fittings and much cheaper than all the other quotes I got, some for a lesser flat pack product too. Really happy with the pre and aftersales service and all my questions were answered throughout. There was even some advice on your site on how to get my kitchen even cheaper, which was very educational and commendable of you for advising on this. I had 1 small issues where an end panel had been… Read Full Review

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★☆☆☆☆

“Disappointing to say the least”

Written on: 04/03/2018 by Paula_Hawkins (1 review written)

We have experienced a catalogue of disasters with this company and, whilst many reviews here suggest this is a great kitchen company, we have found very little evidence to support this. In fact, I am so disappointed and angry at the way in which they have dealt with our order that, having never reviewed anyone before, I felt it important to share our experience so that others can consider this before ordering. We ordered a bespoke kitchen in January after visiting their showroom. Kitchen was… Read Full Review

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★★★★☆

“very pleased with service and quality”

Written on: 20/12/2017 by Reinam99 (1 review written)

We renovated my daughter's kitchen using DIY Kitchens and very happy with the result. I was recommended to use this firm by a work colleague who used them and was very impressed with the quality and the price and I'm so glad we went with them as saved 50% on a high street showroom kitchen. DIY use the same doors as some of these showrooms for but massively reduced price as they don't have the designer and showroom overheads. All or most use the same MFC carcass and edging. From ordering… Read Full Review

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★★☆☆☆

“DIY Kitchens, poor quality control issues”

Written on: 24/04/2017 by GB_66 (1 review written)

Bought my kitchen through DIY Kitchens as they had good reviews. However, I now wish I had not. The kitchen I ordered was the acrylic fronted doors. It arrived and at first glance everything seemed OK. It was not until I started examining the units and panels more closely that I found the following issues: All the 7 side panel were scratched, 1 side panel having a 6 foot scratch down the front. The 2 appliance doors were scratched. The doors and draw fronts on 5 out of the 8 floor units were… Read Full Review

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★★★★★

“Really happy with my new kitchen”

Written on: 10/10/2016 by Hadassah489 (1 review written)

Kitchen is now complete and from ordering to making a brew in it only took 6 weeks. The units are very high quality and the doors are as solid as can be. The wife loves the real wood look and the bespoke colour that we were allowed to choose to have them painted in. The colour really fits in well with the colours from our room. The combination of tall and wall units (thanks for spotting our error as we ordered the wrong height wall units) works brilliantly! We now have our oven at waist… Read Full Review

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★★★★★

“Love it!”

Written on: 04/10/2016 by 77Pierce (1 review written)

Thanks for a great looking kitchen! The showroom gave me loads of ideas and the end result in my house looks like it should be on display in your showroom! :-) I must say that getting a new kitchen was the best decision that I've made and shopping around really did pay off. If you can offer a planning service as well then I would give you 6 stars, if 6 were allowed. Thanks again and I'll be coming to you again when my mother gets her new kitchen as she is a little green with envy at the… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 28/09/2016 by outtograze (2 reviews written)

I ordered 9 units and plinths costing more than £1800 on 25/04/16. I explained before the order that delivery would have to made to a storage depot as I don't live in the UK. I was told this was no problem. I placed my order and got the standard email that delivery would be made between 9am and 10pm. It took about 5 "support tickets" (they don't accept emails)in which I explained the depot was only open between 8.30 and 6.00pm. I received very unhelpful and rude replies from a person in… Read Full Review

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★★★★★

“Shear perfection”

Written on: 21/08/2016 by 225Woodard (1 review written)

Our final kitchen looks better than words can describe, me and my wife are over the moon! The money we saved will go towards a cruise for our anniversary, so thank you for that! Keep up the good work… Read Full Review

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★★★★★

“Great amount of choice”

Written on: 03/08/2016 by Paulkj789 (1 review written)

For a small company you have such a great amount of choice and options! We have just finished fitting our kitchen and my father in law saw it yesterday and thought we had re-morgaged our house to pay for it, lol, we spent loads less than the other quotes we had from other companies. Thanks, we love our new kitchen:-))))… Read Full Review

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★★☆☆☆

“The worst duty of care”

Written on: 27/07/2016 by Lizzi.Rew (1 review written)

I absolutely cannot fault the quality of my new kitchen from DIY Kitchens. However, I will never order from them again. I placed my order in July and chose my week for delivery at the start of August. I was informed that they would be in touch 1 week before delivery to let me know what day my kitchen would arrive so I could book the day off work. 1 week before delivery I received my text to confirm delivery day – it read ‘Confirmation of your kitchen delivery for Wednesday 6th/Thursday… Read Full Review

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★★★☆☆

“Kitchen supply”

Written on: 25/01/2016 by Manueln480 (1 review written)

We ordered Malton Alabaster kitchen. It's a good product. However, a number of doors had scratches and even the replacements had problems. DIY.. you need to improve your quality control at the point of delivery… Read Full Review

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★★★★★

“Very happy with the quality and price. ”

Written on: 10/12/2015 by leeh555 (3 reviews written)

I found DIY kitchens after searching the net and looking at the likes of Magnet, Howdens, Wickes B&Q, Benchmark, etc. The website was good although occasionally a bit slow. I particularly liked the tour of their showroom which showed the kitchens in situ. The quality of the units is excellent. The are well made and sturdy. I installed the kitchen myself and had no major problems. As for the price, it was significantly cheaper than the aforementioned brands. They provide a sample… Read Full Review

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★★★★★

“Service that reduces the stress of a new kitchen”

Written on: 13/08/2015 by Casep62 (1 review written)

We were opening up two rooms, to provide us with a lighter, brighter kitchen/dining room, so there was building work to be done before the new kitchen could be installed. Whilst this was going on, we studied on-line reviews of fitted kitchens from different companies. The name DIY-Kitchens (previously unknown to us) kept appearing, scoring higher than other brands we had been considering for value, quality, and – most importantly – service. The website showed product ranges which seemed to… Read Full Review

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★☆☆☆☆

“After sales appalling”

Written on: 12/08/2015 by valart (1 review written)

They delivered at 7.30 at night and one unit was made wrong. I contacted them and they said they would resolve it. Since then I have emailed and called and have received no outcome. One month later and I am still waiting for an email or phone call. If you raise a query by email they do not respond directly, you have to log into their website to see their response. If they are not responding you have to constantly log in to see if they have. I would not recommend them. The units are great but if… Read Full Review

Support-Desk's Response to valart's Review

Written on: 18/08/2015

Hi, apologies for the issue with your order. If you could give me your order ID then I'll pass your details onto the Aftersales team to ensure that there are no issues left outstanding.

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