“Horrendous service....

★☆☆☆☆
1 / 5
From 2 reviews
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  • Value For Money

Guest's review of Capital Bedrooms & Kitchens - www.capitalkitchenandbedroom.com

★☆☆☆☆

““Horrendous service....”

Written on: 20/02/2014

...over 140 emails, calls and texts later, 10 missed appointments and our wardrobe has still not been completed.

We booked Capital to build/fit one wardrobe in our master bedroom on 4 December 2013 and had written confirmation that the job would be completed to our specification within 14 days of this date. The job is still incomplete two and a half months later. Today was the tenth missed appointment in the process and the part owner has said “it’s only a few handles, it’s not like the house is a mess” and he has other things to do.

There were 3 missed appointments for the fitting of the wardrobe, then they turned up late, went for a coffee break for an hour after unloading the van and finally insisted on full payment online before they would complete the job (despite the terms stating 25% could be paid after completion). They brought the wrong handles and were very pushy that we had to pay (less £20) and they would come back to change the handles/sort any problems. They then left and we later found that they had left rubbish outside our front door in the rain which we had to dispose of. One of the hinges broke within a few days of fitting.

There have been 7 missed appointments to come and fit the correct handles and fix the hinge, most without any advance notice. We cancelled plans and stayed in for all of these. Over the entire process there have been repeated ignored calls and broken promises to call us back. The excuses have included four occasions of illness, two occasions of a car breaking down, being on a train, being stuck at a warehouse, Christmas being very busy and on some occasions no excuse offered. They do not see that this is a complete inconvenience to us.

Our appointment today was for 2pm, then 4pm then before 9pm and now we are told it will be Sunday. It appears from the reviews on here that there is someone at the company who is really helpful but we have no contact details for him, the five contact numbers we have are all answered by two other people.

It’s a shame because the wardrobe was built to a good standard and we were impressed Capital were able to design it to our specific requirements at a good price. However the experience of using Capital has been so stressful and time-consuming that we will not use them for any of the additional wardrobes we require.

  • Value For Money

Jeet123's Comment

Written on: 04/03/2014

Hi, Capital cheated me also and I have been chasing since 2012, see my review further below...

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Paul.hpm's Comment

Written on: 16/06/2014

I was very happy with them and it's hard to believe they cheat anyone.

Are you spammers? You know that in UK it's illegal to make false reviews?

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Carmyn's Comment

Written on: 23/05/2014

I'm also having problems and chasing around. Is there nothing else that we could do?

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Bhimjip's Comment

Written on: 11/03/2014

I have the same problem, my job started April 2013, soon to be 1 year and I am still texting and calling, missed appointments, and left waiting and chasing a man who has no intention of making this right now. Total inconvinance to us!

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