Lack of Integrity

★☆☆☆☆
1 / 5
From 2 reviews
0% of users recommend this
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Jeet123's review of Capital Bedrooms & Kitchens - www.capitalkitchenandbedroom.com

★☆☆☆☆

“Lack of Integrity”

Written on: 10/09/2013 by Jeet123 (1 review written)

I am still waiting for my wardrobes in 2 bedrooms to be completed since last October (2012). All aspects of the job Capital got wrong, including the colour, the fitters then "forget" to bring the required parts and subsequent false promises to complete the job.

I made a BIG mistake of making an advance payment and since then they have missed weekly appointments, each time I waited in and they cancelled all without any notification. Considering these appointments were made with the founding director, this does question the business ethics & integrity.

In summary, the standard of work is poor as incomplete, I regret doing business with this company and I have wasted way too much time & missed appointments to not give deserved feedback.

Summary:
Design aspect: OK
Order Accuracy: Poor to non-existent
Scheduled start date: Failed
Rescheduled start date: Started late
Completion Date: NOT Complete
Promised 10 year Guarantee: NOT provided
Websites: Multiples with emphasis on CHEAP!
Invoice: NOT provided

I cannot believe how this company continues to operate legally & with so many 5star reviews as below...

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Jeet123's Response to Jeet123's Review

Written on: 02/01/2014

Update Jan 2014
The director responded quite rapidly after I posted this review, however, he was more interested in the removal of my comments from RC rather than completing the works. He has since continued to miss weekly appointments, each time I waited in and they failed to turn up.
This has been continuing from Oct 2012!!
Stay away...


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Jeet123's Response to Jeet123's Review

Written on: 14/05/2014

14 May 2014 - update

Capital still has NOT finished the job, more missed appointments, each time I have stayed in...

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Jeet123's Response to Jeet123's Review

Written on: 17/04/2014

17 Apr 2014 - update

Capital still has NOT finished the job, more missed appointments, each time I have stayed in...

I will re-commence the daily updates and maybe escalate via other social channels (twitter, pinterest etc) to ensure others don't suffer the same!

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Jeet123's Response to Jeet123's Review

Written on: 12/03/2014

12 Mar 2014 -Daily- update

Capital still has NOT finished the job, however, out of the blue I had a missed call, followed by a text stating "We there, either Saturday or Sunday"...

So daily updates will be suspended until the weekend and maybe subsequent tweets will not be required after all...

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Jeet123's Response to Jeet123's Review

Written on: 11/03/2014

11 Mar 2014 -Daily- update

Capital still has NOT finished the job...

This continues to be a zero integrity business and must be named and shamed...

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Jeet123's Response to Jeet123's Review

Written on: 04/03/2014

04 Mar 2014 Weekly update

Capital still has NOT finished the job...

This continues to be a zero integrity business and must be named and shamed!!!

Funny how all the reviews at the top are 5star and anonymous??

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Bhimjip's reply to Jeet123's Comment

Written on: 11/03/2014

I suspect those 5 Star reviews are his staff, or himself!

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Jeet123's Response to Jeet123's Review

Written on: 25/02/2014

24 Feb 2014 Weekly update

Capital still has NOT finished the job...

This continues to be a zero integrity business and must be named and shamed!!!

Funny how all the reviews at the top are 5star and anonymous??

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Jeet123's Response to Jeet123's Review

Written on: 18/02/2014

18 Feb 2014 Weekly update

Yet another missed appointment, no courtesy of notification and no excuses...

This continues to be a zero integrity business.

Are other 5 star "anonymous" reviews real??

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Jeet123's Response to Jeet123's Review

Written on: 11/02/2014

11 Feb 2014 Weekly update

More missed appointments and then they start ignoring me, same as previously reported.

This is ridiculous but I will not give in to this zero integrity business.

Makes me question, Are the other 5 star "anonymous" review real??

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Bhimjip's reply to Jeet123's Comment

Written on: 11/03/2014

I am in the same boat as you, you dont live in the same area do you? and maybe they were recommended to you? My uncle recommended them, they finished their work in 10 days - no issues, yet I go to their house now and the kitchen doors are hanging off...after 3 years? My kitchen is 5 years old and still in imaculate condition - can't beat German Material! My wardrobes are suppose to be German - I dont believe they are, no German product would be of poor quality. I will join you with a weekly review update!

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