Servis M9813

i bought a Servis M9813 washing machine, installed it and tried to do a test wash, the machine did not work, contacted servis who sent a engeneer out, he told me it needs a new mudule which im still waiting for after 3 weeks, havnt even done one wash, everytime i ring it takes 20-30 minutes before they answer, im trying to explain to them iv paid for a working washer not a fualty one but it seems the aftersales people dont seem to understand or care, this is not my first servis machine but definately my last

I would strongly advise anyone who is considering purchasing any Servis product not to. When my Servis M9813 broke the customer service was difficult to access (3 attempts to speak to an operative and disconnected after I hour each time) but when I was successful I felt the care was at best disinterested and at worst rude.

I have had only trouble with the Servis washing machine since it was purchased.

Would never recommend the Servis brand to anyone as these machines seem to fail and breakdown all of the time. This is the second time I have tried the Servis brand and have found that Servis UK customer suport also is terrible.

Servis washing machines are bad. Stay away from Servis washing macines. If you are looking for a new washing machine then it is better to look at another brand all together.

Won't buy a Servis again!

From delivery, we always suspected that our Servis M9813 washing machine was faulty, but we thought it could be the way we were using it. Then after 6 weeks, it melted two pairs of child's machine washable shoes! Then the glue on a bra!

Our first call to Servis led to the promise of an engineer between 12 and 5 on following Thursday. At 13:20 on Thursday, the engineer called to say that they don't have enough staff to visit us. So that's a day off work wasted then. We finally got visited two days later, only for the engineer to admit he had never seen an M9813 before, and would just replace all the major control components. 3 working weeks later that was done, but the fault remained. We spoke to Servis who claimed the engineer left the machine in working order. Easy to check full operation when you are here for 20 minutes isn't it? We asked for new machine, which was not possible. Apparently the engineer must see the fault happen. I suggested that they tell the engineer he had to wait for a 2 hour programme to go through then!

The next engineer called, and said it could be any number of components. Recommended replacement machine... The saga continues, and we have had about £200 worth of clothes ruined so far!