Hotpoint WF321

I am puzzled by the reviews posted about this washing machine. Ours was bought in about 1997 just before we went to Australia leaving my 18 year old son at home on his own. Since then we have not had any problems until 18 December 2023 when it refused to spin. We consider that over 25 years with no trouble to be a reliable machine same as the previous Hotpoint machines that we had purchased.

Only had this machine for 2 years and so far this year I have had to call out an engineer 3 times. Twice for the programme dial - broke both times. Last time was the cycle not picking up when to add softener. Definitely not happy with this product and it's costing me £15 a month for a cover plan.

I bought 2 machines for my holiday home both have door lock problems

one of them now completely down with other problems, it produces a hissing noise nothing happens.

Sent email to hotpoint NO RESPONSE.

BAD COMPANY TO DEAL WITH, RECOMMEND NOT TO BUY THIS PRODUCT.

Hotpoint WF321- the heater keeps breaking

I was generally pleased with this washing machine UNTIL, just over 2 years after it was purchased, the spin cycle began to make an awful noise. We called an engineer who informed us that the main bearing had failed. I was puzzled, the machine was never knowingly overloaded and our previous machine that we had inherited from my in-laws was at least 15 if not 20 years old and had never needed the bearings replacing. After some brief investigation I discovered that we had not merely been unlucky but that this seems to be an all too common problem with Hotpoint washing machines. To repair this fault the engineer has to replace the entire drum, heater and motor which come as a sealed unit, so bang goes your energy efficiency. The machine comes with a 5 year parts warranty so you do not have to pay for the replacement parts, however you do have to pay the £100 labour charge.

Got this Hotpoint WF321 washing machine. There is power at the mains. when I switch from mains the power on/off and final spin flashes momentarily, but cannot switch on the machine using on/off button. All front panel lights are off. So basically this machine ain't working properly.