Omniwash SEI 2P/s

I purchased a rinse tap to find it broken when opened. My staff had signed for the package so I was informed its down to me and they will only SEE if they can get credit from delivery company. I wrote to them and explained i was entitled to an exchange they just called and said I have no rights and nor will you if you use.

THIS IS A BAD COMPANY DO NOT TRADE

I am the assistant general manager in a busy hotel restaurant in Dorset and our Chef

informed me that there was a problem with the Aquajet tap system in the wash up area.

as a former qualified mechanical engineer I dismantled the tap and found that the whole piece need replacing.

i then went on line to see if I could find the part and upcame Omniwash/Davanwood of Totton near Southhampton.

There spares diagram showed a replacement part but different internally to the part that I had so I took a picture of my bit and spoke to someone in spares at Omniwash and said I have sent you a picture of the bit I want and unless the replacement bit looked like the picture then it would not fit. "What a good idea she said".

I paid the fee required including vat and awaited for the arrival of the replacement part and sure enough it was the wrong part with extra bits not ordered and it looked nothing like the clear picture that I had sent them.

I sent an e-mail explaining the problem and could they get in contact with the General manager to arrange for collection and a refund as I was going on holiday. Nothing.

On my return I contacted Omniwash and spoke to the sales person who was less than helpful so I asked to be put through to somebody in charge and I was put through to the MD who was officious and irritating in the extreme and I was duly informed that I had ordered the wrong part,it was all my fault no fault on there part.he refused to answer my question as to why they did not simply look at the picture of the part I sent.

He then proceeded to inform me that their return policy was a fifty percent

restocking charge,I had to pay the carrier charge.

when I received the return form it was so dictatorial and downright punitive ie FAX THIS FORM TO THIS NUMBER,IF GOODS NOT RECEIVED WITHIN 14 DAYS OF ORDERING NO REFUND,IF AFTER INSPECTION ANY FAULT FOUND WITH GOODS OR PACKING DAMAGED NO REFUND

£25.00 INSPECTION CHARGE ETC ETC

Having discussed this matter with the general manager and the hotel owner we are of the opinion that it is simply not worth having anything more to do with Omniwash and there horrible staff ,we have found an alternative solution with a friendly and efficient supplier we will not be returning the missold Aquajet goods to Omniwash and put the whole thing down to an awful experience.

The customer service is so rude and refuse to help. Do not use this company for your own good. How come there is such a company in UK.

Purchased and installed in December and all good, certainly better than our old Winterhalter which was passed it shelf life. Omniwash engineers were a treat as was the lady who sold us the machine. Would buy again if we buy another home.

we are now have 4 of these machine sin our various sites and they are great workhorses, only ever had one breakdowna dn that was due to a temp blocking a pump, which Omniwash charged us for, not happy but was explained that its not a machien fault so in future the staff have been told repairs are out of their tips, since then no problems. New site opeing in a few months and we will be buying again

Had to pay £120 for an engineer's visit when it stopped heating the water after 2 months. Told that we weren't salting our water softener properly and that it required descaling for a further cost of £280. Previous Omniwash machine had, however, lasted 5 years with same weekly salting routine. Staff were sensitive and rude.

Called omniwash on several occasions to repair which was under warranty. £180 for an engineer. What a rip off but fine, not that I have a choice. Paid them twice to come out and today called them again and told them the pump was knackered. Told me their not going to send an engineer out because previously I haven't been keeping the machine in a good condition and was a breach of contract. I told them it was still under a year old and within warranty. Their reply..... Tough *Bleep*.

What on earth condition do you expect me to keep the dishwasher condition in..... Still wrapped up and unused. Its a catering item it will get used.

The MD hasn't a clue about service even seems inhuman! This company will only succeed upon the MDs departure! Do not use them! Go elsewhere honestly truly they are absolutely terrible people. Not sure if they even sleep at night!

beware if you buy from this company - the customer service is truly shocking. The Managing Director is very rude and arrogant. if something goes wrong with your machine they offer you an engineers visit for £180!!!! if you use your own engineer they will not help or support you

be warned

This Omniwash SEI 2P/s dish washer has been in constant use and I have never had a dot of trouble with it. I have paid this much previously for an under counter model which broke down after 3 months.