Dualit 84009 Chrome Espresso Coffee Maker

Three times I have had to replace my Dualit 84009 coffee machine, with different faults. I returned the last and they lost my accessories. The customer service team at Dualit put me through the Spanish inquisition. I am the house of Dualit: toaster, mixer, kettle etc and have now decided if they are not prepared to help customers like me, then I can vote with pound. Shambolic company, great brand, will turn Dualit into a me too organisation making poor performing products and losing loyal customers like me!

The first machine did not work at all. Exchanged it and the second one worked well for eight months. Very noisy and messy, but good coffee. It gave up the ghost after the 8 months and I then had a third, which again did not work at all. I have now given up and bought a different brand, which is a much better machine all round.

I have owned one of these for coming up to 8 years now. I have experienced most of the problems described in the other reviews on and off. The rivet holding the 2-cup separator has just very recently broken off and since at some point in the past we chipped the lip that holds the filter down when you tap the filter holder to get the coffee out, I now think it's worth replacing the filter holder (it'll be the first replacement and the machine has never needed a repair). In my opinion, this machine does what can be expected from a coffee maker in this price bracket. As stated in other reviews, the pressure is not as high as it will be in more professional machines, but they'll come with a price-tag to go with it. It is really worthwhile trying different beans and blends to figure out which coffee works best in this machine based on your individual taste. We definitely noticed an improvement in the coffee taste (regardless of which beans we chose) when we bought a Dualit burr grinder to grind our beans. Apart from that, we don't consider ourselves coffee aficionados. I generally like the Dualit product styling, so have more Dualit appliances. That certainly played a part in our decision to buy this machine in the first place. This machine is compact and square so can easily be tucked in a corner on a kitchen work surface. On the whole, I'm still happy with it, am not looking to replace it and would recommend it to others.

Good looking machine,a baby professional unit, one needs to practice with the foamer on the Dualit 84009 but the results are well worth it! A great machine and I just wonder why i didn't get one years ago! Get one and don't regret it!

Coffee doesn't taste nice - very weak! Go for an Italian company when buying a coffee machine. Dualit should concentrate on toasters!

The Dualit 84009 is a lovely machine which looks great and performs well. I can't really fault it, and we've owned it for coming up to two years.

The best feature of the Dualit 84009 Chrome Espresso Coffee Maker is the way it looks.

From that point it is all downhill. The coffee holder is built flimsily such that both the inner cup thumb restrainer and the twin exit nozzles have broken with ordinary use.

Furthermore, the machine generates insufficient pressure to develop a proper cream with a full load of coffee and, instead, blows steam from the frother. When you actually want steam there the machine does not produce enough and the machine requires almost constant attention by turning the steam button.

All in all, a very disappointing purchase

Have replaced two separate Dualit 84009 Chrome Espresso Coffee Maker machines - each of which developed a fault - the attentiveness and customer care was however first class - and given my overall pleasure with the product I think it is seriously worth considering!

Have just returned my second Dualit 84009 to the retailer after nine months use and obtained a refund (My previous machine was replaced after ten months with the same fault). The machine is generally very good but has a design fault on the filter holder. A rivit is welded to the bottom of the filter holder and after continued use it detatches and is not repairable. I understand Dualit have solved this problem on the latest version of this machine but stocks of this machine with the newer version of the filter holder are not widely obtainable from high street retailers such as John Lewis where I bought mine from. If I could obtain a machine with the new filter holder I would be happy to buy another one.