Beko DC5422

Oven is Quite but deadly lots of heat, maybe not where you want it! things seem not to cook but then its all over the oven and its a struggle to clean ,then it smokes and smells just a lousy cooker

bought cooker in april 2013 and always found the oven to be extremely hot and lots of smoke and heat gushed out of door when you opened it then in june i opened thje door as i had food in and the whole oven went up in flames resulting in the fire brigade being called out.

We bought this cooker oct 2010 and had to get a replacement in nov 2010 because the back ring and oven had stopped working. The replacement cooker lasted until June 2011 when it developed the same fault. We got beko engineer to repair it and he stated that this was a problem with this model. The cooker has broken down again this weekend 6th may 2013. I rang beko who said that they were unaware of this fault although different forums all state that customers have suffered the same fate. Below customer service is appalling and this product in my opinion and experience is not fit for purpose.

This cooker is a heap of junk. All appliances in our house are Beko so I have always trusted the name but this cooker is awful. It alternates between either undercooking or burning everything! I have been baking for 16yrs but never have I ever come across a cooker which is so impossible to bake in. The hob scratches easily too! Do not buy this cooker, it belongs in the tip!

Beko Oven DVC 663W white electric double oven.

I had an accident with a spillage from the top oven as a silicon sponge mould collapsed. The pink gunge slid down inside the two layers of glass on the bottom oven door through the two wide slots on the top of the door. I removed the glass and was still unable to get at the sponge mix within the surrounding metal door housing. The instruction book tells you to undo the six screws holding that together. Three of those screws are in the bottom of the door and therefore only an inch from the floor. The only way to undo these was to detach the door. As I removed the screw from the top hinge a locaterr plate within the main body of the oven dropped down inside. Having cleaned the mess out and reconstructed the door I am still unabler to put back the door. There is no thread on the hole and without the locater plate the screw will not catch or tighten.

After hours (literally0 of buck passing between Currys and Beko I ended up talking to their swervice engineers. They immediately told me they @no longer did this repair because it took four hours to reassemble and Currys would not pay the going rate.

I wrote to Currys giving ten days notice that this complaint was going to Trading Standards (quoting the ref no they had given me) and found the attitude of the Customer Services appalling. I was spoken to as though I was an idiot! yet when I visited another Currys store I found that the present model of the same oven has had this problem corrected and there are now no slots in the top of the oven door. Surprise surprise.

An engineer arrived to 'make a report' two hours later than the appointment just as we were leaving to collect a relative from the hospital. Currys were warned of the time restrictions that day and still chose to send him. He admitted not only that he had never done this repair but also that if this were to happen again I would have to pay £129.00 each time to get an engineer out.

I have had a BEko oven before in the kitchen of a childrens nursery and was extremely pleased with it. It also passed the health inspections annually. this model would not.

I have now written on the advice of Trading Standards (who have visited) to say that in ten days I will be taking out a small claims court action for recovery of the cost, since the oven is without and engineer on hand, uncleanable!

I am very disapoint3ed that a store I have used many times over the past fourty years should care so little about their customers and their products.

back right ring gone oven and grill. the wire on the back hotplate seems to come through the glass top. it is very hard to clean

Purchased the Beko DC5422 brand new from Currys and within 4 days it had developed 2 faults.

Firstly,the rear right ceramic hot plate stopped working,quickly followed by the oven developing a fault too whereby it wouldn't even switch on.

Bad enough but got much worse thanks to Bekos shocking customer support and the unwillingness by Currys to do anything about it either.Both refused point blank to repair or replace the cooker as it had been installed in a 'commercial environment' (or small cafe to you and me).Needless to say wherever it is used it shouldn't develop 2 separate faults in less than a week and we've had to pay more money on top of the original purchase price to have it fixed ourselves.

Absolutely SHOCKING service and warranty from both Beko and Currys and our advice would be to steer well clear.

Hope this helps.

The Beko DC5422 cooker is not value for money. The grill door does not open flat but is on a slant and all the food falls foward. There is a seperate handle for the grill which is hard to attach as when you try to attach it the the pan you end up pulling the gril shelf out aswell. There is not enough space in the grill to even use a oven glove. Cooking is very slow and the oveall appearance looks very cheap. Wish I could get rid of it.