Hoover Purepower PU2120

Lightweight, great suction, quiet, easy to change the bag and with no mess unlike a bagless. Does what it says on the box, and reaches a full flight of stairs for easy cleaning. Hopefully I won't have to, but would definitely buy it again. Also, very good value for money. At the moment, after three weeks of use, there is nothing that I can find about to which to complain - and that's quite something!!!

I bought a Hoover PU2120 Vacummn Cleaner in a rush, when ever I use the hose it tips up, bashing into my legs, the walls and the furniture. The instructions ask you to call th e helpline rather than take it back the shop. I called and the number had changed but didn't redirect, so I had to get a pen and paper, call again and write the number down the ring the right number. I waited on hold for 3 minutes and 52 seconds and the phone went dead, I called again and it went dead after 1 minutes and 25 seconds and on the third call it died after 2 minutes. So I went on the website, looked at the contact page and clicked on the email link. Result was 'page not found'tried again, same result.

I may have set the vac up wrongly but quite frankly I don't give a damn any more, the customer service is none existent and I'll tell every person I know not to buy a Hoover. Complete rubbish.