Garry Vacuum 410000-1k

This vacuum is sold by infomercial and promises fantastic features such as picking up ball bearings. They compare their product side by side with Oreck and Dyson with the Garry topping both in many categories. Their biggest selling feature is their lifetime warranty which promises replacement with no questions asked. I used this vacuum for less than 4 months: it is very loud, has no carpet depth adjustments which makes it hard to use on carpet, it will not remain upright, and the motor burned out. Their customer service cut me off the first time I called, when I called back, I was told I had to pay $50.00 shipping and processing to get a replacement, and that I would be charged $150.00 if the broken vacuum was not returned to them within 30 days. My original experience ordering from their website made me leery of furnishing a new credit card number to them, so I said "Forget it, I don't want another hunk of junk. Normally, when you order from a reputable company, after you make your selections you get to look over the order including shipping charges and then complete your order. On this website, the second your credit card info is entered, the order magically completes itself without showing you anything. You don't even get a confirming email, much less get a chance to print off an invoice. Buy your vacuum cleaner from a reputable company or store so you can return it if it breaks down or fails to perform as promised. Garry Vacuum makes their profit from shipping and processing fees and seems to have no interest in customer service.