Disgusting

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Aaliyah404's review of F. Hinds

“Disgusting ”

★☆☆☆☆

written by Aaliyah404 on 04/11/2023

Disgusting service
We bought our engagement ring from clacton store and from day we bought it we was told to wait 2 weeks then on pick up we got handed the diamond ring in a plastic bag and was rude to my girlfriend.
4 weeks later diamond fell out of ring and we took it back and was told ring would be sent to there head office was told it be 3 weeks...after many calls and no contact from the store we now told it would be a further 6 weeks as it had to be taken to a diamond specialist..
She then told us that someone had rung us and told us that it would be 3 to 4 weeks...we NEVER recieved any call at all...they proceeded to tell us they did call us but couldn't give us a name who called us. We told her they did not call and she then said " we called you & we was told it be 3 to 4 weeks...NO call was ever recieved..call logged checked..no call.
We are taking legal action as we want refund under consumer rights " not fit for purpose" but she still refuses to give us any date on ring.
Absolutely disgusting customer service.
I would never use this company again & has made this very special event into a heartfelt nightmare...
We are now left with no ring!

  • Clacton

    Branch Visited

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