Pandors Customer service

Visited Pandora Wigan Shop for a surprise present for the wife,

she wanted a particular charm which she had described to me,

however, there was two charms which fitted the description,

one for £55 and one for £65, the shop assistant said no problem you can swap if it the wrong one, my receipt number was 2110515024,she also offered a gift receipt, which she said makes it easier to exchange, and put that in the bag, sod`s law I picked the £65 one, which was the wrong one! However, I went back within a week and swapped for the cheaper one and was told you can only have a credit note for the difference because the assistant had given me a gift receipt, I explained the assistant had not told me this and I was under the assumption the difference would be refunded on my CC,

their attitude 'was computer says No', it is not the 10 quid, but the feeling of being taken for a mug, and their attitude of it is your fault for not reading the small print on the receipt, I used to buy a lot of presents from there, but not any longer!