StepChange Voluntary Arrangements Reviews - www.stepchange.org

★★★★★
4.6 / 5
91% of users recommend this
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StepChange Voluntary Arrangements - www.stepchange.org

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Latest Reviews

★★☆☆☆

“Partially helpful”

Written on: 23/07/2018 by Vee2006 (1 review written)

When I first called StepChange and spoke to an agent, I thought they were helpful, especially when I was told that even though I probably wasn't eligible for a DRO, there were other ways to deal with my debt. I was also told to maximize my expenditures. But when I called back for a follow-up, the man I spoke to at first said that there was nothing they could do. Then he changed and said that he would go over my budget again, but then he seemed to chastise me for having higher than normal… Read Full Review

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★★★★★

“Excellent service, professional with a friendly attitude.”

Written on: 05/11/2016 by Marina210 (1 review written)

Recommended by a friend, made the phone call & never looked back. Every phone call I made I was treated with respect, I never felt like they were judging me. ALWAYS helpful answered all my questions. Eight years later we are debt free. We now have 'excellent' credit scores! something I didn't think I'd see again. I cannot speak highly enough of this wonderful service that is provided totally free. Easy to manage online too. Top marks to all staff who were always very helpful & friendly… Read Full Review

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★★★★★

“Help me through debt with DMP”

Written on: 03/12/2014 by sayome (1 review written)

I want to thank StepChange Debt Charity as they helped me through my difficult time of debt. I remembered during the beginning of the debt problem, they stood as a shield between the creditors and myself. That saved me a lot of heartache and extra worries. They were able to to talk me through budget management and got the creditors to agree to a reduced month payment. Each time I called them, they were graceful and non-judgmental. I am happy to say I am now debt free and I want to thank them… Read Full Review

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★★★★★

“awsome”

Written on: 09/07/2014 by ahair1 (1 review written)

Iam here to say that this is an awsome wesit and they help many people and all I have to say is keep up the good work and I and other people wll still support they make great things. and people continue to checkout thier things thank uu and have a nice day my name is ahsairsanders … Read Full Review

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★★★★★

“Helped me get back in control”

Written on: 09/04/2014

I found myself in the embarassing position of debt and felt completely out of control and although I managed to keep payments up I knew a time was coming when I wouldn't be able to. I contacted Stepchange and things started to change for me straight away. I was so impressed with how they dealt with my initial call and knew that the first step of deciding to go into an IVA was the best one I had made in a long time. They made sure I understood every step of the procedure, and ensured that they… Read Full Review

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★★★★★

“amazing, wonderful people”

Written on: 07/04/2014 by McGinnis151 (1 review written)

Myself and my wife found ourselves in lots of debt after I lost my job. We struggled on always thinking things would get better,they didn't. The day we contacted SC was the best day in a long long time.they felt with everything brilliantly and every thing happened as they said it would. Don't get me wrong things are still tough, but knowing everything is paid for is an amazing feeling. We do have a little for the occasional treat which is nice but the best bit is that we now have a light at the… Read Full Review

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★★★★★

“Put my mind at rest”

Written on: 01/11/2013 by Northerndivide (1 review written)

I previously entered voluntary bankruptcy after (very poor) advice from a CAB adviser. Since then having no access to high street credit and three girls to provide for meant birthdays and xmas's were always a struggle, I ended up in a worse position having borrowed from payday lenders. I look loans to pay loans and was trapped in catch 22. SC were recommended to me and though I was devastated holding my hands up to not being able to manage finances again I felt at ease immediately. SC took all… Read Full Review

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★★★★☆

“Very helpful”

Written on: 20/09/2013

Step change were very helpful, they were very understanding and did not judge us for being in debt, we did not feel we had to explain to them how we'd gotten in to the situation we were in. They were always helpful on the phone and were very efficient. They have really made our lives easier. They are fantastic to deal with and you feel you are not just a number, the lady that organised our IVA was lovely to deal with and I would recommend them to any one struggling with debt and their finances… Read Full Review

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★★★★★

“Kind, non judgmental, compassionate”

Written on: 19/09/2013

I approached Step Change in May and my IVA was approved at the start of August. The process doesn't seem quick when you are desperately trying to sort your life out, but in hindsight, it is actually a short period of time. Step Change were nothing but helpful, kind, and non judgmental. The day of my IVA hearing was so stressful but Step Change were amazing and my IVA was approved. The only negative is that I work in an open plan office and it is difficult to speak to them during 9am-5pm… Read Full Review

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★★★★★

“best decision ever”

Written on: 11/09/2013

we were in so much debt and first approached stepchange for advice. our creditors were phoning us all day every day to the point of depression and then stepchange suggested the iva. although it has been hard especially with ppi payments and our car always needing repairs which means it is hard to keep to a budget we are thankful to the help from stepchange and really looking forward to being debt free. i did find giving our ppi payments to the iva because the way we see it is we were misled… Read Full Review

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★★★★★

“how we faced the world with confidence”

Written on: 11/09/2013 by happyduo (1 review written)

we where in debt to a large amount,we hated getting up in the morning to face the bills that came thro the post,the tremendous struggle to meet the repayments .we felt like we where in a pit of despair with no hope of getting out.we became aware of stepchange after speaking to them we began the process to solve our problems following there advice.they help us onevery step of the process(we where no longer alone)we set up an iva and since then our lifestyle has changed no worries about… Read Full Review

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