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  • Quality Of Service

  • Value For Money

Guest's review of Debt Compare - www.debtcompare.co.uk



Written on: 27/06/2019

The most diabolical company I have ever come across! AVOID!!!!!

Targeting vulnerable people, and confusing them with fast paced conversations on the telephone.

During my telephone conversation I asked how much I felt I could contribute towards paying my existing debt. I agreed £100 and was advised additional payment would be taken towards their fees. That much I understood. £120 was deducted from my account - still okay as I was informed fees would be deducted but I had informed them £100 would be affordable for me to pay towards creditors.

Today I received a letter in the mail informing me “DEBT compare ltd will not be making any payments to your creditors” confused I call their telephone number for clarification to be informed that I was informed on the telephone that they don’t pay my creditors and I had agreed for £120 worth of fees to be deducted. This is absolutely ludicrous. I was asked how much I could afford to contribute towards my debt!!!!! Now I have paid £120 to them which could have gone towards paying off my existing debt. I am beyond furious that they could ethically do this to someone in this financial situation. I am now even worse than before having NOT paid certain creditors as advised by them - but lining their pockets with £120!!!

Girl on the telephone was the least unhelpful, unknowledgable human I’ve ever encountered - having worked in a call centre myself - they lack massive customer service skills! I’ve been advised that my complaint will be looked into but I am sure that they will return to me with some excuse. DO NOT ask people on the telephone how much they can afford to contribute to their debts each month and then inform them by telephone after the deduction that NONE of that is going towards debt!!! Beyond furious with this absolute farce of a company!!!

  • Quality Of Service

  • Value For Money

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