The demise of Smile

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Bootneck1963's review of Smile Internet Banking www.smile.co.uk

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“The demise of Smile”

Written on: 03/11/2021 by Bootneck1963 (1 review written)

I have banked with Smile since its inception in 1999 but will be switching accounts next week due to its absolutely dreadful service. Smile can no longer do international transfers online, if you use the phone option I guarantee you will not speak to anyone for at least 45 minutes, it took me over an hour last week. Their website is riddled with out of date information and dead links, the mobile app is only suitable to check your balance and a non-international bank transfers. They have not moved with times, their digital offering looks like it did 10 years ago, they look like a bank on the way out.

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