I've been with pockit for 3 years and they have now suspended my account asking for verification no phone not answering emails every thing is robots this is not right I can access my money this is my money not yours. Then to find out pockit is run by Pakistans and only 2 in office and not replying to anyone and also to find out they have been selling my details if u look in to your payees on Internet banking not app it shows they have been using my account to set up direct debits to 7 differnt country's Ukraine Pakistan this is not bank account guys if u have been with them it will eventually happen to u for there own personal uses then they hold on to your money and ask for more information don't fall for it any company that holds your money finicially should have contact number they are falling on vulnerable people guys please listen to me Read Less

Bunch of bandits. Sick to death of having to chase them for the cashback payment that they are supposed to make "automatically". It is pointless to advertise and promote cashback with a debit card if you have no intention of honouring it. I am sure someone, somewhere is benefitting from this however, its not me and trying to resolve the problem with customer services is beyond a joke...its pathetic. Pockit should simply cancel their cashback scheme, they are incapable of running it properly.

Terrible customer service avoid pockit and don't transfer any big money onto the card because you will never see it again?

It is certainly not great by any means, Negatives: you cannot top up by going into the post office, and debit card top ups are charged about 1 pound each time, transfer top ups can take up to 3 working days to be credited (one time they lost one of my transfer top ups and I had to send them a few screen shots from my current account), they even have the nerve to explicitly say that the refunded transactions may not appear on your statement as individual transactions which have been credited into your account, I had problem with just-eat a few times now only because of this policy, and I don't know if I ever got my money back or not, the website is so childish and is not user friendly at all, (specially if you are using safari), apart from these, it is not horrible, I certainly cannot trust them on everyday transactions, but for once in a blue moon transactions, or when you need to purchase something in a not very safe place, it is fine.