customer service when working overseas

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fmb3's review of NatWest Online Banking - www.natwest.com

★★☆☆☆

“customer service when working overseas”

Written on: 17/10/2012 by fmb3 (1 review written)

Working overseas I regularly transfer money to my UK account and occasionally would like to transfer money to family nat west accounts.

Unfortunately this is not possible without a card reader. I can order one but they are unable to send it to my address abroad. Customer service helpfully did suggest I fly home(a 30 hr flight) to collect it. Really! When I requested an alternative approach it was suggested I simply close my Nat west account.


So given the range of options I've been offered its clear that Nat West are unable to service customers who work abroad so I'll take the latter suggestion from customer service.

Over 20 years of banking.....its time for a change




  • 1 year and over

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