Painful!

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Nationwide Internet Banking www.nationwide.co.uk
★★☆☆☆
2.0
From 378 reviews
38.0% of users recommend this

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markmountain's review of Nationwide Internet Banking www.nationwide.co.uk

“Painful!”

★☆☆☆☆

written by markmountain on 13/07/2014

There are so many different bits of paper with bits of data on, none of which are clearly marked and explained. For the once a year I use my ISA account, I inevitably forget the difference between; a pin number, passnumber, memorable data (with no hints given online, such as mothers maiden name), the customer number, the account number.

It's so user unfriendly. So after failing on-line, you ring them up. You rightly give your name, DOB and address but because you can't remember the exact balance and the date you opened the account (sometime in 12 years ago!), you fail the security and have to spend a Saturday queuing in the branch. Nightmare!

Nationwide sucks and is a small time member of the banking community, run by yocals from the countryside. Try someone better known.

  • 1 year and over

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Fedupoldfart's Response to markmountain's Review

Written on: 13/11/2016

The proliferation of passwords, PINs, memorable names etc has become ridiculous. We are advised (1) not to write down this information. (2) To use different names and numbers for different organisations. Given that one may need to set up this nonsense for a number of uses, the amount of data one needs to memorise becomes impossible. The computer nerds who devise all this garbage need to get out more: by doing so they may even find girlfriends for the first time in their miserable lives!

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