HSBC Internet Banking www.hsbc.co.uk

This is my thank you to the HSBC Holborn branch for the way he welcomed us and dealt with our enquiry when visiting the branch. Thank you and I offer you 10 out of 10.

HSBC will now charge you £5 every time you send money to your friends across borders. Whilst the rest of the world moves forward, HSBC policy appears to move backwards. There are far better banks out there, I implore you to look around before selecting HSBC just for the big name because they really are the opposite of a good bank.

I have been banking with HSBC for 13 years. Recently I opened a global account with them. I sent money to UAE bank. The intermediary bank ask HSBC more information, they did not reply them or contact me. But they kept lying to me that money was transferred, although payee never received money. This dispute is now more than month old. But neither Payee received money, nor it has been refunded back to me. When I call them, their agents are completely clueless and just say it will be refunded soon. More than a month gone but no luck. I have complained to financial ombudsmen but their response says, it can take up to 4 months. Its not a small amount. My frustration is beyong expressable.

I must say, my disappointment and distress is through the roof.

I went to HSBC Wembley High Street branch to make an international transfer which I do from time to time to pay a supplier. But instead of setting up an international transfer facility, a lady there has cancelled my online banking altogether! I discovered this the following day so I phoned HSBC customer service who took me through another process to set up the international payment facility. Still didn’t work. I found my online banking blocked and I needed to reregister and wait for a new security device to be posted to me. I could not use internet banking for ten days. For the first time in twenty years, I was unable to pay a supplier on time, losing face, integrity and trust. I was unable to download the bank statements needed for my accountant to do my tax returns. The schedule for this has passed and he had to reschedule his work as a result, putting me in an embarrassing situation. Worst of all, one of HSBC complaints officers has phoned me to apologise. She offered me a compensation of £100 then increased it to £150 as a “good will gesture”. I felt insulted and humiliated by such offer which made me feel more of a beggar than a company director. HSBC could have done better by explaining why I have had three incidences of negligence prior to this and promising not to repeat such mistakes. HSBC is no longer the respectable bank I thought it was. After 20 years, it is time to move to another bank, but not before complaining to the FSO as a first step before moving to the courts of law. Being a big bank doesn’t give them immunity from the law.

this is is going on any social media I can get my hands on because everyone should know how bad and uncaring this company is.

couldn't make a transfer from my Hsbc account last Friday so phoned them Saturday. was assured the problem was sorted and I'd be able to make my transfer on Monday morning. Didn't work on Monday so phoned up. told it would be ok on Tuesday. didn't work. phoned Tuesday to make transfer over the phone. I was at work and didn't have access to my account so couldn't make transfer. was told I could phone up to 8pm next day to get it sorted. phoned just after 5 Wednesday. was told everyone went home at 5 in that department. phoned Thursday at 4.20. after 40 minutes the operator comes on the phone and says she can't hear me. I phone up again and of course it's after 5pm so no one can talk to me. I suggest someone bothers to phone me. that's not possible.

their online banking won't let me make a transfer and no one is available to talk to me after I finish work. they speak calmly and patiently but don't resolve any problems.

I can't believe how inflexible and uncooperative this company is. I will take time off work tomorrow and lose pay so that I can get all of my money out of this bank and never use it again. they should get zero stars.

This time the online banking glitches are too convoluted to spell out quickly but the outcome is that they have offered me two or three options to log on but they all end up by sending me around a loop, a loop, a loop - during which they tell me what my account number is (not asked for and a security risk). so i have to abort my transaction.

There is something wrong at the heart of HSBC which is allowing such poor work to be putout over the Web.

Disturbing.

Change your phone and hsbc make it impossible to log on. Absolute rubbish

HSBC online banking log-in procedure must be the worst of any banking and financial sector in my view. You get mad with frustration over HSBC's obsession with codes after codes, from computer to an app to generate code, which then doesn't generate a code having passed security. By then you have to go through security again, which then asks for code on an app, and the merry go-round continues. You waste so much time on their dismal app trying to get codes. Having gone through it all, just when you thought you cracked the correct code, they then tell you a code will be sent via post (which they warn can take up to 7 days)! If you were unfortunate enough to be locked out, you would have to start all over again! Then end up resending another code by post, because it wasn't clear if you'd receive your first code or not by post. Forget trying to speak to someone on the phone, because HSBC discourages speaking to customer services for help. In any case, you'd have to wait for that code via post, relying on frequent unreliable post service. A lot of time wasted. HSBC online banking procedure must have been developed by a clueless clown who lives by clueless codes.

A nightmare every time you try to log on. A perennial descent in madness with this bank re online banking.

Froze my business account without warning and refuse to tell me why. Only a relationship manager get lift the hold but mine has apparently left (never spoke to me in 6 years). Now i have to wait for a new one to be assigned but until then my business must suffer and could go under. Absolute disgrace!

I want my funds released and iam now in the process of closing my personal and business banking with them.