It used to be better

★★☆☆☆
1.6 / 5
21% of users recommend this
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  • Value For Money

rupal2's review of Halifax Online Banking www.halifax.co.uk

★★★★☆

“It used to be better”

Written on: 06/09/2011 by rupal2 (109 reviews written)

I've been using internet banking for a while, and I used to find it really easy. However now with Halifax's new site, it's a lot harder than before. For example I can no longer pay my halifax credit card bill using another bank account. It can only be from my Halifax account. This is annoying as I have to make sure that there are enough funds in this account. Overall the service is OK, but I would prefer for them to roll back to the old website.

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Reviewkitten's Response to rupal2's Review

Written on: 06/09/2011

I switched from the Halifax some years ago now for similar reasons. Everything I wished I could do online had to be done in the branch where they then would direct me to the phone.

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Guest's Response to rupal2's Review

Written on: 14/09/2011

quite agree and also I used to be able to collate specific transacions i.e cheques all together which can no longer be done.Now they're doing another upgrade and the site has been down 5 days and still not accessible.
contemplating going elsewhere.

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